Active Advisories
Please note the following enhancement project at Haven Riviera Cancun Resort and Spa from August 25 to September 20, 2024.
Haven's Pool Retiling: The hotel is set to enhance the round Haven's Pool with fresh tiling for a more rejuvenating swimming experience. During this time, they will also refresh Vista’s restaurant as well as Mistral, the beachfront burger bar. The main pools and Serenity Club pools will be open for guests in these categories, as well as additional pop-up grills and food outlets.
Guest Suite Refresh: Guest suites in buildings one, two, and three are undergoing refreshing renovations to ensure a modern and comfortable stay for valued guests. As they close these buildings for refreshing, they will be accommodating guests in alternative areas of the resort.
During this time the hotel has planned special dining experiences to include a delightful buffet lunch at the Vora Mar oceanfront restaurant, and installation of a new outdoor grill serving fresh grilled seafood, paella, burgers and more BBQ favorites. Additionally, Serenity Club guests can enjoy a bespoke poolside lunch service with a delightful special menu.
Overview
Haven Riviera Cancun is a luxury adults-only, all-suite, all-inclusive beachfront resort, located just 15 kms south of Cancun Airport. With personalized mini-bars and aromatherapy, swim-out suites, around the clock concierge, room service, and a full-service spa; offering personalized services and luxurious amenities that create a wonderfully unique experience of peace and wellness. An oceanfront sanctuary of luxury and sophistication awaits for you at Haven Riviera Cancun.
All guests of Haven Riviera Cancun receive unlimited complimentary green fees at El Tinto Golf Course Cancun Country Club.
Guests staying in Serenity Club will also receive one complimentary golf cart rental for stays of 3 nights, two carts for guests staying 4-7 nights and three carts for eight nights or longer.
Reservations can be made with the golf concierge upon arrival. Rounds of golf are non-transferable. Use of a golf cart is mandatory and not included. Transportation to the course (10 mins) is available at an additional cost. Equipment rental is not included an available at an additional cost if required.
Other restrictions may apply.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
435
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- Guests staying a minimum of 7 nights will receive one round of golf per person per stay.
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- Partial ocean view
- No more than 3 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- Guests staying a minimum of 7 nights will receive one round of golf per person per stay
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- Climate control
- Patio
- Personalized mini-bar menu
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Seating area
- Whirlpool bath on private balcony
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with shower only
- Butler service
- Ceiling fan
- Personalized mini-bar menu
- Pillow menu
- Seating area
- Upgraded amenities
- Whirlpool bath on private balcony
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Butler service
- Ceiling fan
- Climate control
- Patio
- Personalized mini-bar menu
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Ceiling fan
- Climate control
- Personalized mini-bar menu
- Pillow menu
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 2 queen beds
- Partial ocean view
- No more than 4 guests in the room
- 2 queen beds
- Partial ocean view
- Serenity section
- Minimum 2 adults, maximum 4 adults
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Serenity section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Serenity section
- Maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Aromatherapy menu
- Radio alarm clock with Bluetooth charging station
Romance Suites offer the following inclusions;
- Sparkling bottle of wine and strawberries dipped in chocolate.
- Aromatherapy whirlpool for two prepared with rose petals and inviting scents.
- Romantic breakfast for two delivered once per stay.
- Semiprivate dinner in restaurant of guests choosing.
Serenity Club amenities include;
- Private check-in and lounge experience.
- Exclusive concierge service.
- Welcome amenities and a personalized appreciation letter.
- Luxurious kind or queen beds with a premium pillow menu.
- Personalized mini-bar, restocked daily.
- Access to the exclusive Serenity Club Lounge, offering a selection of wines, premium spirits and small bites throughout the day.
- Premium aromatherapy and Haven signature toiletries.
- Exclusive a la carte breakfast and lunch options, served at Vistas.
- 10% discount on spa treatments.
- Complimentary green fees at El Tinto Golf Course – restrictions apply.
- 30-minute hydrotherapy or sauna/steam circuit session at MySenses Spa – restrictions apply, One session per person for stays of 4 nights or less, two sessions per person for stays of 5 nights or more.
Amenities
Overview
Aerial View
Lobby
Main Pool
Main Pool
Circular Pool
Circular Pool
Serenity Club Pool
Vistas Pool Bar
Mocaccino
Limes
Flavours
Olios
Satsu
Tahani
My Senses Spa
My Senses Spa
Bridal Suite
Convention Centre
Convention Centre
Temazcal Experience
Gym
Location
Reviews
TripAdvisor Traveler Rating
Great getaway
Zoe F on Jul 21, 2024
My friend and I spent 10 days here and had an incredible time. We upgraded to Serenity when we arrived and were given an incredible butler named Humberto. Humberto helped us with everything when we were there and really elevated the trip for us. From pillow upgrades to scenting our room, to helping us change restaurant bookings last minute, he was fantastic :) The food was 10/10 Tahani and Satsu being our favourite. We didn’t rate Aguas la Bendita (the tex mex) or room service at all and only got both of these once. There are dress codes for certain restaurants so just make sure you review that prior to travel. The staff all round are incredible and super friendly and make the resort. The serenity pool is a bit too small for a private pool, the round pool is definitely the quieter area. The middle pool is where the games and partying takes place. They hand out cold towels and ice pops which is a lovely touch. The only negative is that the entertainment/music is really poor and American centric so tended to avoid that and moons doesn’t have enough seating to accommodate all the guests. Some reviews mention it’s difficult to get Ubers from this hotel but we didn’t have any issues. However could not get from the airport so ensure you pre book transport to avoid paying $98 when you land as is only 15 mins from airport Definitely recommend this as a location.
Excellent experience overall
courtphil (Salt Lake City, Utah) on Jul 20, 2024
Great time in a very clean and maintained resort. The pools are amazing and it’s not difficult to locate loungers at all. Entertainment was fantastic although the venue is not large enough to accommodate all that want to see a show. Front desk staff is hit and miss in terms of helpfulness- but the bellboy team is great. Rooms were great and the jacuzzi on the balcony was a personal favorite touch. There were a few issues with our room (phone didn’t work, makeup mirror was broken, and the power would go out when we turned on the bathroom light but all in all, not terrible). Housekeeping was good and always stocked the room with plenty of water bottles. Food was good, the restaurants in particular. Snacks throughout the day are fewer and further between. The coffee bar in the main lobby was a great option for snacks around the pool since the dress code allows for pool clothing. The resort was very accommodating of food allergies, celiac in particular, and took extra care to ensure it was safe for me to eat. I wouldn’t consider this resort an ideal option for people who might be older or have trouble getting around. The floors in the rooms and bathrooms are so slippery and it’s quite a hike between buildings. Even without mobility issues ourselves we were constantly tripping over things like uneven flooring. We took one excursion to Isla Mujeres (great!) and one to Tulum/zip lining/cenotes. If I did it again I’d skip the ruins trip and just stay at the resort. Plenty to do and a pool to hop in when it gets too hot. We would definitely come back.
Vacation Offers
-
Enjoy complimentary green fees during your stay at the all-inclusive Haven Riviera Cancun Resort & Spa.
Cancun -
Save $200 with a minimum 7-night stay at Haven Riviera Cancun Resort & Spa in Cancun.
Cancun
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