Active Advisories
Hyatt Zilara Cancun will be closed from March 31, 2025 – December 1, 2025, to fully renovate and upgrade this property.
Overview
Beachfront with breathtaking views of the Caribbean Sea. This adult-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
310
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Pillow menu
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Connecting rooms available (subject to availability)
- Jetted tub
- Access to the Zen hydrotherapy circuit, included for all guests per room, 1 per stay, reservation required.
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Beachfront
- No more than 2 guests in the room
- 1 king bed
- Beachfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Coffee maker
- Dining room
- Jetted tub
- Semi-private pool area
- Access to Chef's Plate, included for all guests per room, 1 per stay, reservation required.
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Exlusive access to Chef's Plate restaurant (reservations required)
Amenities
Exterior
Lobby
Pool
Sunset
Lap pool
Beach wedding
Time Out Sports Bar
Coffee House
Maria Marie
Asiana Restaurant
Cabanas
Cabanas
Pelicanos Restaurant
Spice
Spa circuit area
Fitness centre
Balcony views of the ocean
Location
Reviews
TripAdvisor Traveler Rating
Fab hotel
SamXoXo (Glasgow, United Kingdom) on May 02, 2025
Hotel location is fantastic - on the Cancun hotel strip but the beach is still relatively private. Hotel itself is gorgeous - large lobby in the centre with bar and entertainment area, a la carte restauran...ts are separate in a garden area which made them feel more intimate. Hotel has more of a party vibe than Zilara Riviera Maya (and younger clientele - mainly 30/40s) but still pretty chilled. Great entertainment in evenings - white party / acrobats / stilt walkers - a step above usual hotel entertainment. Don’t miss the cocktail bar (The Den) which is just off the main lobby area We had an Ocean view room which was huge with a jacuzzi tub, gorgeous view and large balcony. Pool has free and paid cabanas. Free ones tend to be reserved by towels by 7am but no people til lunchtime - hotel should really stop this and limit reserving to 1hr. On pool party days cabanas become crazy expensive but you do get a bottle of champagne or tequila included. Beach has free cabanas all day which always seemed empty. Beach area was lovely if a bit busy - a lot of Instagram photo shoots going on! Food and service at restaurants was very good - good quality meat at buffet too. A la carte weee walk in - Maria Marie was my favourite - allergies well handled. Fantastic omelettes at breakfast! Staff are great but did notice a bit of a Hote at all in how tippers / non tippers were treated - it wasn’t easy to get change at the hotel which didn’t help (bar staff were changing $10 from their own pockets - management should really help with this). On a few days I had no change til after lunch and I was very aware of the difference (servers still polite but noticeably less attentive).
Honeymoon - Best hotel in Cancun - Must Read
Lesley G on Apr 18, 2025
Amazing honeymoon trip. Best hotel in Cancun. Nightlife is great on resort so never a dull moment and there are shows bars, restaurants, lounges and performances in the lobby all night long. My husband and... I are in our mid 30s and we had a great time. It’s not a party hotel, but it is really fun even still. There was a foam pool party and an all white party on the resort also. They have hookah in one of the bars in the hotel for xtra ($60). All of the rooms are beachfront. I never write reviews, but felt like I had to. Room service is 24 hours and amazing! Get the seafood pasta with extra seafood. There is no charge for the extra seafood. Thank me later! Poolside Cabana is $150-$200 but we sat and listened to the timeshare people and got a $200 credit (they give you the credit whether you purchase a timeshare or not we knew we were not purchasing. We just wanted the $200 credit for cabana lol and it was well worth it! We only listened for one hour and received the best poolside cabana during the phone party with a free bottle of champagne and drink/food service.) the swim my pool was fun. There are comfortable large loveseat type seating on the beach further down that are free and there are waiters that will come out to you on the beach and ask if you want anything to eat or anything to drink. There are men on the beach constantly asking if you need any thing like cigars or cigarettes or… Anything else wink wink lol. There is an ATM on the resort that gives pesos and American dollars. The gift shop sells tobacco, cigars, rolling papers. Etc. if you like milkshakes and want to get drunk, the mudslides are great. Zilara spoiled us… We don’t wanna go anywhere else. I have been to Finest Playa Mujures & this resort was so much better. The crowd was mainly 30s & up and all races, but I saw a couple 20 something’s sprinkled in there. If you’re a Spring breaker or looking to meet guys or girls, I would go somewhere else. most people appear to be coupled up or professional (but fun, youthful, and polite!). It’s really fun! It’s just not 17 year old spring break fun probably lol. keep in mind I am 35. Sorry for typos as I am using voice text and it is midnight. staff was also amazing and so friendly. They put their hands over their hearts every time they see you. Can’t wait until renovations are complete. I believe they will be complete in February 2026. We will be back as soon as they open! Hopefully the price doesn’t go up to drastically. The photos truly don’t do justice to this place… You have to experience it.
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