TripAdvisor Traveler Rating

One week family vacation. Amazing place on the beach (which is not so common at all in Loreto), there are several restaurants within small distance, though many were closed due to low season. Rooms and installation in general are not modern but are clean and maintained. New HVAC in the room, which is important The hotel would be great with a good restaurant for dinner, only option is the pool bar. Front desk staff always available, kind and helped greatly. Thanks to all the hotel staff for attending us during our vacation !

The price vs the quality of service they provide does not correspond, and I got a promotion with 40% discount. The hallways and stairs to the rooms were dirty all week, with hairballs, bloody papers and leaves that no one ever picked up. The pools with napkins and waste papers in the water that no one ever cleaned up, I can't imagine the treatment of the water. The room, 3 out of 4 days without hot water (warm if anything) and they said it was normal. I reported it to reception on the first day, reception called maintenance, maintenance told me to leave the water running for 15 minutes and that would be the solution, 15 minutes later I called reception saying it was still the same and another person answered me, I talked to him again and he told me He says that both the previous receptionist and the maintenance man finished their shift around 10 minutes (10pm) and that it was a lie to leave the water running. I ask for a change of room, they move me to an even uglier one and the shower drain is clogged and the water is equally lukewarm. The employees look tired and sometimes they serve you poorly and of course, if they are receptionists, waiters, bartenders, buffet waiters, pool service, everything is done by the same people and with shifts of more than 12 hours. When checking out at reception, another guest arrived complaining about the same problems in the room, so it seems to be a constant. Gardening and cleaning in common areas is poor. The staff eat fruit and throw the seeds and peels into the common gardens. There is NO supervision from the manager. The location is very good and with basic adjustments it could be a great place, shame. The food is good. It is far from being a Resort & Spa. ------------------------------------------ El precio vs la calidad de servicio que entregan no corresponde, y eso que me toco promoción con 40% de descuento. Los pasillos y escaleras hacia las habitaciones sucios toda la semana, con bolas de pelo, papeles con sangre y hojas que nadie nunca recogió. Las albercas con servilletas y papeles desechos en el agua que nadie nunca limpio, no me imagino el tratamiento al agua. La habitación, 3 de 4 días sin agua caliente (tibia si acaso) y decían que era normal. Lo reporte a recepción el primer día, recepción llamo a mantenimiento, mantenimiento le dijo que dejara el agua corriendo 15 minutos y seria la solución, 15 mins después marco a recepción diciendo que seguía igual y me responde otra persona, le platico de nuevo y me dice que tanto el anterior recepcionista como el de mantenimiento acabaron su turno hacia 10 minutos (10pm) y que era mentira lo de dejar el agua corriendo. Pido cambio de cuarto, me pasan a uno aun mas feo y la coladera de la regadera tapada y el agua igualmente tibia. Los empleados se ven cansados y a veces te atienden de malas y como no, si son recepcionistas, meseros, barmans, camareros de buffet, pool service, todo lo hacen las mismas personas y con turnos de mas de 12 horas. Al hacer checkout llega otra persona quejándose de los mismos problemas en habitación, por lo que se ve es una constante. La jardinería y su limpieza en areas comunes es deficiente. El personal come fruta y tira los huesos y cascaras a los jardines comunes. NO se ve supervisión del/la gerente La ubicación es muy buena y haciendo ajustes básicos podría ser un gran lugar, lastima. La comida es buena. Dista mucho de ser un Resort & Spa.

We had a fantastic stay. Front desk staff was helpful and the location can't be beat. The pool was lovely as was the beach. The location is very quiet which was perfect for us. I would go back here in a heartbeat! Only downside is the service at the restaurant is VERY slow so don't go there if you have plans that require you to be somewhere on time. Wait staff appear more interested in chatting with each other than serving guests.

It’s like everything went wrong once we got there. It was so windy that it was very uncomfortable to be at the pool or by the restaurant. México is know for the quality and warm of the service. But this place felt like we were in Siberia. People were so cold and inconsiderate. We got the worst waiter and forget about the quality of the food. We felt like they didn’t want us to be there. It got so bad that we left a day earlier, even if it meant paying one night stay penalty. One more thing they never answer their phone at the reception. Overall a pity since they can do so much more with the place.

Beautiful location with private beach. Nice golf course. However, rooms could have been cleaner and staff more organized and more customer service oriented. The parking is limited with an overflow lot that has one exit. When parking is tight that exit is blocked and the people in the overflow can't leave until someone in the main lot leaves.