TripAdvisor Traveler Rating

Here’s an alternative draft for your review: Warning: Not a 5-Star Hotel – Avoid at All Costs My experience at this hotel was shockingly bad. It’s beyond me how this place is rated as a 5-star establishment. From start to finish, the stay was nothing short of a nightmare. The hotel’s infrastructure is in shambles. The water isn’t hot, the beds come with worn-out, frayed pillows, and the blankets are embarrassingly old. It’s obvious that regular maintenance is non-existent. There are no menu options in the restaurant/dinning room But what made the experience unbearable was the staff and service. The place is understaff and the few employees they have are all gather together, waiting time. To make matters worst, their general attitude was downright rude, and the overall customer service was completely unacceptable for any hotel, let alone one claiming to be 5-star. In reality, this hotel doesn’t even come close to 5-star quality—or 4-star, for that matter. At best, it’s an overpriced 2-star hotel that leaves guests feeling scammed. Do yourself a favor: stay somewhere else. The place seems to be about to go broke or going through a change of ownership. Let me know if you’d like to tweak this further! FYI: You can find

I just had clients stay there and it was a nigtmare. I have probably lost them as clients. No management or oversight The two restaurants are closed only the beach one open. Showers drain slow Water not Hot The entire complex is in need of work. The spa or jacuzzi at the pool side is filled by a siphon tube from the pool no heat or pump . Lights in the pool hanging out. Electric boxes and covers missing and open ,exposed wiring.The front entrance is a cobblestone street that is the sorriest idea i ever seen. Best bet is if someone bought the place tore it down and built sea side homes here. Another guest had pictures of cock roaches.

If I could give this property ZERO stars, I would. Front desk is rude and not helpful! Grounds are unkept because it’s low season I am told. Rooms are dirty, stench comes out of all drains in the bathroom. Their communication is horrendous “misunderstanding per front desk!” But totally screwed our vacation, not credit nothing. States multiple bars restaurants but only one bar and restaurant (never enough guests to open sports bar I’m told). No activities here poolside or anywhere, golf course needs water and care badly!! My room key had to be reprogrammed daily and somedays multiple times. The “fancy” front desk manager is an idiot ( he gave us keys and let us change rooms to third floor to be told an hour later we had to go back to our old room after we already moved! There is nothing close to this resort, no transportation but taxis, so you need a rental car. They have made this my worst vacation ever! 10/10 I do not recommend !!! Unless you need cheap… Beach is only positive and Alan the server! We love him.

One week family vacation. Amazing place on the beach (which is not so common at all in Loreto), there are several restaurants within small distance, though many were closed due to low season. Rooms and installation in general are not modern but are clean and maintained. New HVAC in the room, which is important The hotel would be great with a good restaurant for dinner, only option is the pool bar. Front desk staff always available, kind and helped greatly. Thanks to all the hotel staff for attending us during our vacation !

The price vs the quality of service they provide does not correspond, and I got a promotion with 40% discount. The hallways and stairs to the rooms were dirty all week, with hairballs, bloody papers and leaves that no one ever picked up. The pools with napkins and waste papers in the water that no one ever cleaned up, I can't imagine the treatment of the water. The room, 3 out of 4 days without hot water (warm if anything) and they said it was normal. I reported it to reception on the first day, reception called maintenance, maintenance told me to leave the water running for 15 minutes and that would be the solution, 15 minutes later I called reception saying it was still the same and another person answered me, I talked to him again and he told me He says that both the previous receptionist and the maintenance man finished their shift around 10 minutes (10pm) and that it was a lie to leave the water running. I ask for a change of room, they move me to an even uglier one and the shower drain is clogged and the water is equally lukewarm. The employees look tired and sometimes they serve you poorly and of course, if they are receptionists, waiters, bartenders, buffet waiters, pool service, everything is done by the same people and with shifts of more than 12 hours. When checking out at reception, another guest arrived complaining about the same problems in the room, so it seems to be a constant. Gardening and cleaning in common areas is poor. The staff eat fruit and throw the seeds and peels into the common gardens. There is NO supervision from the manager. The location is very good and with basic adjustments it could be a great place, shame. The food is good. It is far from being a Resort & Spa. ------------------------------------------ El precio vs la calidad de servicio que entregan no corresponde, y eso que me toco promoción con 40% de descuento. Los pasillos y escaleras hacia las habitaciones sucios toda la semana, con bolas de pelo, papeles con sangre y hojas que nadie nunca recogió. Las albercas con servilletas y papeles desechos en el agua que nadie nunca limpio, no me imagino el tratamiento al agua. La habitación, 3 de 4 días sin agua caliente (tibia si acaso) y decían que era normal. Lo reporte a recepción el primer día, recepción llamo a mantenimiento, mantenimiento le dijo que dejara el agua corriendo 15 minutos y seria la solución, 15 mins después marco a recepción diciendo que seguía igual y me responde otra persona, le platico de nuevo y me dice que tanto el anterior recepcionista como el de mantenimiento acabaron su turno hacia 10 minutos (10pm) y que era mentira lo de dejar el agua corriendo. Pido cambio de cuarto, me pasan a uno aun mas feo y la coladera de la regadera tapada y el agua igualmente tibia. Los empleados se ven cansados y a veces te atienden de malas y como no, si son recepcionistas, meseros, barmans, camareros de buffet, pool service, todo lo hacen las mismas personas y con turnos de mas de 12 horas. Al hacer checkout llega otra persona quejándose de los mismos problemas en habitación, por lo que se ve es una constante. La jardinería y su limpieza en areas comunes es deficiente. El personal come fruta y tira los huesos y cascaras a los jardines comunes. NO se ve supervisión del/la gerente La ubicación es muy buena y haciendo ajustes básicos podría ser un gran lugar, lastima. La comida es buena. Dista mucho de ser un Resort & Spa.