Overview
Shining over Montego Bay, on a stretch of white sandy beach, Iberostar Waves Rose Hall Beach offers spacious guest rooms, all-inclusive 24-hour amenities and exquisite dining. The kids club and wide array of entertainment makes this an ideal spot for families and couples on vacation.
Check in
3 p.m.
Check out
12 p.m.
Rooms
366
Inclusions
- Daily activities
- Round-trip airport transfers
- All gratuities
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
Amenities
Location
Reviews
Wonderful experience!
Magena G (Fox River Grove, Illinois) on Dec 14, 2024
I had an excelente experienced, the guys thatWork there as José Lewis, Xiomi, Susana, the staff at the bech bar Leroy, Syrene, Kacia and Necia make you feel great. Please look for them when you visitthis Resort. For sure i will be back next year!!
Stay away! Not safe for kids!
starsg2015 (London, United Kingdom) on Dec 13, 2024
Nightmare holiday! I booked a family trip with my 1 year old and parents as a birthday get away for myself with Virgin Holidays and it’s the worst trip I have ever had. It’s not a safe hotel for children at all! Do not go there with your family! The Virgin flight was a joke it was Ryan air seats for 10hours and they ran out of food options only offering pasta! When we checked in at the hotel we were welcomed nicely and told we would get welcome drinks and after being flooded with information we said we were thirsty and they told us we should go to the bar! I asked about the welcome drinks and we were told that we could have them if we wanted!! As if we were begging. What a joke! They said they were renovating when we booked but I did not expect there to be ceilings caving in and leaks all over the hall ways! Especially as we were there when a storm hit so there was water flooding everywhere! It was not safe to walk around inside the hotel in some areas. They had buckets everywhere because of the leaks. The place is falling apart. And the balcony construction work they were carrying out just had dust flying all over the pool area at one point. They should not have people staying there with such works being carried out. Not safe with kids especially. The rooms were nice and spacious but outdated and the bathrooms looked like a lot of DIY had taken place. We had issues with the showers not working properly and the water ran yellow for the first 30 seconds everytime you ran the shower. We told reception and it was just an ever on going issue of multiple people coming out at different times to repair and look at which was frustrating. On several occasions we would return to our room and it had not been cleaned and we would have no fresh towels. The biggest issue was the star club membership they try to sell you and while being given the hard sell they suggested I put I my 1 year old in the kids room where child care staff would watch her. I left her there for 2 minutes to then hear her screaming and crying! Found her with blood running down her face and none of the staff could tell me what had happened so they clearly were not watching her! The hotel offered no compensation at all! And they blamed my child for her accident instead of the fact that the staff were not watching her! My child found glass on the restaurant floor and luckily I saw it in her hand before she could put it in her mouth! The huge 30cm under water pool light had fallen out and I hit my foot on it while playing with my child and the entertainment staff were about to start the foam party despite me telling them about it. Despite the staff being friendly they don’t seem to truly care about the customers. And we experienced this in many situations. They listen they smile they act like they will help and do something but nothing gets done. I spent my whole trip going back and forth with the guest services and the virgin onsite rep who did absolutely nothing to ensure we felt safe and comfortable. They tried to offer me a junior suite room as an upgrade within the building that was under construction!! Literally all the neighbouring rooms had their doors wide open dust pouring out into the hall ways! Why would anyone move there with a 1 year old?! Why would they even think this was an acceptable form of compensation?! The overall hotel service is inconsistent and poor. I will never return and I am currently legal action against the hotel and Virgin Holdiays.
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