Ocean Coral Spring reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.2
  • Location 4.2
  • Rooms 4.2
  • Service 3.9
  • Value 4.0

3297 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Extremely Disappointed — Left Stranded with No Accountability

Andrea B on May 03, 2025

I was a guest at Ocean Coral Spring Hotel between April 29th and May 3rd 2025 and had an incredibly disappointing and frustrating experience with their promised transportation service. I booked round-trip ...airport transfers directly through the hotel’s website, provided all travel details, and received confirmation that I would be picked up. Despite following all instructions and arriving on time, there was no representative to meet me, no communication from the hotel or its transportation partner (Turissimo Jamaica), and I was forced to pay out-of-pocket for a taxi late at night after I called the hotel and was advised by their staff to take a taxi and that I would be reimbursed. What made the situation worse was the hotel’s complete lack of accountability. Although my reservation and all communications came directly from Ocean by H10 Hotels, I was told that because I didn’t arrive by plane, the transfer didn’t apply—this limitation was never stated anywhere during booking or in confirmation emails. Instead of taking responsibility, the hotel blamed me for “bypassing the system,” despite the fact that I followed every step exactly as directed. This experience was not just inconvenient—it was unacceptable. I was left stranded, misled, and have received inconsistent and dismissive responses ever since. Guests should not be penalized for trusting a hotel’s own advertised services. I expected better from a property of this caliber and will not be recommending this hotel to others. Proceed with caution if you're relying on their transportation services. In addition, the room I was in was definitely not 5 star quality. There were stains on the couch, huge cracks in the walls, nails sticking out of the walls (a potential hazard), titles sticking out, a paint splattered all over. Water dripping in the lobby with a bucket to catch it and caution tape around the seating area. I have attached some photos. I also have videos I can share.

TripAdvisor users rated this property 5 out of 5

Just perfect

Kelly L on May 03, 2025

First time visiting Jamaica from the uk I would 100% go back Such a lovely resort The food was lovely The drink was great The staff work so hard and go above and beyond Rooms were perfect, and fridge ...filled everyday, the beach was lovely was concerned with some I read but it wasn’t as bad as so people say :-) Keep up the great work

TripAdvisor users rated this property 5 out of 5

Great hotel and lovely staff

ladan s on May 03, 2025

Thank you to the staff at ocean Coral Spring nothing was too much hassle. Big thank you to Andre Higgins for booking us in at the steakhouse and recommending local places to go sightseeing. We really appre...ciate all your time and hard work. The hotel was nice and clean & facilities were amazing. Thank you again to Andre for recommending the spa. I had a relaxing time it was just what i needed ??

TripAdvisor users rated this property 5 out of 5

Great stay.

lovestotravel241976 on May 03, 2025

Great friendly staff, very attentive and polite. Great experience at this beautiful spot. The food and entertainment was also very good with lots of options with daily changes. I highly recommend them for... your next trip to Jamaica. Make sure to check them out next time you're planning a trip.

TripAdvisor users rated this property 5 out of 5

A good time away…

Sandra B on May 01, 2025

A beautiful resort where the staff were friendly and made us feel at home. From Dianne who distributed the beach towels, the staff in the café, the ladies who cleaned our room ,we were greeted with a smil...e which brightened our days. Oceans Got Talent at the Showtime theatre featuring the different staff that performed was good. The host O’Brian from the entertainment team did a great job, keeping us laughing and engaged throughout the show. His charisma while hosting as well as being a part of the group dance routine was nice flare to the show. The kids area was a delight for the little ones as they played in the water. The lifeguard Philandre did a great job, teaching the kids about pool safety. Breakfast was a highlight at Red Snapper featured a number of delicious options for authentic Jamaican experience . Overall, a beautiful and relaxing location that I would definitely visit again.

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