TripAdvisor Traveler Rating

The beach is amazing! The food is just food. Rooms are clean and bed comfortable. I would not return. The walls in the main buffet are a disgrace, full of food debris and stains. Dread to think what ...we couldn't see! Staff friendly. Everything as declined since we were last here 12 years ago.

This was our 2nd trip to Negril but our first to CSA. All in all, we had a wonderful time and would return in a heartbeat. This is largely due to the gorgeous beach that had plenty of shaded chairs, good f...ood where you could always find something to your liking, comfortable beds, fun entertainment at night and classes during the day (basket weaving, jewelry making, martini mixology), great dive shop staff that made everything fun and safe, comfortable accommodations even in the older rooms, and some really lovely staff. We also took a snorkeling trip and the sunset dinner to Pushcart (not to be missed). It was not a problem to get reservations at all of the restaurants. We were scheduled for the catamaran trip but ended up giving our spot to another couple. Then we paid for a private snorkeling trip with a guy we met on our last trip because we had such a great time with him before. I echo the positives that others have posted here and won’t repeat. I was worried about the towel/chair issue that is present at so many resorts, but it was not a problem for us even on days when we didn’t hit the beach until 11 or 12. The balconies on the rooms were so spacious and had comfortable furniture and ceiling fans, which made for a nice place to hang out any time of day. The sports complex is impressive and has so many options. I loved the juice bar and visited nearly every day for the wellness shots. Any less than ideal issues we had were not dealbreakers. We had an issue with our AC halfway through our trip. It was leaking all over the place pretty badly and after several calls and repair attempts we had to insist on being moved to another room. Evening front desk staff did not seem to have much of a sense of urgency, but we were insistent while remaining polite. Fortunately, there was a room available in our same building so we didn’t have to go far or lose the view (ocean verandah suite). They sent two people to help us move and Antoinette (supervisor in housekeeping) really went above and beyond with how helpful she was. She didn’t leave until we were sure that we had everything we needed. Other staff who deserve a shoutout are Tracy-Anne in housekeeping, Cleopatra at Palms, Stacy Stewart at Palms, Hakeem and Tyrice at beach bar, Anthony the gardener, Princess and Ultimate Chocolate at the piano bar, Julian and Rick at the dive shop, Sherlene at Patois, and Marisha at Feathers. Some random suggestions are more and bigger signage since all buildings look the same and it can be hard to find your room in the maze, esp. at night. Staff nametags are a bit too small to read without invading their personal space. One last thing that is worth mentioning and I hope management sees this, is that the airport shuttles are WAY too packed to be safe. While the drivers were very careful and safe, I had read a previous review that luggage can fall on passengers in the last row if the driver has to hit the brakes. The shuttles either need a partition that goes all the way up so that this won’t happen or they need to have less people on each bus. My husband has a medical condition where if he were hit in the head with a suitcase, it would either paralyze or kill him. So when we boarded the shuttle, I made sure he did not sit in the last row. It was VERY fortunate that I did this because a suitcase fell on another person during the trip. I felt terrible for this person, but there were no empty seats so he had to sit there. This is a HUGE liability.

This resort has something for everyone! If you are a beach person, this resort is perfect. All watersports are included. Snorkel tours, glass bottom boat tours, hobie cats, kayaks, waterskiing, paddleboar...d and scuba are all included. The food is delicious at all four restaurants and 3 snack bars with beverage bars throughout the resort. Fitness fanatics will love the 10 acre sports complex with a great gym, beautiful yoga/spin studio, squash, pickleball and racquetball courts, swim lanes and a fitness path. Many group fitness classes included daily. Spa services are extra but worth it! The staff are so friendly and welcoming and the rooms are all situated in the middle of the lush rainforest. Paradise by any measure!

This was the best truly all inclusive we have ever stayed at for a couples get away. From arrival at Montego Bay Airport with Club MoBay to every wonderful detail at the resort everything was magical. The ...trip by Couples van was enjoyable and our driver did stop for bathroom break half way which was very appreciated. 7 mile beach is paradise and CSA's included snorkeling trips are full of sea life. I had asked "Captain" if we would see sea turtles and he delivered. We also saw numerous starfish just wading at the beach. We are not early risers and always had plenty of lounge chair options in the shade even at noon. The food everywhere was delicious with plenty of options. I had the best lamb chops at Feathers and crab cakes and snapper at Patios. The steak skewers and desserts at the Palms were a must too. Be sure to have the Key Lime martini upstairs at the martini bar. Lunches were enjoyed most days with Akeem at Seagrapes showing us how to make sushi and eating fish tacos. Our beachfront veranda room was perfect with a gorgeous view from our second floor balcony where we enjoyed room service continental breakfast several mornings delivered in a picnic basket. Fridge was always well stocked with my husband's Cokes and champagne every evening to toast the sunsets. They have ice bins and filtered water on the first floor of every building and unlimited soda fountains on either end of the beach. I did frequent the coffee bar for late morning caramel macchiatos with Blue Mountain coffee. There are so many included excursion to explore Negril and the catamaran cruise to Rick's to watch the cliff jumpers, swim in the caves, and then drink rum punch and enjoy the sunset is a must. We also enjoyed the sports complex and did a pickleball class with an excellent instructor. The spa and the couples massage was amazing, my husband enjoyed the steam room and i enjoyed the plunge pool and outdoor shower too. The drive back to the airport was a quick 90 minutes but we hated to leave. I no longer wonder why guests return year after year to their home away from home. We can't wait to return.

I gave it 4 rather than 3 stars as the food quality and beach were excellent. Pros: Beautiful beach and calm, clear water. Top quality and variety of food, and drinks. *Most* staff were pleasant and ...attentive - had conversations with several over the week. Cons: *Some* staff were stoic and unfriendly despite a natural tendency for both of us being inclined to make eye contact, greet people and say hello, whether we're on holiday or not. In addition, on our first morning when we weren't yet fully familiar with the property, my wife poked her head in the coffee shop near the lobby which she soon realized opened at 7am. She'd walked in a couple of minutes early (literally 6:58am) and the barista bluntly advised her "we're not open yet" in a condescending tone. My wife apologized and walked back in two minutes later. Such experiences give you a jolt of disappointment when you're relaxed, on vacation and not expecting it. Some lunches were staffed by student trainees who were more interested in having a loud laugh amongst themselves than checking on whether you'd like an empty glass filled over quite long periods of time. Supervision and training will fix that. You just don't expect these kind of experiences at such a nice, higher end resort. Simple civility and attentiveness goes such a long way. The toilet broke and water leaked on the floor in our original treehouse style room. Stuff happens - no big deal. It was managed within a few hours, so credit to staff for that. The room we were re-assigned to was not as nice though unfortunately. We've stayed at Sunset at the Palms a year earlier. It's a short walk to the beach but a non issue. The dining was great. The staff were exceptional throughout the resort. Best we've experienced anywhere.