TripAdvisor Traveler Rating

I am writing to express my disappointment with several issues I encountered during my recent stay at Omni Rancho Las Palmas Resort & Spa. Firstly, I had a frustrating experience with one of your bartenders on [insert date]. After ordering drinks and handing over my credit card for payment, the bartender claimed not to have received the card and suggested I had misplaced it. This lack of accountability was troubling and unprofessional

We booked Omni Rancho Las Palmas Resort & Spa for the labor day weekend to celebrate my birthday. We chose this hotel for it's lazy river and water slides. When we first arrived, we were treated professionally and kindly by the staff. We were told that our rooms were not ready so we went to spend time at the lazy river. When we walked over to the lazy river, we noticed that it was extremely busy! There were barely any chairs left to sit. We found two chairs to share between 5 people. We quickly then jumped into the lady river but noticed that the water was very foggy. It felt dirty too because there were so many people in it. It did not appear to have good circulation. We did a couple laps around the lazy river but then decided to get out because we felt gross. Even my daughter who loves water wanted to get out. My daughter and husband then decided to try the water slides. They were excited to go but as soon as they got off, they both claimed that the slides were bumpy and hurt their backs. They also said that it pinched their skin. With not much more choices, we decided to go into the big pool where it felt a little cleaner. We then received a text that our rooms were delayed so we had to wait a little longer to actually get into our room. The rooms were decent. For the price that you pay, we thought the hotel was going to have more of a resort feel. It didn't feel like this at all. Actually when we drove past the gates to our rooms, it looked more like an busy apartment complex. We did not have a good experience at Omni Rancho Las Palmas Resort & Spa. We will not be returning.

We had a mixed experience during our stay. While there were a few issues with booking and our room not matching the description, the manager, Art, went above and beyond to resolve them. His help made a big difference in our stay. However, we were disappointed that the lazy river, a key reason for choosing the Omni, was closed. Overall, the staff’s efforts were appreciated, but a few areas could use improvement.

We booked this solely for the lazy river only to be told at check in it is being renovated and not available for use. One of the alternative pools didn’t have any service available and the one that did closed at 2 pm, turning off the music and all. Room itself was just ok, bedding was uncomfortable and they use terrible toilet paper. Overall your money would be better spent elsewhere.

The AC in my room was terrible and could not hold a proper temperature. (it was a high of 106 while i was there). In the night when i was in my room the room would get very warm before the AC kicked on which would lower the temperature rapidly but then kick off and the room would warm again. The result was two hours of sleep becuase of the room alternating between too hot and too cold. IT was terrible. Also the LAzy River was closed for the duration of the stat.