TripAdvisor Traveler Rating

Marriot platinum member here, was treated amazing by staff. Immediately upgraded to top floor bay view room! Wow! Club lounge has great breakfast and appies! We did all inclusive package and food was go...od, no complaints. Punta Sal was amazing ! Favourite spot for carajillos! Amazing staff and property, will return.

We have stayed at this location before and love it when we have a view of the ocean. The room was not totally clean at first but we called in to the desk and it was taken care of immediately. The poolside ...service was excellent and the food was average. What made the experience really great however was the activity personnel, especially Mariana. She has a gift of making connections with guests, remembering their names and conversations she has had with them. She brings laughter and joy to the activities with her quick wit and personal connection. She is a key person on the team. If you are visiting at this hotel, encourage the staff with compliments for their commitment to people and service. The towel guy Josue is very friendly and knowledgeable. He is a great conversationalist with fluency in Spanish and English and even French at a beginning level. These are the people that make coming to a place special.

The service was friendly and felt genuine, though food and drink service could’ve been a bit more attentive. We had to switch rooms because the AC in our first room wouldn’t go below 24°C. The rooms were c...lean, and the beds fairly comfortable. The pool was a highlight — perfect temperature to stay in all day, even when it was cooler outside. Drinks were underwhelming and became monotonous quickly. The room had a smart TV, but it wasn’t connected to the internet. When I called the front desk, they said I had to pay extra just to connect — not for streaming, but just to use basic features like AirPlay. This was a major letdown, especially considering the price we paid for a week-long stay. We couldn't even use the TV when we wanted to unwind in the evenings. The biggest disappointment was the food. We tried every all-inclusive restaurant, and the only standout dish was the Baja shrimp tacos at Punta Sal. The buffet was repetitive and lacked variety — mainly stewed dishes every day, which felt heavy and unappealing in the humid weather. Even basics like pico de gallo had to be requested. The food became so monotonous that we ended up dining out over half the time, which really defeats the purpose of an all-inclusive resort. While we did enjoy parts of our stay, we won’t be returning. We travel frequently and have experienced many resorts, and unfortunately, this one didn’t live up to expectations.