TripAdvisor Traveler Rating

Our trip wouldn't have been the same without Live Aqua's best employee. Dalqui our server by the pool is amazing! Thank you so much for everything! She took care of us and make us feel like royalty. She tended to our every need and made our vacation the best one we have had so far. Once more thank you so much Dalqui!

Live Aqua was an amazing resort. From checking with Adrian to Salvador and Hoangel in the restaurants we had an amazing stay. The room was big and very clean. The property was well kept and the beach was amazing and clean. The food was okay with lots of places to choose from and with no reservations made it so easy

Recently stayed at Live Aqua Punta Cana and, while there are some positives, the overall experience left much to be desired, especially as we were looking for a relaxing getaway. We are well travelled globally, and have lived in the UK and US. The negatives: Loud construction work: There is significant and very loud construction happening both next to the hotel and on the roof of the main pool. This noise was constant during the day and into the night, and it impacts the overall ambiance. What’s more frustrating is that this wasn't disclosed anywhere on their website, which is a major oversight for a supposedly luxury resort. If you’re thinking of booking in the next 6-12 months, factor this in. Loud music and entertainment: The hotel plays very loud music around the pool during the day (think Clevelander, South Beach Miami), and the evening entertainment is equally noisy. It’s nearly impossible to have a conversation without shouting, and the quality of the entertainment itself was disappointing—generally low quality performers and not up to the standards of a five-star resort. Room and service inconsistencies: Service and room cleaning was hit or miss. My room wasn’t ready on arrival (well after check in time), the room type I booked ‘was not available’ and I was sent to the bar for an hour before being allocated a room which I had to change the next day due to noise issues. On some days, our room wasn’t cleaned until late in the afternoon, turndown service was missed and mini bar left empty at times. It’s not the level of service you’d expect from a five-star hotel. Proximity to the main building: If you can, avoid staying in blocks close to the main building (block 2 is the worst). These rooms are affected the most by the noise from the evening entertainment, making it hard to relax. The positives: Nice decor: The hotel is nicely designed, with modern, stylish interiors and lush landscaping. Friendly staff: Some of the staff members were very friendly and attentive, which helped improve our experience. Some clearly do not want to be there! Beach area: The beach is lovely—clean, well-maintained, and perfect for lounging or taking a swim. Restaurants: Buffet breakfast and lunch are pretty good. Varied choices, something for everyone and some healthy options. Service is also pretty good. Evening options are limited and very average, service was pretty poor especially in the French and Japanese places. Not sure where folks leaving the good reviews of these places have been, but they are all ordinary at best. Overall: While the beach area and friendly staff are definite pluses, the construction noise, and inconsistent service made it difficult to fully enjoy our stay. This is not the place for anyone seeking a tranquil, relaxing holiday. If you want peace and quiet, I would recommend looking elsewhere. It’s a far cry from the five-star experience I was expecting and more of 3.5 star than 5 star hotel.

I had a wonderful experience at Live Aqua and highly recommend it to everyone! If you visit, make sure to say hello to some of the amazing staff who made my stay unforgettable: Entertainment Team: Jesús, Freilyn, Mariela, Luis, and Priscilla Waitstaff: Jonnhy by the pool and Josue, the pool concierge Bartenders: Johnny, Adrian, Helen, and Vanessa Concierges: Mr. Santos and Euclideus Special Shoutout: DJ Alberto – my absolute favorite! These incredible individuals truly made my experience exceptional. They are the best!

I recently stayed at Live Aqua Hotel in Punta Cana, and the entertainment crew truly made my vacation unforgettable! A special shoutout to Jesus and Mariel , Luis, and Freilyn their energy, enthusiasm, and passion for creating fun and engaging experiences were unmatched. Thank you, Jhonny, Alberto, Miguel, and Adrian, for your hard work and warm hospitality. You made our vacation unforgettable, and we can’t wait to return and enjoy your amazing service again. Their professionalism, friendliness, and genuine desire to make our stay special truly elevated our experience. Thank you, Euclides and Santos, for your dedication and for making us feel like VIPs every step of the way.