Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- 1 king bed
- Garden view
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
TripAdvisor Traveler Rating
Don’t wait…book this trip today.
farrisb5 (Bowie, Texas) on Jul 07, 2024
This resort is fantastic!! Of course you might think that the location is the main reason for that, but it’s the staff at the resort that makes this resort extra special. Ruth our concierge booked our dinner reservations the first night we got there for the entire vacation and we didn’t have to worry about that the rest of the trip. She also told us all the best spots in the resort and helped tailor our trip to exactly what we were looking for. Benjy our butler, made sure our rooms had everything we needed or wanted. He also made sure that we had a shuttle waiting to take us to our dinner reservation each night if one was needed. Benjy went above and beyond and we can’t wait to go back and see him again. This resort is like 3 in one. You can use the restaurants at all resorts and will never run out of food options on your trip. I am ready to go back already.
Terrible customer service at check in. Missed flight because they misplaced my bag at check out.
750aniketp (Chicago, Illinois) on Jul 07, 2024
Terrible experience throughout at this hotel. It looks nice, but customer service is horrendous. Bribery can be useful, read on... I booked four nights here at a wedding from Wednesday night to Sunday morning. My flight Wednesday was cancelled due to a mechanical malfunction, and the earliest I could arrive was Saturday due to Hurricane Beryl. When I arrived Saturday, after waiting an hour in queue to check in, they told me the reservation did not exist. I showed them my payment and charge to my credit card, but they just threw their hands in their air and said you're not here - there's no reservation. Eventually, I got in contact with the wedding planners, who had apparently cancelled the reservation without telling me - nevertheless, it's ridiculous that the hotel was no help/had no record of the payment I'd made to them. Then, when I was checking out, I handed my bag to their transit service, but they did not load the bag into the transit van. As a result, when I arrived at the airport, I didn't have my bag, and so I missed my flight. I called them to see if they'd comp me a room for the night while I rebook my flight, but they hung up on me while I was talking to them. In sum, I paid for 4 nights of service, got 1 night in the hotel, a missed flight, and had to find a hotel for another night myself. I recommend this place to no one. Bribery Post Script: A friend of mine at the same wedding missed his transit van appointment. Despite the following van being practically empty, he wasn't allowed on, but after bribing the manager out front $20, he was able to get on. So if you have the misfortune of staying here, try greasing the wheels.
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