Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- 1 king bed
- Garden view
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
TripAdvisor Traveler Rating
Wedding
Danielle A on Dec 20, 2024
First off, I’d like to say I’ve visited El Dorado Royale 3 times and love this resort. I’ll share resort pros and cons, followed by a wedding specific review. Pros: Good food, lovely staff, stunning resort, fun activities! Cons: The regular suites are starting to become outdated. Many of our guests stayed in these rooms and they looked very plain/stale and the color scheme does not present luxury resort. Most guests described the rooms as “okay” and we felt slightly embarrassed to have them in those rooms. Luckily our travel agent @TripGuy Mitch Toren upgraded our room to one of the rooms for members only and wow it was stunning! I strongly encourage the resort to update their rooms, it would really elevate the resort as a whole. Wedding: We fell in love with the wedding venues on this resort, and it was an easy decision to book a date! We had an early mishap and our wedding date was double booked so we had to select a new date. They were kind enough to include some services into our package to make up for the issue, and we moved on from that happily. We were told the planning process began 9 months before the wedding. My husband and I were excited and eager to start, but the lack of communication was actually alarming. We didn’t start planning the wedding until 2.5 months before the date! I understand that they are a well oiled wedding planning machine, and honestly 2.5 months was enough time to plan everything (luckily I had the time to dedicate), but had they just been transparent and told us that the wedding planning process starts at 2 months prior, then that would have saved us 7 months of stress feeling like we’re being ghosted lol. A few weeks before the wedding we were introduced to our wedding day coordinator, Cecilia, and she is AMAZING. Super responsive and kind. We love her and the wedding went PERFECT. Every detail my husband and I wanted, was executed. Our guests were stunned by the beauty of the ceremony and reception (extra shoutout to the gorgeous florals). We received comments about how well the day flowed and that the food was outstanding. The DJ took our playlists and really understood our music choices and the dance floor was quite literally never empty. We are beyond happy with the end result.
5* price tag, for a 3* ( at best ) hotel
PiddyPoddy (London, United Kingdom) on Dec 13, 2024
I checked into this ‘hotel’ after an 11hr flight. I had booked us a swim up. Ocean view suite, and was so looking forward to it. That was short lived. Upon check in, we along with another couple were told that we would have to have pizza or burger as all the restaurants were full. Luckily ( or so I thought ) I managed to book Santa Fe ( the steakhouse ) for 9pm. We then went to our room (205) in much need of a shower and a change of clothes before dinner. The room was filthy dirty. The toilet was dirty with what looked like sticky urine on it, along with short dark curly hair that I can only assume was pubic in nature. The bin next to the toilet was splashed, covered in dirt of an unknown origin, but you can use your imagination. The shower had a cover over the drain that was held on with one screw but it didn’t have the cover in place. This left an open filthy drain. There was a liquid that had been spilt next to the bed and left. The chairs and sofa were only fit for the rubbish tip. They were old and badly stained. The table where you were supposed to sit at with the dirty chairs was just as dirty. It had sticky old food remnants on it. I picked up the phone to ring reception, and that was also dirty. The lighting is poor ( but not so poor you can’t see the filth ), the decor I suspect is still the original from when it was first built, and it has no USB ports. If you’re from Europe make sure you dig out your old travel plugs. After reception initially refusing to send a manager over to our room, Katherine arrived. She was polite and professional and was in agreement that the room wasn’t fit for purpose. We then moved to 305, which was cleaner ( not hard as 205 was filthy ) It felt like a cheap nasty motel that you see in the movies. The type the fugitives hide out in. No time for a shower or change of clothes we set off for dinner. We ordered steak. One medium rare, the other medium. The medium came out badly burnt around the edges. Both ‘steaks’ were just a huge chunk of nasty fat that I wouldn’t give to my dogs, let alone a human. The following day we met with Giselle, who was duty manager and Sergio from guest relations. Both were again as professional and polite as Katherine had been the night before. They listened, and agreed they had fallen short on their standards. Whilst we stayed in 305 for the rest of the holiday, we had the contact details of Giselle, Katherine and Sergio if we needed anything. They went above and beyond to ensure the rest of our stay was as it should be. We mostly used the pool bar by Casitas’s 25. Eduardo was the bartender. Excellent cocktails, and always had a smile no matter what. Habb the Indian restaurant was in our opinion the best. The service was excellent as was the food. We went twice and didn’t feel rushed, but were allowed to enjoy the food at our own pace. Roberto was attentive in a subtle way, and very in tune with all the customers. We ate lunch at Kick, and Angel was there. He was also part of the breakfast team. Again, a lovely member of staff who genuinely took time to ask how your day was. We went to Fuentes one night. The group was small ( about 24 ) The food was excellent and it was lovely to see the cooking demonstration then taste the food. Some people spoke all through the demonstrations taking no notice of the chef, which is rude. One thing I found off putting was when the food was served, the waiters came out dancing to music. It was like a badly played out scene from the film, The Full Monty. It really isn’t needed. One day we spent at the casitas by 31. We had the pleasure of Alberto serve our drinks. He was lovely, accommodating and professional. All with a smile. We were talked into getting a massage by Victor ( great selling skills ) I had Irene and she was excellent. I recommend her to everyone I spoke to who were contemplating a massage. However, I will say the spa staff have to be more vigilant. My niece and I walked into the female changing room to find a naked man in there who’d just gotten out of the shower. There were two ladies in there, equally as shocked as we were. When told to leave he said he thought it was mixed facilities and he’d just be a minute getting ready!!!!!! We told the staff who were shocked, but didn’t do much. In fairness, I think they were as shocked as us. The people driving the golf carts on the whole are a blessing ( especially when your feet are hurting ) We had one who’s name we forget but he would shout tequila to us ever time he drove past or picked us up.. he was so funny and chatty, but always professional. One day he picked up some guests when we were on the cart. They were rude. No please or thank you, just a sense of entitlement. We witnessed another guest tip him 3 pesos ( 12p ) How insulting and disrespectful The grounds are immense, and beautifully kept. I love nature and was so pleased to see that the hotel look after the wildlife that have made the hotel their home. There are feeding stations for the stray cats, and native raccoons?? . There’s even an alligator called Freda they look after and feed. The part of the hotel we were in I suspect is the old original hotel.. very dated rooms. You then have the casitas and Generations which is obviously built this century as it’s very modern.. Please take the time to acknowledge the staff. Remember, please and thank you cost nothing. Whilst you’re on holiday enjoying yourselves, many staff are separated from family so they can earn a wage. I’ve mentioned a few staff who went above and beyond to make sure we had the holiday we should’ve. That said there were far more. Would I return to the hotel.. for the staff yes, for the room type we were given, no.
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