Overview
The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
2058
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- 2 connecting Superior Deluxe Garden View rooms
- Gaming devices
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
Amenities
Lobby
Lobby Bar
Pool
Kids Pool
Kids Club
Awe Spa
La Gondola
Arrecifes
El Manglar
Golf
Location
Reviews
TripAdvisor Traveler Rating
Family Vacation To Sunrise: Lovely as Always!
Lori B on Jul 13, 2024
My family of 4 just returned from a 5 night stay at Moon Palace *Sunrise Side* and had our best experience to date. My husband and I started coming to the Moon Palace over 20 years ago and have been a total of 8 times---3 of those times with our sons who are now 17 and 19. We've stayed at all 3 sections on our visits: Nizuk, Grand and Sunrise--- for our family: we feel Sunrise is the best fit--it's active, with a large lobby and lots of restaurants. Special note: We are not members---we love our visits to MP but also love to visit other destinations so memebership was not in our budget. Here's a quick overview of our trip-- We booked through Costco Travel. I requested to have a room on the Surise Side when booking and even emailed the resort to make sure they had it in the system. When we arrived they had us in Nizuk. Areli met us at the check in desk and was wonderful. She greeted us with a smile and I asked if there was any way to check if we could move over to Sunrise. She didn't question! She made a quick call, got us checked in and had a golf cart ready to take us to our room in Sunrise. Great way to start the trip! Room was super clean and exactly what we expected. We needed a roll out bed and it was delivered immediately. We've never had bad food at the resort but this particular visit it exceeded our expectations. The level of service and quality of food was fantastic: we ate every day at the Gondola for breakfast (had the best omelettes and wish I could rememeber the lovely man who made them every day!) , we also visited the following for dinner: the mexican restaurant at the golf course , Trattoria at the golf couse, Palapa Asedero, Agra and the brazilian steakhouse at Nizuk--- wonderful meals each and every night. My son has a shell fish allergy and they took it very seriously--even special making a dish for him one evening. Every server went above and beyond to make our experience a good one . We had absolutely no problem making reservations---we even go the time slots we wanted through the app. We've been to the Moon Palace so many times and know that it does not have a wonderful beach--but we love the pools and had no issue getting chairs each day. My sons do like to sit on the beach a few times on our past visits but the seaweed was truly too much this time (I'm thinking Hurricane Beryl brought more in!) but the workers try hard to manage the seaweed situation. The poolside bar service was awesome. Javier worked hard for us every day to make sure we had every beverage imaginable.. Lastly: my son woke up with pink eye on this trip and we had to visit the medical services physician for drops. Once again: expectations exceeded---got us a prescription and he was good as new the next day. I've been seeing some negative reviews on this site --and I guess the take away is that you can't please everyone. This is a wonderful all-inclusive resort. If people want to pay for 'exclusive' or fine dining each night; pay extra, head to the Ritz and be ready to open your wallet. I consider our family extensive travlers and we will always feel like Moon Palace is our home away from home.. Until next time...
Best service
Anneka H on Jul 12, 2024
Had a great trip to moon palace Cancun. Weather has been great and the golf courses are amazing. We have had excellent service at the restaurants. Eduardo from Agra made sure we had the best seat in the restaurant and Eduardo from gondola made us a special fruta di Mari seafood special. He is the best server in the resort!
Vacation Offers
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Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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