Overview
The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
2058
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- 2 connecting Superior Deluxe Garden View rooms
- Gaming devices
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
Amenities
Lobby
Lobby Bar
Pool
Kids Pool
Kids Club
Awe Spa
La Gondola
Carvao
El Manglar
Golf
Location
Reviews
TripAdvisor Traveler Rating
Home away from home
donnasV4019OE on Nov 22, 2025
Great trip to Moon Palace Sunrise that was highlighted by some special people who take trips from good to great. Our pool days were stress free and enjoyable thanks to the great hospitality and always a s...mile from pool Concierge Lizbeth and pool Hostess Amalia taking great care of us and remembering drink orders by day 2. Allison at the Unique Day Club made our time special and always had a smile on her face! Our food was great but tastes even better when interacting with some great waiters: Dennis the Menace at Momo, Issac at Pier 8, Samuel at Habbi and Riger at Gondola. Special shout to Habbi hostess Paola. David at the Sky Bar made a great drink and entertained us with his falling shots! Our SPA day was amazing and highlighted by the great work and awesome discussion with Liliana and Rita. The trip was stress free and managed professionally by our concierge Gladis! Tough to leave when you feel so at home on vacation.
Disappointed !
Su H on Nov 21, 2025
We stayed at Moon Palace Sunrise recently (November, 2025). Pros: - 15 minutes away from the airport. - Many good activities/programs for kids. - Waiters/waitresses are friendly. - Foods are good. Cons: ...- Rooms are too old and dirty (we had to mop the floor with towels ourselves so my 7 months old daughter can crawl around). - No hot water. - Found bees and unknown insects inside the room and bathroom, even on the bed (please see the attached photos). -Smelly pillows. -When was asked if we can move/upgrade to Moon Palace The Grand (more expensive) as we are willing to pay more, but the employee of Moon Palace’s Public Relation office told us that there is no room available at the Grand. However, when I met a sale representative of Moon Palace The Grand later on that day, he told us that there are rooms available at the Grand. They can move us from Sunrise to the Grand anytime, and we can stay at the Grand for a week free, if we sign up for a VIP/Diamond membership ($55,000 USD to become a VIP member and about $70,000 USD to become a Diamond member).
Vacation Offers
-
Receive up to $500 USD in resort credits with a minimum 4-night stay at select all-inclusive Palace Resorts in Mexico and Jamaica.
Cozumel, Riviera Maya, Cancun, Ocho Rios - Runaway Bay, Montego Bay
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