TripAdvisor Traveler Rating

We all very much enjoyed staying at the Barcelo Tropical resort and said we would 100% come again and will definitely be recommending to family and friends. Everything about the resort from staff, food, ea...sy access to the pool and beach to the fitness center and spa we loved!! 10/10

## Disappointing Premium Experience - Multiple Serious Issues Our stay at this property fell far short of expectations, with problems beginning immediately upon arrival. Despite the hotel being aware tha...t our wedding group (60 people) would be arriving simultaneously on two buses, they staffed only two employees at reception. This resulted in families with hungry children waiting in line for over an hour. To make matters worse, we were all required to complete tedious paperwork containing information that had already been provided to Transat. For a supposedly premium experience, this level of disorganization was unacceptable. The poor experience continued when the bathroom sink in our room literally fell and shattered during normal use. Despite reporting this as a "plumbing emergency," maintenance took over an hour to respond. Most concerning was the noticeable difference in service quality depending on whether guests were perceived as English-speaking tourists or Latin American. This type of discriminatory treatment is completely unacceptable in the hospitality industry. Finally, the food quality was mediocre at best. For a hotel marketing itself as a premium destination, the culinary offerings were disappointingly basic. I cannot recommend this property to travelers expecting professional service, proper maintenance, consistent treatment of all guests, or quality dining options. There are far better options available at this price point.

Pros: Lots of activities Amazing Pools Great Beach Friendly staff Cons: Buffet and restaurant food can be hit or miss. Either too oily or lacking any flavour. Spotty Wifi but good overall ...

Flew in from Philadelphia no problems getting thru customs super fast . Has private transportation down the coast. It's about a hour drive or 4 beers lol. Tip the driver 20.00 ,it ok to ask the driver to ...stop. Check in was easy once we got our bracelets we went right over and reserved our dinner. Luggage will be left out front in lobby and sent to your room. Bring a bathing suit to switch into after you get the bracelet. Thay have changing rooms in the lobby, then the fun begins. Bring a yeti mug any size and bartenders and waiting staff will fill it i tip a buck a drink and after 4 or 5 its ok to forget lol. Be prepared to walk the place is big but beautiful day or night. Bring water shoes and snorkeling gear Room 1749 was kept clean ever day I tip 5.00 every day or so The refrigerator was kept full leaving a note for more or less stuff. Lounge chair easy fix lol My wife and I get out to the beach side ,find a spot of ground or palm tree ,the go to the pool side and grab two empty loungers and drag the back to your spot. Then walk back and forth. The further down you go the more there is . Food is good some being great and some not so great it's all inclusive if you don't like you can always throw it away. Breakfast is my favorite there. Shout out to Jose and staff for always remembering my Mexican Coffee it's a must try Men have ti wear paints to the restaurants . We would eat then go back and change into shorts It's cool to get all gussy up and looking good, makes great memories. Tipping is optional I like too Thay all work very hard Bring alot of 1 s or change over to pesos. Every drink or so a buck per drink Dinners 15 to 20 Buffet and grills 3 to 5 bucks House keeping 3 to 5 bucks a day Big Shout out to Raul ,Daniel Martina For having a great time that night watching my Philles. Fyi This trip was planed because our place in Longboat Key Florida was not ready because of storm damage Don't if I ever go back ,but if do I'm going back to Barcelo.

My favorite place!! The food was delicious every place we went! Carlos at the tropical breakfast buffet was always ready to seat us and works very hard to please! Navidad and her coworker at Capri also wen...t above and beyond to make sure we were happy with our food! The landscapers had to work extra hard with the seaweed in the ocean to keep the grounds looking beautiful-we appreciate each one of them!