TripAdvisor Traveler Rating

This is the 3rd trip to this hotel and the staff just keeps getting more helpful and friendly. Ariz, our butler, always had a bright smile and took care of all our requests (even on her day off)! When we went for lunch at the Privilege restaurant after a long travel day, we were greeted by Moses and Alexis, who remembered us from our previous visit! Through our week stay, they made us special drinks, dinners and desserts! The Privilege Beach team is exceptional. Geraldo made sure we had chairs and fresh towels in our favorite spot each day while Guillermo kept our drinks fresh. He made them exactly how we requested them and was genuinely happy to do it! The beach is coming back after a rough hurricane season and water shoes are helpful to get through the rocky area just after entering the water. After a few feet in it’s clear and a beautiful white sand bottom. The rooms are clean, spacious and the beds are comfy. The hotel grounds and pools are very well maintained. We ate at nearly all the restaurants and had delicious food at all of them! My favorite was the stuffed chicken breast at the privilege restaurant.

We traveled from Edmonton to Ocean Riviera Paradise on the recommendation from Shaila @ Paull Travel. We used a private transfer from the Airport as we were traveling with small children and highly recommend it as it avoids having to stop at all the resorts along the way. -Check in was fast & was complete in 15 minutes. -Room - stayed in the Eden Jacuzzi suite bottom level, loved it!! Never used the jacuzzi but didn't matter we sat out there almost every night enjoying the peace & quiet looking at Palm trees. Kids slept in the fold out bed and was fine, had a King size and was very comfortable, small little fridge that was stocked daily. Drinks - was very good, had very good drinks at the Daisy for the kids and every other Pool bar. Beer was mostly draught beer (Dos Equis). Hint go to the bowling alley and they will give you canned beer(Superior brand) in a glass or keep the can. Overall no complaints here Food - Far Better than expected, we hit them all, be sure to Book the Italian & Japanese & Steakhouse for evening dinner as they were all fantastic!! Buffet was full of options for breakfast lunch & dinner and has something for everyone in our family. I wish I has written down all the names that served us (too many to mention) but service was outstanding 90% of the time. We loved going for lunch at the Beach restaurant with beautiful views of the ocean and the freshly made Pizza right down to the dough was a favorite of ours. Pools - Spent most of our time at the Daisy, very well laid out for small kids at the water park but our 7 & 8 year old's jumped from the playground to the water park and the Daisy pool getting their favorite drinks at the pool bar. Eden was good for our family as well attended a foam party that was family friendly and they had a blast. Busy pool lots of music and high energy. Beach Pool was beautiful with unreal views, no pool bar but had a Smoothie Tiki bar & Liquor bar right beside it. Didn't go the Elbeso or Privledge. Kids Club - Staff were incredibly accommodating- only dropped the kids off once in a week but were very well looked after and made their own burgers. Attended a movie night outside the Kids club at night with Popcorn and drinks - very well done. Everyone I spoke to about this was very impressed with the staff. Book this place with your family, you will not regret it!!! Family from Edmonton

So currently at the resort I had to write this, if you are looking for any peace and quiet DO NOT come here, Every pool has loud music starting from 8.30am food quality average however the chefs do make it tasty Beach is fine sunbeds need refreshing, However room absolutely fine

We went as a group of 100+ for a wedding. This is a place that may have been a 5* facility long ago, but a poorly run operation. Barring a handful of wonderful staff, which I feel guilty for lumping in this review, I wouldn't return. Check in was ok and they offered me the Privilege package which was great, but having to wait for a designated rep and the bellboy to take me to my room wasn't a fantastic start. The grounds are well kept and rooms are adequate, but the mini bar was empty on arrival and even when I had asked the "butler" service for extra coffee and water, it wasn't done. It's obviously the same person handling multiple guests, but defeats the purpose. The selection of beverages, even for premium package, at the main bar is quite subpar. I was told that premium liquor at the buffet was extra. The food quality was inconsistent but I have to say Rolando at the Italian restaurant was an amazing host. One morning I walked into the Blue Moon restaurant to sit down with my friends, and say hello as they had just checked in and I also wanted to make changes to my reservation for the same evening, but was asked to leave because I had a privilege bracelet on. Apparently the restaurant is reserved only for the adults only built. I don't understand why you can't opt in for the premium package but stay in the Adults only section - which is what I originally wanted, but apparently if you opt in for privilege you have to be in the same building. It's just nonsense. Overall many inconsistencies here. If this is within your budget, you'll have a great time, but don't think you're getting 5* service and to manage expectation, every experience will be a roll of a dice so be prepared. There's probably more to say, but likely not worth going into the details.

Joaquin is the best server at the lobby bar. 5 stars!!! Enjoy the lobby and piano bar and Nijael. All around great experience. Resort is fantastic. Great time at the Eden pool, staff and entertainment every day was great! Bar tender’s were great!