Overview
The all-inclusive Occidental at Xcaret Destination is located in the heart of Riviera Maya. This resort offers 765 rooms and suites, and features up to 11 restaurants, 11 bars, seven swimming pools, a private cove, spa, Kids Club, mini-golf and more. Royal Level accommodations offer private check-in and check-out, exclusive à-la-carte restaurant and pool area, and more; while the Unlimited Xcaret Xperience provides unlimited access to Xcaret Park during your stay.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
11 a.m.
Rooms
765
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Concierge Level inclusions:
- Upgraded amenities in room
- Bathrobe and slippers
- Fruit plate and bottle of champagne in room upon check in.
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- No more than 3 guests in the room
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Balcony
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• Welcome Cocktail.
• In-room robes & slippers during the entire stay.
• Bottle of mezcal and fruit plate in the room
• Complementary mini - bar (daily refill)
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• And more, full details provided at check in.
Amenities
Beach
Pool
Lounge
Lobby
Front desk
Royal pool area
Main pool
Second pool
Swim-up bar
Lobby bar
Royal service restaraunt
Gym
Kids club
Wedding
Mayan Welcome
La Hacienda
D'Oriental
Los Olivos
Pool bar
El Pescador
Tennis court
Location
Reviews
TripAdvisor Traveler Rating
A great experience with one minor letdown
Dreamer14758262359 (Newark-on-Trent, United Kingdom) on Nov 10, 2024
On the whole myself and my husband loved it here, and I’m struggling to see how some of the previous reviews align to the experience we had. The good: - From the off the staff was incredibly helpful and everyone was constantly saying hi. - We were in a deluxe room and from the reviews I was dreading it, wishing we had opted for Royal Level instead. Honestly the standard room type was very pleasant with aircon that was almost too cold, a good size and a really good feel. The bathroom could have done with some TLC but was still clean. We were building 18. - Food was also on the whole good. Buffet always had a really good selection (though some breakfast items definitely felt like leftovers from the night before) and I’ve read loads of horror stories on here about booking the a la carte. We had no issues reserving spaces and could rock up any time of the day and get what we wanted, plus they let us book days ahead too. - Busyness - a general point but everywhere did feel very quiet so I don’t know if that’s because we went in quiet season or it was just the hotel. The shows looked to only be about half full, we didn’t queue anywhere except brief waits at the bars, and no issues with getting loungers or anything. - The pool and cove selection was great and we would often spend the day hopping between them. Didn’t spend too much time in the family pool, the cove is brilliant for the wildlife and just generally hanging out in, the pool bar pool is the most lovely but also outside of when activities were on would go quite quiet, and the adult only pool is a much more chilled and nice place to be, it’s also the best reliable spot we found for seeing wildlife. The bad: - On the subject of animals, the one slight downside is that with them roaming so freely there were times that we would see faeces around the pools or in one case in it (dropped from an iguana in an overhanging tree). Completely appreciate that this comes with the territory of the animals and there is only so much the hotel can do to combat it. - As others have said the concierge approach is questionable and we ended up getting the sales pitch on the Occidental vacation club as others have flagged. The concierges at the building entrances are only too happy to say hello but it did start to feel like they were on the prowl ready to sell you park tickets or get communion on vacation club referrals. The guy who signed us up for the pitch openly admitted to us that he was in marketing once he’s got a deposit out of us and made us sign. In the end we decided we weren’t that bothered about the deposit and chose not to go to the full ‘tour’ the next morning but it also meant we spent the rest of our trip doing everything we could to avoid speaking to the concierges for any length of time. Did it ruin it? No. Did it taint part of the experience? Yes.
Amazing staff!
Joshua D on Nov 08, 2024
The entire staff at Occidental are committed to ensuring you feel like an honored guest in this tropical paradise. Our regular server, Samuel, at the Royal restaurant always went above and beyond for us each time we came in. Whether it be the diligent landscapers, the attentive concierge, or the vibrant Zumba instructors and nightly entertainment hosts, everyone did their absolute best to ensure you enjoy your stay. This resort is heavily geared towards families. Check out the La Hacienda restaurant (this was our favorite of the restaurants). Make sure to check out Xcaret park and the adult only salt water pool as well!
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