Overview
Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Cozumel Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- Turndown service
- TV
- Flat iron
- Chi bath amenities
Amenities
Pool Aerial
Pool
Swim Up Bar
Spa
Fitness Centre
Kids Club
Luna Lounge
Terrazza
MO-MO-NO-HA-NA
Location
Reviews
TripAdvisor Traveler Rating
The good. The bad. The ugly
Jerry T (Springfield, Missouri) on Nov 15, 2024
The good. The staff are genuinely happy to help and are always checking on you. We only ate at two restaurants The Italian an Asian. Both well done and very well staffed. If you also look for convienance. Right next to downtown and the ferry. The property itself very well maintained We stayed in an ocean front walk out. First time in the area. Best choice we ever made having stayed in other rooms there. You walk out to the loungers. Overlooking the beach. Got your room right behind you. If we ever come back that’s where we will stay The bad For us the size of pool. So we stayed away from it for the next reason The ugly Over crowded pool. And most all chairs poolside are reserved the night before for their members. And most of those not being used during the day. Wasted space. Music at the pool was also geared to the clientele that had the largest groups. Two days all hip hop. As soon as someone requested a different genre it did not go over well with the crowd. And finally, how many time can you ask someone to attend a time share meeting and be told no when you arrive only to get it again while you are waiting for transportation back to airport. All in all we enjoyed the trip but as we are looking to travel to other places this will most likely be our last time there. No matter what other reviews say there is truth in them all. You just have to figure out what you are looking for and if it’s how you are treated by the staff. You cannot go wrong here
The amazing staff makes this place the best!!
Tammy M on Nov 12, 2024
Our favorite palace resort most definitely because of the staff there. They are the nicest and always go out of their way for you. They always recognize us from previous visits and that’s what makes it so nice. Almost feels like coming home. Our favorites are Daniel - the head maitre deli is amazing!! Sylvia at the pool we LOVE!! Elvia, David, Manuela, Jaime, Roberto and others at food service, Letitia at the Lobby - always has my favorite drink ready when she sees me. Diana for a great haircut, Alan in the coffee shop. Jose Luis at Lahna, Roberto at the wine tasting. So many we have come to love! Will continue coming back here!!
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
