Overview
Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- Turndown service
- TV
- Flat iron
- Chi bath amenities
Amenities
Pool Aerial
Pool
Swim Up Bar
Spa
Fitness Centre
Kids Club
Luna Lounge
Terrazza
MO-MO-NO-HA-NA
Location
Reviews
TripAdvisor Traveler Rating
Exceptional Service
918yvetten on Jul 05, 2024
Our original plans were to stay at Cozumel Palace but our stay changed when Hurricane Beryl was forecasted to hit the Yucatán Peninsula. Once we arrived at Playacar, the entire staff made our stay welcoming. They were all so nice and helped us with all our needs. They did a fantastic job with juggling the issues related to the hurricane and kept the hotel guests informed with all weather related issues. Definitely worth the stay!
Staff and food outstanding. The building was no Palace
avandangelika (Canton, MA) on Jul 04, 2024
I will start with the positive. The staff was the friendliest, most helpful of all the Palace resorts we've stayed at. In the restaurants Rigoberto and Antonio (sommelier) gave us a great wine tasting class, and Antonio the head waiter came by pretty much every night no matter which restaurant we were in to make sure we were happy. In fact every server we dealt with couldn't have been more friendly. Even the omelette maker, whose name I don't remember, gave fast and tasty omelettes with a smile and no special request was too much for her. And the food was fantastic in all the restaurants. At the pool the entertainment staff, Rodrigo,Ana, Gerson, Erik, Daniel, did a great job of getting people involved - whether playing volleyball, daily "challenges", stretching and even a mixology class. They also gave us a fairly short bike tour of phase 1 playacar which we really enjoyed. In the Spa, Paulina gave me the best massage I've ever had, applying just the right amount of pressure and working more on tighter areas. Also Hector and Arturo were very attentive during my hydrotherapy sessions. The rooms were very clean and well maintained and someone came by daily to make sure the bar was stocked and we had enough towels. Now the negative..we were there during a span where it rained very hard pretty much every day we were there, and the building leaked all over the place - there were buckets collecting water in bathrooms, in the gym, in the restaurants. Other than in the restaurants, the rest of the resort is open to the elements - including the lobby bar. As a result, all the corridors were extremely wet with "Careful, slippery floor" signs every few feet. At a resort in this price range, you shouldn't be risking harm just walking to your room. In fact one of our group slipped on their way to their room and was injured so badly they needed a wheelchair to get around. That the lobby bar was open to the elements meant there was no place to gather that was not hot and humid. It was heartbreaking at the end of our stay when staff members would give us a hug, say goodbye and we'll see you when you come back while we knew we never would.
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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