TripAdvisor Traveler Rating

Possibly the best hotel stay ever and I’ve traveled a lot. Staff are polite caring friendly helpful and get things done in a timely manner. Beds and pillows are great in nice clean spacious rooms. The pool is clean heated and has a good atmosphere especially. Restaurants and supermarket are only a few steps away as is public transport. No problems or issues in our 7 day stay. 10/10

We stayed here as a family of 4 for 4 nights in August. Location is great and the premier rooms are spacious, modern and clean. Location is great, just off Union Square. We had an issue during our stay which was resolved instantly, the issue is not worth mentioning as the front desk were more than accommodating - customer service was excellent therefore I highly recommend this hotel. Pool was great, my children enjoyed it very much.

Great,safe neighborhood with lots of restaurants and close to public transportation. Clean large rooms with very friendly staff. Able to check our luggage before check in and after check out so we could sight see without dragging our bags around with us.

Just returned from a lovely stopover stay. The staff were really helpful and friendly, after a long flight we were able to check in early which was really appreciated. The bed was really large and comfortable, good sized bathroom with bath and over bath shower We made use of the lovely pool which got the sun for most of the day. The location was great, very central to union square, lots of lovely eateries nearby and very close to Powell street bart . Thanks, we had a great time.

If coming by car consider staying somewhere else or check carefully the rules that apply and the cost! Nearly got my rental car towed away at check in. No information was given as to how to access the garage directly but instead I was told when I rang reception we could stop right outside the hotel even though this was illegal! My wife had to move the rental car even though she was not insured to drive it. The garage cost came to 212 USD for three nights. It is valet parking only. Parking entrance is on O’farrell street. This info would have been good to have before arriving. When we arrived with all our luggage it was quite a hassle to get it all from the garage to the lobby. We were offered help and if you are not fit or willing to use the wheelchair elevator accept the help! The rooms we stayed in very quite noisy due to shallow walls and old windows, but ventilation was better than many other hotels we visited in the US. Very clean hotel, rooms and very service minded staff. No breakfast available in hotel. The homeless and drug addict situation around the center of San Francisco is a mess and this hotel is close to one of the worst streets (Ellis street).