TripAdvisor Traveler Rating

Fernando at the lobby bar makes 5 star mojitos We were told there weren’t ingredients for certain drinks Some bartenders take the extra care to craft cocktails that are still delicious Fernando did a grea...t job Thanks Fernando for going the extra mile

Overall, the experience can be 50/50 between great and so-so. Been travelling to Cuba for over 16 years so basically I know the drill and what to expect, but had never been to a all-inclusive resort in Cub...a. Overall, the accommodations are nice, comfortable and clean. I know food in Cuba can be complicated, but this is a major part where this place needs to improve. Buffet has lots of food overall but I found it quite hard to find something I liked, not that I'm picky but the presentation, and the taste is overall bland. I ended up just having fruit for breakfast, since even the bread is kinda weird here. The "gourmet" restaurants are ok, but nothing special, sometimes serving the same food as in the buffet, just served in a more "fancy" place. Snacks between buffet hours are scarce! People here are also a flip of a coin regarding their overall attitude, either you meet someone suuuper nice or you get a stone-faced no-sense of humor staff member. One issue I encountered, I am a huge fan of Cuban rum, and was pleased to see the bar had some premium rums to sip at the bar, but to my surprise, ALL THE PREMIUM RUM BRANDS WERE GARBAGE, not the real thing, they all tasted the same, THEY WERE CLEARLY REFILLED BOTTLES with some lower quality rum. Believe me, I know my rum and I was served garbage! I WOULD NOT RETURN to this place, especially because of the food.

Having just returned from a week all inclusive at the resort, please be advised this is more like a four star hotel by European standards. The food is ok but if you love food and like it hot, you might b...e disappointed. It’s very much the same thing every day and lots of queuing if you want anything freshly cooked and hot. The beds were comfortable but we struggled with the sheets and the cleanliness of the bedding, and complained several times of stains on sheets, asking for them to be changed. Showers are not powerful and the toiletries supplied aren’t the best so would advise bringing your own. Toilet facilities inside the hotel were ok but lots of out of order cubicles. Outside the hotel, toilets are horrific so cherish the ones in the hotel and make sure you carry a toilet roll as it’s it’s like diamonds over there! Haha! Overall it was a good hotel and the staff are mostly helpful and friendly. The entertainment staff were great fun and different to the standard programmes you would expect. And the beach is beautiful so you won’t be disappointed there!!

This is an amazing hotel. I was hesitant about coming to Cuba, but from the moment I walked into this hotel I knew it was the right decision! So beautiful, peaceful and quiet! There is a show every night a...nd the talent is spectacular! The service is phenomenal! Such an awesome place! So glad I chose Iberostar Selection! It is simply the best!

I absolutely love this resort! I have visited seven times.The moment I step off the bus, I feel like I am returning home. The staff are amazing, the rooms are spacious and clean, the food delicious and no... shortages, entertainment first class and the beach is clean and amazing. I feel safe and well taken care of there. No where else I have been have I been better taken care of. If you have never stayed there you are missing a vacation in paradise. So happy to be returning!!