TripAdvisor Traveler Rating

We stayed two relaxing nights at the Laurel Point Inn. The Sunset Suite was large with a comfy sofa as well as a king size bed. The view was amazing… watching the Coho Ferry and Clipper go by daily as well as the water taxis. Our room was very clean and the air conditioning worked great. We had dinner at Aura restaurant - great food. One morning we had room service breakfast which was also very good. I highly recommend this inn. We plan to return to Victoria and will definitely stay here again! Thank you!!

We visited this Inn last month. Very nicely laid out hotel in excellent position overlooking Victoria Harbour. However, we were extremely disappointed with the Hotel’s attitude. In accordance with our booking, we were supposed to get upgraded to an Erickson Wing room. This was booked through a 3rd party company as part of our 'holiday of a lifetime' package. However, we spent 20 minutes initially checking in, to be informed that we could not get upgraded. We subsequently went to our room (not in Erickson Wing) and went through our paperwork confirming the upgrade and went back to Reception. The receptionist made phone calls and even asked that we email her our reservation details, which we duly did. After 40 minutes of dispute, we were told that we could be upgraded if we paid the upgrade fee (again!!) and try to recoup the money from our booking company. At this point, after squandering an hour of what little time we had in Victoria, we gave up! Whilst we were frustrated that we had to waste an hour of our precious Victoria time in conflict with the hotel about the upgrade, we were especially angry with the hotel’s approach to the situation. At no point were we offered anything in recompense and my wife was made to feel as though she was being a nuisance. This is entirely unacceptable and absolutely not what we would expect from a decent, customer-focused hotel. This is the opposite of customer-focused and, indeed, is very short-sighted given all the effort/cost expended by the reception staff (labour/phone calls) and the fact I was intending to have our evening meal there as well as breakfast the following morning. As you can imagine, after the attitude displayed by the hotel towards international customers, on principle, I refused to eat there at all. This being the case, far from saving money, this fiasco has actually cost the hotel business money - hence the short-sighted remark as above. It would have cost the hotel virtually nothing to give us the upgrade and any honourable, customer-focused hotel would have provided the upgrade as a goodwill gesture in an effort to maintain reputation; this would also have offset the minimal cost to the hotel by gaining further custom in the restaurant as above. However, by taking this penny-pinching approach, reputation does not appear to be a priority for the Inn at Laurel Point, which should be of significant concern to any potential future customers.

First the good things - the location by the harbour is impressive and the bathroom was amazing. Nice small bakery/coffee shop on site. We booked this trip to Canada 12 months in advance as a special 40th wedding anniversary celebration and we were looking forward to our Erikson Wing Studio King and enjoying a drink on the room balcony overlooking what the website describes " all offering phenomenal harbour views" Extremely disappointed that the reality was very different. We looked out opposite a house, over the flat roof of the entrance with a distant partial view of the harbour on the left. I tried to get the room changed but reception couldn't help as the hotel was full and they seem to be giving priority to the conference which had just started. At checkout I asked to speak to the Manager (Nelida) who was very defensive and said a waterfront room was never guaranteed- this is despite the room category explicitly saying "waterview". I showed her the pictures and she agreed it wasn't a proper view. Only when I said I would be feeding back to the travel company did she offer to refund my hotel parking for 3 nights totalling $78. Poor compensation for a misrepresented room! The Manager said she had made a note to give us a good room next time - too late I'm afraid! Service was mixed. Balcony room door had a gale blowing under it (a known problem apparently). Fitness room closed for refurbishment but no sign of any work taking place. It's such a shame because this hotel good be great with this location but needs a bit more care and attention.

Check in staff attempted to sell us an upgrade to a room in the newer wing which we declined. Our room was spacious & air conditioning was welcome. The issue we had was that the room- 330 was so noisy we couldn’t sleep. Room seemed to be located in middle of air conditioning units and generators. Check in staff should have made us aware of noise issue. This room should be sold at a reduced rate and guests made aware before purchasing

The hotel was a short walk to the harbour and pedestrianised restaurant area. The porter gave us a map of the city.Parking was underground. Our room, on the ground floor, was a good size with a small balcony overlooking the harbour. We watched the flying boats take off and land. The hotel and the room was clean and modern.The restaurant had some staff issues.