Overview
The Verandah Antigua is a luxury style resort is situated on 30 spectacular waterfront acres, hidden away on the untouched north-east coast of Antigua. It lies adjacent to a designated National Park and incorporates a powered soft white sand beach and crystal clear bay perfect for swimming. The historical Devils Bridge is only a brief walk away whilst uninhabited nature sanctuaries of Green Island and Bird Island are only a boat ride away.
Guests must be at 16+ years
Resort fees include
- Wi-Fi
Other fees include
- Antigua Tourism Guest Levy (effective for travel from October 1, 2021).
- This fee is per GUEST per night (6 years and up)
Check in
3 p.m.
Check out
12 p.m.
Rooms
186
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Microwave
- Seating area
- Bathroom with tub/shower
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge (not stocked)
- 1 king bed, or 2 queen beds
- Partial ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Microwave
- Patio
- Seating area
- Bathroom with tub/shower
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge (not stocked)
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Microwave
- Seating area
- Bathroom with tub/shower
- Renovated in: 2021
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge (not stocked)
- 1 king bed
- Bay view
- No more than 2 guests in the room
- 1 king bed
- Bay view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Microwave
- Seating area
- Renovated in: 2021
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge (not stocked)
- 1 king bed, and 2 queen beds
- Bay view
- No more than 5 guests in the room
- 1 king bed, and 2 queen beds
- Bay view
- Minimum 1 adult, maximum 5 adults
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Dining room
- Fully equipped kitchen
- Living room
- Microwave
- 2 Bathrooms
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge (not stocked)
Amenities
Beach
Beach
Pool
Coffee Shop
Beach Grill and Bar
Mini Golf
Fitness centre
Spa
Watersports
Location
Reviews
TripAdvisor Traveler Rating
Good from far, far from good!
Neil N (Maidstone, United Kingdom) on Nov 15, 2024
Sorry Verandah but you are not a 4* resort. The enhanced cleaning fee is an insult especially when rooms are cleaned every other day and many communal areas are neglected. Accomodation Rooms (despite being refurbished - a lick of paint and perhaps new floor tiles) are basic with very dated furniture. Bathrooms may have been re-tiled but with poor quality materials. Our verandah/outdoor furniture was very 90s at best!! Cleaning (enhanced pah!) At the end of one day, a member of staff at Beach Grill asked a fellow patron and I to go into the pool and collect the glasses for her. Perhaps this is the enhanced cleaning?? Frequently, tables in the main bar were left dirty and I often cleaned these myself. The main pool was left in such a state on a daily basis. Empty glasses/rubbish/half eaten pizza left for all to admire. Granted some of this is guests but there are no bins in the pool area. Guests also left dirty towels strewn around this area! (There are bins for used towels). We noticed used towels on a chair one evening and they were still there the following afternoon! Why not employ pool/beach boys (or girls) to clean up sporadically? That is the level of service I would expect at a 4* at the very least. One lunchtime at Beach Grill; half empty plates were left for such a time that birds were pecking away at bones etc. These plates were left here for at least 15 mins. Why not have staff on a clearing/serving rotation? It’s not rocket science! If this was a brand new resort, I could possibly understand the inexperience of running a new team but this is an established hotel albeit with a new direction. One pays $24 per day for this “privilege”!! I dread to think what standard cleaning entails. General The resort is clearly under-resourced in terms in staff and supplies. Beer (brewed on site) ran out on numerous occasions. Sparkling wine ran out a lot, as did the Jarras rose. Scrambled egg ran out at 08.20 (breakfast service finishes at 10.30) Breakfast buffet is quite basic food including that 4* hotel staple of Fruit Loops. One morning, we waited at the egg station for 25 minutes for an omelette. The egg chef works so hard but why not get an additional chef and hot plate going for the busy periods, (we did see two chefs working this station on the Asian buffet evening). One evening, our reservation was not available until 30 mins after the pre-booked time; service was ridiculously slow also. Staff do not appear to be able to cope with busy dining areas and this was clearly demonstrated on this night. Food A la carte dinner menus at both Sails and Tales and Portofino were good and offered decent options - we did not have bad meals whilst dining in the evening at the above two restaurants. However, one during one lunchtime at Beach Grill, jerk chicken was sent back as it was still bloody!! During another lunchtime at Sails & Tales, Chipotle chicken burger and sweet potato fries were sent back as they were cold, they were duly heated up/refried and served but the attitude certainly was not apologetic. Service Lovers Beach bar staff were quite abrupt. When drinks were unavailable (frequently); no smile, no apology just “we don’t have it” or a straight “no”. It’s early in the season and it’s going to get busier and staff will get tired and cranky after a few more months of hot days! Beware future patrons! Check-in was farcical. The receptionist Sharrie forgot to give me my key. Upon entering the room, I realised a contraption was required for the safe, (again forgotten by the receptionist). No apologies, yet again. As this was the first interaction, this was terrible and we did not feel particularly well received. Subsequent calls to reception were answered with no warmth and often one word “moody” responses were given. During our stay, we did encounter a few standout staff members; Romaine, Theodore, Kertie, Andre, Natasha, Nicole P, Kiara and Michelle G. The majority of the staff appear to have better things to do, or at least it seemed that way. Sometimes, I felt that I was asking them to donate their right kidney instead of a drink!! Pineapple Beach over the road is currently experiencing renovations (which includes new furniture, fixtures and fittings - an actual refurbishment). We went to the beach there on a number of occasions as Long Bay is really beautiful. Staff were offering cocktails on the beach, cleaning up, collecting glasses and generally had a much better attitude and demeanour towards patrons. What a novelty! Buck up your ideas Verandah. You are not a cheap resort. You may have re-invented yourself as an adults only resort so why not start acting like an adult. You have great potential - don’t waste it!
A relaxing break in a well laid out hotel, with a number of flaws in the way it is run unfortunately
Rob B (Peterborough, United Kingdom) on Nov 12, 2024
Having stayed at the resort 8 years ago we were keen to see the changes after the recent updates and becoming an “adult only” hotel for a short winter sun break The one thing I personally love about the hotel is the layout, it’s very spacious and at no time do you feel like you are on top of each other. Rooms are fairly basic but more than adequate for a week away. Lovely view over the sea to wake up to each day. The addition of the coffee shop, pizza takeaway and Wavy Wicket pub are great, I’m not great at remembering names but the ladies in the coffee shop (in the late afternoon/evening) and the lady at the Pizza Hut were really friendly. We preferred the beach each day, nicely spaced out, no issue with sunbeds. The pool was a bit too loud for us personally with the music etc, but some prefer that so it’s not necessarily a criticism, just personal choice. Overall the food is good in each of the restaurants, with a definite level of quality in Nicole’s should you choose to pay the extra supplement. However the overall theme of the hotel is one of being very understaffed and therefore the restaurants can be disorganised . In Nicole’s one of our courses was totally forgotten about and any vegetable were missed off our main course. At breakfast they regularly ran out of dishes, some of the food options took an age to be replaced when empty and the queue for omelettes would be a good 10 mins (and that is not a criticism of the one lady at the egg station at all as she couldn’t be faulted) I also don’t understand why in an all inclusive resort there are no drinks in your room fridge, even just a couple of cans of coke/sprite etc not necessarily alcohol, and why do you only get 4 small bottles of water to last 2 days, assuming house keeping replace them at all, which isn’t a guarantee? Not going to moan about the $24 surcharge per night as we knew in advance, but if you are going to charge that at least make guests feel like that it is going towards something, cleaning rooms and replacing water every other day and a lack of staff in all restaurants Isn’t a 5* hotel Despite the moans however I would go back as I like the hotel overall, there’s just a frustration that it could be so much better than the way it is currently run if penny pinching wasn’t the main priority
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