TripAdvisor Traveler Rating

My wife and I love the Hyatt Regency - we have gone 21 vacations there. The staff has always been accommodating and wonderful. Rooms are kept clean and well taken care of by maid service twice a day. Our concern: many palapas have been removed, although not all of them. Will the rest of them be removed at some point??? To be honest, the umbrellas do not provide early enough shade - this is a concern for those of us who cannot be in the sun for hours, even with lotion on - we use spf 50. Can you reassure us there will still be front palapas in February 2025 and also in December 2025?? Thank you for your concer.

overall experience was awesome. excellent service. plenty of towels and water and everything. Casino fun. Polynesian style lobby. Music at night. Comfortable beds and room. So much to do. In the middle of night life area which is so fun. plenty of shopping and restaurants. The beach was glorious.

Overall was an exceptional experience. New ownership is making changes on a daily basis to improve the modernization and appearance of the hotel. The front desk was accommodating. Going back next year. Will be our10th time. Extending to 2 weeks.

Beautiful hotel, beach , pool, service. Palapa is always a problem reserving, not getting what you ordered. Room assignments at check in are usually and issue. After 8 years going at this time of year, we love the hotel and rooms, but those 2 issues remain a constant

So many positives. I am a globalist so received club benefits. We hate a significant number of meals there. Quality was good. We loved the adult pool. Cabanas seemed over rated for the price. Beautiful. Arrive by 7 to sign up for pool side loungers. Casino was decent. My bill was incorrect and it took an extraordinary amount of visits to front desk to get it fixed. Read that this is common. Wait service was fantastic. Food at ruins was mediocre. Eat offsite. Local food is high quality.