TripAdvisor Traveler Rating

Love big bed very clean. staff friendly and helpful. The Reef food excellent, staff Lovely and helpful. Lovely beach and pools. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx...xxxxxxxxxxxxxxxxxx

We were greeted with a warm welcome, and it didn't stop there. Friendly staff thought out, helpful and kind in this little gem. Spotlessly clean, and the room was excellent. If you like going to sleep to t...he sound of the waves, then this is the place for you, you won't find anywhere closer to the beach. The food was excellent, lovely menu and tasty, served by very attentive staff. Would we go again, absolutely, and a again, and a again.

We arrived at Butterfly Beach in time for dinner, the welcome from the guy on reception was frosty. There was 30 minutes of dinner time left and he said he would try to get us in. We were offered left over... burnt and dry barbecue chicken and fish, no starter or dessert. Things didn’t get better. For our 5 day stay we found the staff to be more interested in standing together and chatting with each other than tending to guests. I don’t remember one member of staff asking how my meal was or cracking a smile.They were never proactive, and when asked for something were slow to respond. I gave up asking for coffee at breakfast and just helped myself. The restaurant was like a staff canteen and the quality of the food was poor. The decor throughout is tired and overdue a refurb. At checkout we were not asked how our stay was and I didn’t feel the receptionist even cared. I would not recommend this hotel and certainly wouldn’t stay again.

Stayed at the butterfly beach hotel with my family it was my second visit to this hotel and we weren’t disappointed the staff are brilliant in all departments rooms are well kept it’s a family run hotel an...d you can tell we spoke the owners at the Monday rum punch party they are lovely people I would recommend this hotel to anyone food in the restaurant was great also bar was good happy hour keep doing what doing because it works thank you for a great holiday

We had no problem except when we went to the Reef. My husband prefers diet coke and the reef doesn't serve diet coke, only coke zero, so he bought some bottles at the market. He and a friend went to the R...eef and ordered two drinks, but was told they couldn't have their diet cokes in their possession while sitting their. That upset them and they canceled their drink and left. Maybe you should adjust that rule? Some of the servers at the Reef could be more friendly. Other than that, it's a great secluded place. Very clean and beautiful views.