Overview
As part of the award winning Elegant Hotels Group in Barbados, the newly redesigned all-inclusive Waves Hotel and Spa is located on a stretch of white pristine beach on the Platinum West Coast of the island. The oceanfront hotel offers a unique holiday where the all-inclusive experience goes beyond premium accommodation and versatile dining. The focus on mind & wellness, freshly prepared dishes, cultural, artistic and local activities provides an opportunity for guests to unwind and reconnect.
This eco-chic wellness hotel, nestled on a beachside cliff, caters to those seeking a mind and body holiday: whether guests are looking for a serene adult-only escape in the dedicated adult spa side of the property or a high-energy communal oceanfront lounge setting, the 70 room eco-chic hotel offers an authentic Barbados experience to all ages. The hotel is located just 30 minutes from Grantley Adams International Airport and 15 minutes from Bridgetown, the capital of Barbados.
Complimentary spa treatment
Each Adult receives two complimentary Spa Treatments for stays of 5 nights or longer.
Enjoy access to Crystal Cove. Water Taxi service is complimentary and operates daily weather permitting. Please see hotel concierge for more details
Other fees include
- Barbados Government Room Rate Levy
Check in
3 p.m.
Check out
12 p.m.
Rooms
70
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome drink on arrival
- Al-inclusive meal plan excluding champagne and fine wines
- Complimentary Wi-Fi in guestrooms and public areas throughout the resort
- Complimentary use of fitness center
- Complimentary motorized watersports except for jet-ski
- Complimentary non-motorized water sports
- Complimentary water taxi transportation between west coast Contracted Hotels' properties (Daytime Service only-weather permitting - excluding Turtle Beach)
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 single beds, and 1 sofa bed
- Resort view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 single beds, and 1 sofa bed
- Resort view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Coffee maker
- Mini fridge
- Smoke-free
- Upgraded amenities
- 1 complimentary spa treatment per adult per stay with a minimum length of stay in this category. (Minimum 24 hours advance reservation required.)
- Located on the 2nd and 3rd floor of the Oceanside building
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 single beds, and 1 sofa bed
- Ocean view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 single beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Bathroom with shower only
- Climate control
- Coffee maker
- Mini fridge
- Smoke-free
- Located on every floor in the Oceanside building
- Guests enjoy two complimentary spa treatments per adult per stay with a minimum length of stay in this category. (Minimum 24 hours advance reservation required.)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar
- Phone
- Room service
- Safe
- TV
Amenities
Beach
Seascape restaurant
Seascape dining
Dining
Beach view
Yoga
Lobby lounge
Pool
Lounge pool
Location
Reviews
TripAdvisor Traveler Rating
A difficult one to write!
katiec432 (Lincolnshire, United Kingdom) on Nov 18, 2024
My husband and I have recently returned from 12 nights at Waves Hotel and Spa and on the way home asked ourselves what we would write in a review. We both felt it was a holiday with two sides so I’ll explain. We enjoyed the majority of our stay mainly due to the wonderful staff who greeted us warmly and looked after us throughout our stay, with ONE exception (more of that later) which spoilt our last day. Our room was an ocean front balcony and the sun was just setting as we arrived into the room giving us the most spectacular view of the sunset framed beautifully by palm trees. The hotel has just been painted on the outside so looks fresh and we liked the décor of our room and the communal areas. The plus points: 1. The food was good quality and varied even though the Asian Restaurant was closed. 2. It was great to be able to go to Kyma the coffee shop for a salad, wrap or cake and coffee. 3. The adults only pool is only just over the road and is peaceful with a good size pool. 4. The complimentary treatments in the Spa were amazing. Thank you to Tonya and Riah for fantastic facials and massages. 5. The drinks are plentiful and readily available with good quality spirits. Just the wine could be improved. 6. I was made to feel special on my birthday with a card, wine and a song at dinner! Areas to be addressed/improved on: 1. The shower in our room would have benefited from being changed, difficult to wash my hair as very poor pressure and certainly not like the shower in the garden rooms which was excellent. 2. Sunbeds are reserved by guests by 7.30am. The hotel says this is not allowed but it certainly happened when we were there. Could have been because the hotel was very full due to guests being placed in Waves from other hotels which had closed for refurbishment since those guests made their bookings. 3. The sunbeds on the beach are very close to one another. If this area was tidied up they could be spaced a little more. They were so close it was hard to walk between them. 4. Air con unit is required in the food buffet area as so very hot when selecting breakfast and felt for any staff having to work in this area. 5. Pastries were of poor quality. I enjoy a coffee and croissant for breakfast but these were very small and hard so didn’t try them again. 6. On four nights we were woken at approximately 12.30 am by loud noises from the refuse collection that went on for 20 minutes each time. On our last day we asked if it possible to have a late check out as we were not leaving until 4.15pm. Initially this was agreed if we paid 50 US dollars (which we are still waiting to be refunded) but then we were informed our room had been promised to someone else to move into, a mistake but these things can be handled two ways. We were approached by Tamisha (from Reception) and a security guard and told we had 35 minutes to remove our things. This was at 12.55 pm. I found this embarrassing and heavy handed. My husband and I had to pack our things, check out from the room, wait around for another room to become available for us to shower before heading to the airport. The Operation Manager (Ryan) did ask us if everything was ok and we told him how we felt this had not been handled well and would like the refund of the late check out fee credited back to our credit card. Tamisha had also displayed a complete lack of customer service earlier in our holiday when we politely asked for 4 towels to take to the adult pool and were told we could only have 2. Reception staff were lovely with the exception of Tamisha, it appears she is not happy in this role. I could go on but will stop there. To end on a positive note we would like to thank Sabrina, Valerie and the rest of the team for making us welcome and especially Pamela at the pool for making those amazing cocktails. In conclusion we decided that although we enjoyed visiting Barbados we would not return to Waves unless we knew the improvements and a change at reception had occurred.
Worst customer service ever
Alison C on Nov 13, 2024
I can not give a balanced review nor comment on the stay as after arriving yesterday 12/11 we were told we had been double booked. We really couldn’t believe how uncaring and disingenuous the staff member was who just shrugged and said you will have to go to turtle bay, which we haven’t. My point is how can a booking which was made over 6 months ago be double booked?
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