TripAdvisor Traveler Rating

I had an employee have emergency surgery while on this island for business. I flee his wife and child to Hawaii to provide support for him and your hotel, while booked full for RIMPACK 2024 and your Front Office Manager Kaiana Lee we exceptional! Her compassion, diligence and support to my employee during this difficult time were outstanding. Ms. Lee is an amazing ambassador of your brand, and she should be recognized as such by senior management. Once again, your property was amazing, and your Management staff exceptional. I am truly thankful for your support. Michael Gray Saab Inc.

I have been staying with Hilton and am a faithful diamond member. This would not be my first choice of a Hilton property to stay in, however the staff really made the stay. We are active duty military and staying for an extended time while househunting. The property is dated, the elevators sound like they are about to go out, the room is old and smells, the shower still uses an old curtain, toilet flushed and actually broke. Breakfast is decent but extremely crowded and the pool is way to small for the amount of people staying here. However, the staff is GREAT! Our best experience was with Mr. Otto at the pool. He was friendly, attentive, great personality and one of the most positive people who made this stay a good one. He offered great insight to us moving here. His personality and kindness was above and beyond! Mr. Keola at the bar was awesome as well! Both were so patient with our family, amazingly friendly and helped us unwind after crazy days of househunting and work obligations. Although the property is dated, Hilton got it right with the employees they have hired. Everyone from front desk staff, housekeeping, Mr. Otto, and Mr. Keola. Although we elected to check out early and go to another property they made our stay. I work hospitality and customer service and it goes along way! The staff here is 5 stars! Property is 3.

Absolutely love this place and it's right across from the ocean can't beat the free breakfast and the view! The hospitality is so amazing, the shopping centers around the embassy is absolutely AMAZING! This place is a must it's right in the heart of everything good! You won't be disappointed at all!

Sue is fantastic! When we checked in our room wasn’t ready yet (we arrived early-no fault of the hotel). Sue was able to find us a replacement room that was ready & we really appreciated it! The bellhop that meet us was so friendly & helpful also. Really made us feel welcome. In fact all the employees we came across have been great. Thank you for helping us have such a wonderful vacation!

We had a layover from Japan to LAX so decided to extend our stay to stay 3 days/2nights in Honolulu. I traveled with my husband and 13 yo stepson. I am a Hilton Honors member so ideally wanted to stay at a Hilton and have a living room space for my stepson to sleep in and my husband and I to have a bedroom. I decided to book here at Embassy Suites in reading various reviews. Pros - LORENA at the front desk was amazing! We had a rough trip in Japan so to come back to America and have such an easy check in and process was much appreciated. She was so nice and joyful. I paid for an upgrade and Lorena put us in such a beautiful room! We were on the highest level. Room 2130. Had a wrap around balcony with a frontal ocean view. - The bedroom and living room were updated and nice to me. - Great location! You can walk everywhere and are in the heart of Waikiki. - All the staff here are very friendly!! - They provide the cutest beach bag for your towels! Cons - The air conditioning in our room wasn’t the strongest. I had it set to 68 but our bedroom wasn’t that cold. - Breakfast is okay, but gets the job done. - If I was just doing a couples trip with my husband, I would NOT stay here. It’s mostly families and children - bathroom could be updated in their room -I realized not all hotels charge a resort fee, Hilton does charge a resort fee per night Overall, it was good for a quick family trip. Thank you Lorena for your kindness again!