TripAdvisor Traveler Rating

Stayed here over christmas/new year. Its fairly busy but the service is great, everyone is personable and takes great care of you. Shoutout to Tomas Garcia and Ana who made our stay even better. The adult only pool is great ! And the beaches are very well kept and clean !

I did my research before I booked this resort and read about the good and the bad. I know everyone has different experiences on their vacation and my experiences were more negative than positive. First some of the negatives. The room temperature is controlled by the resort. The temperature is set at 23 degrees and if you turn it down there is no difference. Prepare to sweat at night. The water temperature in the shower fluctuates often from perfect to scolding hot to freezing cold? The wifi in the room and on the balcony is very spotty and often you have to refresh your page. The maid service was very inconsistent. Rooms should be cleaned when you are out for the day and not at 4:30 pm when you are getting back to your room to freshen up for dinner at 6:00pm. Towels were taken and not replaced. Management did address this and it was good for 2 days then it was right back to the way it was before. We found that one of the food managers had a problem with the causation people smoking and directed them to an area to smoke where there is no shade at all in the plus 35 degree heat as all the locals could smoke and drink wherever they wanted to. There is ashtrays all over the resort. Enough with the negatives now onto some positives. The grounds are kept clean and looking beautiful with all the flowers and lights. The service staff are very friendly and helpful to get you what ever you need. The two that stood out for us was Thomas from the seaside grill and Maria from the lounge. Hopefully I didn’t butcher your names to badly. I would recommend booking the Italian restaurant for your dinners. The Mexican restaurant was not good and they rush you through. The sunrises are beautiful the beach and water awesome. Having said all this I probably would not stay here again as I have stayed at a different resort in the area and I found they had better and more to choose from restaurants and larger more comfortable accommodations.

On our second visit, the Barcelo did not disappoint. Fernando at the pool was awesome - super friendly and always watching for empty drinks - made suggestions when we didn’t know what to have! We only did the Italian al la carte but it was amazing. We always found food at the buffet to eat. It is a nice small resort which we love. Good snorkelling right off the beach at the rock or walk down the beach last Dreams to the end of the bay. We only have done the premium package and this time we were ocean front with a jacuzzi tub, lounge chairs and a hammock. Go across the street and to the right, on the corner is Don Porfirio for the best Cesar salad made right at your table as well as the Shrimp Mezcal!

What can I say?! Another incredible trip made better by the amazing staff. I have forgotten the names of most of the people I specifically wanted to thank, but.... Jose Ma. Careless was incredibly helpful when our oldest daughter wanted to fly down for Christmas. He helped secure her a room by herself for 2 nights and then a third night added to our room. The room is amazing. The food?? Ridiculously good!!! The shows?? Spectacular! The scenery?? Wow!! You have to see it! But... The very best thing about not only this resort but all of Huatulco? The amazing people. The friendliness is second to none. If you go off the tourist path at all and show ANY interest in learning about them and their culture, they bend over backward for you. People we had literally just met invited us into their homes to eat. Sharing stories and the history of this AMAZING place! I learned the hard way that if they invited me in, it was insulting when I offered them any kind of compensation for their hospitality. I recommend everyone visit this place at least once. You WILL fall in love. Thank you, Jose, and specifically, one other lady at the front desk. I'm sorry I don't remember your name, but thank you for all your help! Still have another 9 days, but I already can't wait to come back again! Thank you all for an amazing experience once again!!

For the third year in a row we loved Barcelo. Service with a smile and genuine friendship are a staple at this hotel, we love the size and location of the Hotel it is optimal for us, cleanliness throughout is ongoing .we are frequent swimmers, Tomas the dedicated young man that keeps the pools in pristine condition must be commended. The Life Guards that keep children out of the adult pool are very observant and enforce the no children policy. Service around the beach and pool area is a friendly experience with efficiency. Fernando and Carlos Catatlan along with Marcial Maya are fantastic and upbeat every day. The Tortuga Restaurant, available for breakfast and lunch is a scenic venue, views of Tangolunda Bay. You are greeted with a warm smile from Gabriela, Luz and Adriana, the waiters, Fransisco, Luis , Tomas, Carlos, Adan do a amazing job and always with a warm greeting and smile. The Agave Mexican Ala carte is a place we visit frequently and love the level of service from Victor and others. Fontana the Italian Ala carte is a beautiful restaurant with a piano player to add to the experience. The menu has a great selection of items. Best steaks in Mexico. We always sit near the ocean wall near the entertainment team. Contrary to other reviews the music isn’t overwhelming , Alberto the supervisor is very outgoing and friendly as is Abraham and the rest of the crew. The Lobby has a very talented house band with fantastic vocals, joined by a very good female and male vocalist. People dance on occasion ( M & M ) you deserved 10 for every dance. Servers Lydia and Canterina are apleasure each and every evening. The Premium Lounge is a very pleasant place to get a drink , Victor and Eduardo mix great drinks with the Barcelo Huatulco smile and friendly attitude. Xemena and Kady are extremely focused on enhancing the resort experience , starting at check in and sadly at check out. Monika from guest services with her ever present can I help you smile is a gem. The Christmas Tree lighting party was amazing, dancers and Mariachis, house band many happy excited children Samuel the bellman books taxis and is a wealth of information. This hotel is very fortunate to have Sub Director Esau Navarrete and Food and Beverage Manager Etanislado Valdovinos lead the customer service focused team at Barcelo Huatulco. We are returning in Nov/Dec 2025