TripAdvisor Traveler Rating

Overall a great experience. Check in took longer than it should have, and learned that there is no elite club access if you are not staying in the luxury tower, which was a significant cost difference. We had the option to upgrade but didn’t feel it was worth it. Staff were very nice and they were able to keep us in the same room despite me having to make separate reservations. Room was nice and clean and had a great ocean view. Food was top notch and tons of activities to participate in for additional fees. Plenty of pool and beach space and nowhere felt crowded. The spa was lacking in amenities but the service itself was 12/10 - Paris was fantastic! Came here for a best friend trip but would feel very comfortable here as a solo female traveler.

This review is specifically in reference to Zon from Aqualani, who set us up with chairs and an umbrella on the beach. It was very busy and Zon was working very hard, but still provided outstanding service. I would highly recommend visiting this portion of the beach solely based on this outstanding experience. Thank you Zon!

We spent three nights at the Westin Resort and Spa Ka?anapali and had a lovely time overall. While it doesn’t quite match the resort experience we had at Wailea Beach Resort (where we stayed for the first half of our trip), it’s still a great place to stay with its own unique charm. Location and Atmosphere The location is super convenient, with easy access to the expansive Ka'anapali beaches and dining options. The property itself is beautiful, especially the lobby with the waterfall, seating area, and surrounding resort area. The cozy fire pits dotted around the grounds add a nice touch in the evenings. Pools and Amenities The pools are nice overall, but the pool experience we had at our prior resort set a super high bar for us. The semi-warm sand-bottom infinity pool is lovely and has a unique charm, but it’s fairly small and chairs nearby are often full. While the resort has several pools, finding shade was a challenge. There are very few umbrellas, and those that exist aren’t movable. One day, after we finally found an available umbrella, someone came around to close it due to wind—which was frequent during our stay. I’m not sure if it’s always that windy, but it did make lounging by the pool a bit less relaxing at times. The beach access is incredible though. But I might rent yourself a couple beach chairs and an umbrella from a snorkel bob's or something if you don't want to pay the ~$75/day to have the hotel set up loungers and an umbrella for you. Poolside service was limited, with just one woman walking around for most the days we were there. That said, the bartender went out of his way to make my pregnant wife a fantastic mocktail with her drink coupon from check-in, which I really appreciated. Rooms We stayed in a second-floor room with direct pool access, which was super convenient. While it wasn’t a high-floor room with expansive views, we loved the easy pool access. If you value a great view, you might want to consider a higher room. Dining and Convenience The food on the property was very good, and there are plenty of nearby dining options, which added to the convenience. We also grabbed a few groceries, which helped keep things simple for breakfasts and snacks. Overall Experience The Westin Ka?anapali is a very nice resort that we enjoyed. It has beautiful grounds, great pools, and solid dining options, but it’s a bit less of a “resort experience” compared to other places we’ve stayed on Maui. If you're traveling around the island a lot and have a lot of activities planned, you'll be happy with this as your home base. If you are planning to post up by the pool or beach for most of your trip, this resort would probably not be my first choice.

Overrated hotel. I’ll unfortunately be writing Marriott customer service. The rooms are very nice as they are newly renovated. That’s about the gist of the positives. Service is extremely lacking. Not what I expect from a Westin hotel as an Elite member. At check in, I was chastised by the front desk agent for opening up a can of what she believe was alcohol. It was a can of water from our Southwest flight. It was loud enough that everyone was staring. Instead of assuming, she maybe should have asked. My wife as embarrassed. Pool service was lacking as well. I had to constantly stop our servers so we could order something. Unfortunately, I would stay somewhere else next time.

This is a great hotel near great restaurants and shopping. Perfect for someone who doesn’t have a rental car but has transportation through booked excursions. The room was really nice, the staff was excellent, and the grounds were perfect. I will be back!!!