TripAdvisor Traveler Rating

Booked a 3 bedroom unit(rated 4 star) for a weekend in October. Unit was so tired and bagged out it was disgusting. Carpets were filthy(I should have taken more photos) but the crew I was with didn’t even want to remove our shoes, the layout was great and the property amenities are amazing, and staff at the resort was great. The cleanliness was way pass the cleaning crews responsible, these units have not been updated and the price point is way out of line. Would NOT recommend staying here. Staff seemed to be well aware of the problem but I sensed their hand were tied as the front desk said “please email me those photos with your complaints and I will stick them on the stack of complaints I already have!” On packing up the neighbor was also leaving and her room sounded worse, broken furniture and the stove only worked on the broil setting so she was not pleased as she had brought lots of meals with her(we ate out so I did not use the kitchen)

Stayed here for a private party, I prefer this resort to the Delta in Kelowna, but like the Delta the rooms are getting tired and rundown, time for an upgrade! I didn’t get why some of the buffet excess food couldn’t be packed up and taken away, either to our apartment for the next day or given to the homeless as there are lots of them in Kelowna! But they said they throw it away. Overall I love the position of the resort and the facilities and it’s not that far to walk to downtown.

AMAZING. Everything from check experience to dining, amenities and ambience was incredible. We had two different rooms because of our late booking request but we were graciously accommodated. The Ahi salad was the BEST I have ever had. The resort is spotlessly clean and the views are incredible.

I frequently come to kelowna to visit my family and her daughter. This time I had the pleasure of meeting the lovely lady at the front desk -Mayas-. She recommended a couple restaurants to us (kayan and chilango) both were amazing. She was also patient enough with me to help me reactivate my keys about 100 times. Overall pleasant experience

Outstanding service! We booked this hotel to celebrate my father’s 60th birthday on a family trip. We live in Vancouver, and it had been 20 years since we last visited the Okanagan area. We were initially booked into the standard two queen bedroom (the hotel was almost fully booked), but upon checkin the receptionist Mayas took notice of the occasion, and offered a complimentary upgrade to a lake view room, which was absolutely gorgeous — it truly made our stay special! Kudos for the attention to detail :)