TripAdvisor Traveler Rating

SCUM. Liars and pieces of trash. Told us we could use bravo rewards from work and said there would be no problem. Come to find out at the end of our stay it is a problem. Supervisor said they need to train... staff better. Sooooo screw the staff/supervisor and screw the Sheraton coconut beach resort. Bartenders other than shaylin are a bunch of a’holes so beware of that too. Have fun yall!

We ate at Moamoa and the food was AMAZING! We visited after a new menu change and the ordered the citrus shrimp pasta. The shrimp were huge and absolutely delicious. Our server Art was perfect! Attentive a...nd helpful- super friendly and funny. Loved every moment of our experience.

Of the hundreds and hundreds of hotels I’ve stayed at across the US and overseas, the service staff here are amongst the best I’ve ever experienced.

We had a disappointing experience with Sheraton and wish we had stayed at another similarly priced resort down the street. We went with this one because we trust the Sheraton brand but the experience was j...ust mediocre. Positives: The location is nice, the bed was comfortable, and having games available near the pool was a fun way to end an evening (pool, darts, etc.). Disappointing aspects: The room floor was bubbling up due to water damage which also means there could be a mold issue. But the biggest issue was that we had a do not disturb sign on our door, and one day it must have fallen off somehow (?) because the cleaning service came in. They took our dirty towels that were ON THE FLOOR in the bathroom, folded them up, and put them back on the rack as if they were new, clean towels. We ended up using a dirty towel to dry our hands without realizing it. Our luggage somehow moved from the luggage rack to the floor, with our belongings spilled out of it, furniture was moved haphazardly to the point that we had to push the dresser back into the wall so that we didn't bump into it. I went to go find someone to get clean towels (that hadn't been on the floor) and the cleaning staff had their cell phone on top of clean towels on the cart. Overall it was just not what you would expect for a "resort". We went for dinner at a few nearby resorts and the amenities and quality seem much higher than what we got at the Sheraton, and for similar prices. We wouldn't recommend and won't be back. And if you're looking for a luau, we opted for Smith's Family Luau down the street and the experience seemed so much more authentic, with a huge space to explore, compared to the one we walked by at the Sheraton!

I was pleasantly surprised. Staff was outstanding and the views top notch. Rooms were very comfortable and clean. Location is good with access to several shops etc. Would definitely stay here again. ...