TripAdvisor Traveler Rating

Sheryl at the front desk was absolutely lovely to work with! There was a little mixup with my third party reservation and the hotel was about to charge me for the entire stsy afte ri had paid online. Sheryl completely understood and was willing to spend the time to make sure everything was done right. She's the best! Will definitely be back for the sunshine and oceanside rooms, definitely worth it to enjoy the sound of the waves all day and night. The staff are truly the great!

From a first call to departure farewell,no better service I had ever experienced in my life! Thank you to concierge Bart Thomas! We enjoyed the stay, well appointed room, but the most appreciated personalized experience created by Mr. Thomas! Thank you from the bottom of our hearts!Thank you for special tee times and for such a warm welcome to your precious country of Kauai ! We will be back! You got our Michelin star!!!!

Owner and platinum elite member here. Don’t be fooled by the nice pics - this place is old, dark, and crappy. It’s way too expensive for what you get. Wish we had stayed at Marriott’s Autograph Collection Koloa Landing Resort instead. A/c in one room was super noisy with a big loud clunk every time it turned on all night. The hallways were dark & ugly with heavy stucco like a cheap 70’s motel. Then after we moved rooms, the next rooms a/c thermostat was broken and we had a messy view of the pool worker area and constant heavy foot traffic right outside our second floor balcony with all those people walking by being able to see right into our room. Worst anniversary stay ever! Fortunately we enjoyed our time in Princeville prior to the nightmare stay here.

We have just returned from our second trip to the Sheraton Kawaii resort. The hotel is beautiful. It’s oceanfront, has beautiful views and gorgeous sunsets, the rooms are spacious and the staff is very friendly. It is a beautiful property, but our experience was made wonderful by an employee named Qian. We had gotten to know her when we were at this beautiful hotel last December. She is lovely and kind and compassionate. She really took amazing care of us. She totally went out of her way to help us. Our highest recommendations go to her.

The Sheraton Kauai is located in the perfect location on an amazing beach. We were lucky and saw two Hawaiian Monk Seals, sunning themselves on the beach, during our stay. The grounds are lush and beautiful and the resort is especially great at night for walking. There are multiple fire pits and a large and very clean pool, steps from the ocean. There is a second pool on the property, but we didn't visit it. Our room was large and very clean, with a nice balcony. We had a very nice dinner at Rum Fire and enjoyed the live music. Thank you to Shari for helping us with a small matter during our stay.