Overview
A short walk from Hollywood icons! This property is close to Highway 101 and is ideal for exploring Hollywood magic: Hollywood Bown. Hollywood Boulevard Walk of Fame, and TCL Chinese Theatre are all within a half-mile. This hotel is less than three miles from Universal Studios® Hollywood and nine miles from downtown Los Angeles. Enjoy the fitness center and outdoor pool and patio area.
Check in
3:00 p.m.
Check out
11:00 a.m.
Inclusions
Rooms
Amenities
Lobby
Lobby Lounge
Reel Lounge Bar
Reel Lounge Courtyard
Location
Reviews
TripAdvisor Traveler Rating
Good location can not save the hotel
Michelle W (West Hills, Washington) on Jul 13, 2024
I was staying here while my husband was having open heart surgery. This was one of the worst experiences I have had at a HIlton Hotel.The hotel is old but that does not mean you can not paint over chipped cabinets or replace the desk chair that looked like someone took bites out of it! Dirty windows also. But the topper was the restaurant being closed except for breakfast. 26 dollars for a buffet with unheated food, cold eggs, no heat under the food! We were warned by staff not to eat here! The one thing that was good was the front staff that was really trying their best.
If you're melanated beware daytime front desk staff are racist??
Nia F on Jun 30, 2024
I want to start this review off by saying this as someone who is well-traveled and mostly stays at Marriott's (Platinum Elite status) this hotel stay fell very short of my expectations. First, i arrived on 6/19/24 was met by Guest Representative named Slyvia who was racist towards me. Her attitude was less than welcoming and i'm a Hilton Honors member which wasn't even recognized. Slyvia was not friendly at all and her energy showed it like i was bothering her. I arrived on a Delta flight from PIT - LAX at 11:50a but, i left my house at 3:30a east coast time so it was already a long morning with time zone changes. I was in LA for Hollywood Carnival which was a group rate booking. This was the hotel Hollywood Carnival chose for travelers otherwise, this hotel wouldn't have been my 1st choice. I had 2 reservations 1 from 6/19 - 6/20 and 6/20 - 6/24. I checked into the first reservation wednesday. Slyvia had me check-in my 2nd reservation as well at same time. I told her from the start "i want room & taxes on my Amex". The amount was $954 on my second reservation for accounting purposes i didn't want incidentals authorized on same card. This idiot Slyvia didn't follow my instructions and just did what she wanted to do. She authorized $300 on my Amex for incidentals instead of the room & taxes. That forced me to have to use my debit card for room & taxes which i didn't want to do. So that's 2 strikes so far at check-in the racist attitude and authorizing the wrong amounts on my credit cards. The final strike #3 was she deliberately gave me 2 room keys that didn't work. My room #403 was on the 4th floor at the end of hallway in corner. After taking my 2 bags up to the room only to discover my keys don't work i was pissed off. In my head i'm like Slyvia did this on purpose. I had to go back downstairs to front desk to get re-keyed something that should have been done right the first time. I told her and her colleague working beside her i think it was Juan how displeased and unsatisfactory my check-in experience was. After i settled in i called Hilton Honors member number to complain about check-in. They opened case and closed it on 6/20. The staff lied said "i walked away from the desk" after they screwed up my credit card authorizations. That's false because i had to come back to front desk due to my keys not working. Here we are it's Monday check-out day 6/24 no manager has called my room or cell phone about my complaint the entire stay. I had took the general manager's Riley Wood business card when i checked in. I called the front desk at 10:00a cause i was told the night before by Bill he would be in at 9:00a. Slyvia answered my call and i asked to speak with Riley. She transferred me and we spoke he was unaware of my complaint. After speaking to him he offered to give me 50% off my first night's stay 6/19 for all the inconveinence which was $242. In total i spent $1300 for 5 nights and the stay was less than spectacular. I'm waiting for my credit and some points as we speak. I called Riley on friday 6/28 @ 10:30a west coast time left him a voicemail. He never called me back friday. I've called Hilton Honors members phone number 1-888- 446-6677 4 times. Some of the people working in that call center are incompetent too. I've had 3 separate cases opened about the same complaint. The reps only document the issue with credit cards but, not the racism i experienced at check-in with Slyvia. The Hilton Honor member reps have intentionally disconnected call on me twice so they're just as complacent too in this situation. I'm a frustasted guest who wants a fair resolution. I would never stay at this property again. The hotel is small so are the rooms and hallways. They skimped on the sound proofing cause the walls are paper thin. My room was end of hallway and it was still noisey as hell even though i requested quiet. There's 4 rooms at the end of hallway plus the exit door and unfortunately i heard all the hallway traffic noise. Housekeeping made it worse every morning and their carts take up the whole width of hallway. For the money i spent could of stayed at a posh Marriott with way more amenities.
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