Overview
Secrets St. James is a resort that provides guests with a quiet, relaxing, oceanfront destination. In addition to enjoying all the benefits Secrets St James has to offer, guests will have the opportunity to utilize all of the Unlimited-Luxury® privileges available next door at Secrets Wild Orchid Montego Bay.
Check in
3 p.m.
Check out
12 p.m.
Rooms
350
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- His-and-hers armoire, nightstands and reading lamps
- Do Not Disturb light system
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- CD/DVD player
- 1 king bed, or 2 queen beds
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- His-and-hers armoire, nightstands and reading lamps
- Do Not Disturb light system
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- CD/DVD player
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- CD/DVD player
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- Mini-bar
- Smoke-free
- Upgraded amenities
- Access to the Preferred Club Lounge
- Daily continental breakfast in Club Lounge. Afternoon hot and cold hors d'oeuvres, desserts, and fine liquors in Club Lounge
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- CD/DVD player
All Preferred Club suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferred status and amenities
- Preferred Club Lounge
- One private, Preferred Club pool
- Complimentary iPad access in Preferred Club Lounge
- Upgraded mini-bar and room service menu
- Daily continental breakfast in the lounge
- Pool concierge and bar service
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Butler service
- Ceiling fan
- Mini-bar
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- CD/DVD player
All Preferred Club suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferred status and amenities
- Preferred Club Lounge
- One private, Preferred Club pool
- Complimentary iPad access in Preferred Club Lounge
- Upgraded mini-bar and room service menu
- Daily continental breakfast in the lounge
- Pool concierge and bar service
Amenities
Aerial view
Preferred club pool
Pool at night
Preferred club bar
Seaside grill
Location
Reviews
TripAdvisor Traveler Rating
WORST HOTEL EVER!!!!
Charlotte C on Nov 15, 2024
We had high hopes for our stay here, but unfortunately, it didn’t live up to its advertised image. The overall experience was disappointing for several reasons. First, the hotel itself looks tired and dated, with dirty areas in our room that seemed like they hadn’t been properly cleaned in a long time. To add to our frustration, room service took over two hours to arrive—completely unacceptable for what is supposed to be a premium establishment. The pool area was another letdown. Half the sunbeds require an additional fee to use, a detail that was never disclosed on the website or by our travel agent. What’s worse, the pools felt more like an 18-30 holiday destination with extremely loud music and guests drinking excessively. This was a far cry from the romantic, tranquil atmosphere depicted in the hotel’s promotional photos. Dining was another nightmare. The food was mediocre at best, and unless you ate as early as 6 PM or as late as 9 PM, you faced over an hour-long queue to get a table. There simply aren’t enough restaurants to accommodate the number of guests staying at the hotel. To make matters worse, we found out that guests with butler service could book restaurant tables in advance, but we weren’t informed of this option when booking, leaving us at a distinct disadvantage. A serious safety issue in our room added to the list of problems—our balcony door didn’t lock, leaving us feeling uneasy throughout our stay. As if all this wasn’t bad enough, we were unlucky to be there during a staff strike on November 12. This caused a cascade of issues: restaurants and bars were closed, fresh towels weren’t available, our room wasn’t cleaned, and there was no water to drink anywhere. Only one buffet was open for 350 guests, leading to massive queues and subpar food quality. Overall, we left feeling incredibly disappointed. The hotel fails to deliver on the luxury, romance, and relaxation it promises online. We wouldn’t recommend it to anyone expecting a premium experience or a romantic getaway.
Skip this resort
Cammy304691 on Nov 14, 2024
I would not recommend this property. The lack of communication and knowledge from staff was astounding. We were met by our “person” who told us we just needed to ask for anything and she would take care of it. She did not. She tried to make a reservation for Hibachi for us and presented us with “2 at 6:30 and then 3 at 7:00”. We are a group of 5; we are not splitting up. We asked her to make reservation for 5 at a restaurant so we could celebrate birthdays; cake was ordered. Went to restaurant and it was closed (workers strike). No communication even though we inquired. Oh, and they tried to charge us for the cake!!!! Rooms were not made up because of strike. No room service. Only one restaurant and buffet place open to accommodate St James/Wild Orchid. (Also, we were preferred members!) got locked out of room for an hour because battery died in lock mechanism. We had to wait for someone to come. Mind you, we needed to catch a flight. No sense of urgency. They ran out of tequila, water, ice…. Drinks were so watered down I didn’t get tipsy once in four days. Entertainment was good but again, no communication on time changes, location changes or cancellations due to weather. They actually just stopped in the middle of Karaoke without saying a word (it had started to drizzle but then stopped). The next thing we knew, they were taking instruments off stage. Not a word. Spend your money elsewhere!
Vacation Offers
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Enjoy the world-class amenities and unsurpassed personal service that the resorts offer as part of the Endless Privileges®, Unlimited-Luxury® and Unlimited-Fun® offerings.
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