TripAdvisor Traveler Rating

The room was perfect for a family of four, and the hotel was able to put us next door to the other family members we were travelling with. The hotel was not too far walk from the park. The only downside was that unknown to us, the water park was scheduled to be closed for the last three days of our stay for refurbishment, and our kids were very much looking forward to playing on it.

Having stayed here a couple times already. Paid a higher rate this time around for a basic room. Room was upgraded upon check in due to account status. It was to be a renovated room but it was pretty much the same as basic room from previous years. Departure date the late check out was confirmed in writing. Later, I receive a call from the hotel asking about our check out and I tell them we have a late check out. They said to me “who told you that?”. It’s all documented in writing so I don’t understand why they can’t see that. Anyhow, turns out THE STAFF LEFT THE DOOR TO OUR ROOM OPEN WITH ALL OUR BELONGINGS IN THERE. We had to book another upcoming stay and I’ve decided to cancel the trip altogether and not bother.

Wonderful hotel! 8 minute walk to Disney. Extremely friendly and accommodating staff. Hotel is very clean and the rooms are very spacious. Well stocked gift shop. My kids loved the water park. It was a special added bonus for our vacation. Can't wait to go back!

Rooms are clean and large with plenty of electric outlets. Staff is competent and very pleasant. Location is great for the Disney parks and downtown Disney. Water park looks beautiful - if weather was warmer .

We had a wonderful stay thanks to Evelyn. She immediately noticed my disappointment in finding out the Splash Pool was closed for most of our stay. We had specifically chose to stay due to the waterpark. (And the close walk to Disneyland for our 5 year old granddaughter) She found a way to help us out with a neighboring waterpark the day our granddaughter arrived. She also made sure our rooms were right next to each other even though our families arrived on different days. Her customer service was above and beyond!!! Our room was very comfortable, food was great and we loved writing messages on the ‘whiteboard barriers’ that were up to cover the construction of the Bistro. Our grandaughter even got to enjoy the entire waterpark (to herself) since it reopened by our check out day. Thank you soooo much Evelyn and the rest of the staff for helping make this a comfortable and successful family trip!!!