TripAdvisor Traveler Rating

Crappy food, facilities are. Old and run down not like the pictures. Not impressed ended up leaving early and going home. Hotel is crowded and over run with people not relaxing.would not visit again not worth your money. Food was terrible almost no western food.

I would not recommend staying here in May if your skin isn’t brown. We had two employees treat us bad. And the Mexican guest that were there were very unfriendly. I’ve never had this happen in Mexico. But I have never visited in May. Sad people have to act this way.

Great resort option to relax and have quality family time. We have a little one just over a year old and each meal provided ample options that we could offer him and staff were very friendly and happy to help us with any needs we had. Will definitely be back in the future!

I came in April with my family to attend a wedding nearby. The location is great, the area is beautiful, the food is delicious, and the staff is fantastic. One staff member in particular, Manuel (Server), was an absolute delight to see. He made my family and I feel very special and took care of all of our needs. Anyone who comes to Plaza Pelícanos, look for Manuel!!

This is a mixed review. While we enjoyed our stay, there was some areas that could use improvement. The resort is nice with great views and enjoyable activities included. The nightly shows, water aerobics, beach and pool volleyball, all were good. The rooms could use work. The toilet seat in the bathroom had broken free and the tub would not drain. Both were reported multiple times but never repaired during the week were here. The staff were nice but a few stood out. Our favorite was Manuel. He was part of the wait staff near the pool and beach. He got to know all 5 members of our group and we got.toknow him. He really helped make our trip special. Victor, the restaurant manager and Enrique, our waiter in the Italian Restaurant were very good...Enrique made good recommendations and we never waited for anything. He was spot on.