Overview
Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida).
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Rooms
133
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Room service ($)
- Slippers
- TV
Amenities
Pool
Rooftop
Lobby
Lobby
El Tigre
Mercatto
Marley Coffee
Fitness Centre
Spa
Wedding
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Absolutely terrible hotel from every level
followherdream (New York City, New York) on Dec 26, 2024
The hotel is beyond terrible from every level. the rooftop started to play loud music and that’s when it started to go down hill. The front desk switched me to a “quite” room but asking for surcharge, and asked me to bring down the old key to them right away while elevator was not working. When I walked into the room, the ceiling debris was on the floor everywhere and the room is extremely dusty which you can see in the photo. The music was loud and the rooftop party was til 2am. The pool was supposed to be nice but it was rainstorm and chair and tables are on the floor everywhere. When I went to front desk and asked them if there is anything they can do to compensate , they waived the breakfast which is like 14 dollars and then immediately threatened me if I write any bad review they will charge me back. The front desk guy said, we have your credit card. You can’t write any bad reviews. Stay away from them!
Best view
Gil M on Nov 23, 2024
The hotel is good and cristina it’s the best manager. The food is good , I come back ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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