Overview
Located on the largest stretch of beach in Playa del Carmen, Mahekal Beach Resort invites you to experience the best of the Riviera Maya. Discover lush gardens, tranquil pools, exquisite dining, and high-end accommodations that channel the spirit of the region. Choose between the barefoot elegance of the beach houses, bohemian-chic suites, and peaceful the Oasis Suites surrounded by lush green foliage — whichever you pick at this Playa del Carmen all-inclusive, you will enjoy premium amenities, thoughtful service, and one of the most beautiful settings imaginable.
With no TV’s in the rooms or palapas, get ready to check in and begin relaxing!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
195
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- A/C
- Crib (on request)
- Hair dryer
- Phone
- Rollaway bed (on request)
- Safe
- Terrace with hammock
- Two bottles of water daily
Amenities
Aerial View
Aerial View
Lobby
Lobby
Pool
Pool
Pool
Pool and beach
Las Olas Restaurant
Cocina Restaurant
Fuego
Sandbox at Fuego
Fitness Centre
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
Not what it seems
alisas263 (China, Maine) on Nov 14, 2024
When the new year starts, my husband and I start to plan our annual anniversary trip for November. We look forward to this as we work hard the entire year to enjoy rest and relaxation. We research for places to stay that call to us. This year, when I came across the mahekal beach resort, I fell in love. The concept of a tropical jungle resort in the middle of the city was perfect for us. I was hooked! So we booked a beautiful king oasis room with an outdoor rain shower and a semi private pool just steps outside our room sounded like paradise! This is where it all took a turn for the worst... reception desk nightmare!! Not only did they not have our room available it was under "maintenance," they said, which was a word we heard A Lot this week. They tried to tell us they upgraded our stay. Room #58 It was not an upgrade it was one of the smallest rooms with two double beds, no outdoor shower, and not in the oasis area. We were stuck. Where else could we go at 5 pm? They told us they would try to get our room ready and move us the next day. OK, things happen, so we take the room for the night. The next day, they put us in a room in the oasis area with an outdoor shower. Room #198 was beautiful. Our thought was that now this is an upgrade.... until that night!! Laying in bed, I started to feel water dripping on my face as we slept! I got up and turned the light on. Mind you, it's not raining, and it hadn't rained here for days. The dripping water caused me to look up at the palapa roof, and oh my God, i could not believe my eyes. The amount of mold on the ceiling was unbelievable! What do we do? Here it is, the middle of the night again, no place to go. I'm tired. i don't want to move AGAIN. I've now unpacked everything and set up for the rest of our trip, but there's no way i can stay in the moldy surroundings another night with my asthma and severe allergies. I have an idea for the night. I go to the closet and get the umbrella, and we sleep with it over us for the night in the bed! Can't make this up! The next day we go to the front desk and I start to explain the situation with the mold and the gentleman stops me from talking and goes to the back office. He comes out and says we can move you to a different room. Again, I said, "Can you please just give me the room I booked?" I've been here now for two days, and no one is using the room I booked. He tells me it's under " maintenance" and won't be available till next week. He says we have a room next to that one you can have, but it's not ready yet, so I leave and go to breakfast. When I get back, I'm told the room we booked we can now have #200. Wow, under maintenance till next week was rectified in an hour. Finally, the room we booked we are in after changing rooms 3 times in 3 days. If you think my story is the only one, you're wrong. As the days go by we hear conversations that other people are having about being put into the wrong room and their rooms are under maintenance. It seems all the people here have similar experiences with not getting the room they booked. We met a couple that had stayed here last year and couldn't wait to get back this year. Their story is almost as crazy as ours minus the raining moldy roof. The service, hospitality, and food were non existent compared to their last stay to the point that they are counting the days till they can leave here and return home. They were at the point where they almost changed their flights and went home early! Does this sound like a relaxing stress free vacation? Let's be clear i am not a diva. I understand there are less fortunate people and I should be grateful and most days we do give to those that have less such as the Mayan village we visited on our stay here where we were able to give bags of food to children in the village. After all this, there are no apologies no hey how can we make this up to you? Nothing!! Apologies go a long way! Not once did management come to talk to any of us. We just want what we paid for. They leave it up to the workers and they are not happy either. Some of them have worked there for years with no other options. Do not get the all-inclusive package if you do decide to come here. Walk into Playa del Carmen. You are steps away from some amazing restaurants with awesome food just outside the resort. We walked all times of day and night, and we were completely safe. Venture to 5th Avenue for some amazing dining experiences such as Ilio restaurant with fire dancers, to name just one. I'm giving this resort zero stars as a review, and I would encourage you to look at the recent reviews under the new owner, not the ones from before this year. Thanks for taking the time to read this review. Hopefully they will try to do better in the future!
DO NOT HESTIATE: Mahekal is a magical place with delightful staff and top notch service.
tonniew2016 on Nov 12, 2024
We traveled with 6 adults for two birthdays (siblings and significant others). the concierge Corinna went above and beyond to make sure the birthday girls were treated special. She made sure they received something special in their room each day (for no extra cost). She also stayed in touch to make sure we had the reservations we needed on and off property. And I can't say enough GREAT things about the rest of staff. I've been to many high-end hotels/resorts for work and the service at the Mahekal was better than any of them. Food and drinks came out quickly and Briain and Manuel treated us like gold at breakfast and poolside. The food was also really good/the drink ingredients were top notch. THANK YOU MAHEKAL. I miss you all already!
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