Overview
Dating back to the turn of the century this one of a kind hotel, across from Union Square is a place to be seen and experienced. Elegantly appointed guest rooms, panoramic views of the city and historical components.
Check in
4 p.m.
Check out
11 a.m.
Rooms
1195
Inclusions
Rooms
- 1 king bed, or 2 double beds
- Located in the Landmark building
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Located in the Landmark building
- Landmark building
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
Amenities
The Oak Room Restaurant
Exterior
Fitness Center
Clock Bar
Landmark Lobby
Union Square
Cafe Rito Pantry
Location
Reviews
TripAdvisor Traveler Rating
Terrible, unpleasant stay (Dec 2024)
JJMejia (Seattle, Washington) on Dec 21, 2024
I am writing to express my profound dissatisfaction with my recent stay at the West St. Francis Hotel in San Francisco. The experience was far below the standards one would expect from such an esteemed establishment, and I feel compelled to detail the issues that led to my severe discontent. Firstly, upon arrival, I was shocked to discover that major construction was underway, resulting in the closure of the hotel's restaurants and bar. At no point during the booking process or before our arrival was this critical information communicated to us. The lack of transparency is unacceptable and significantly detracted from our overall experience. Secondly, the labor strike involving the hotel staff was highly disruptive. The incessant noise and the clear disruption of services were intolerable. Throughout our stay, we struggled to receive basic services, and it was exceedingly difficult to get any assistance when needed. The atmosphere was chaotic, with the overbearing noise upon entering and exiting the hotel each day making our stay highly unpleasant. We nearly checked out on the first day due to these intolerable conditions. Given these circumstances, I will not be staying at the West St. Francis Hotel in the future.
Horrible guest relations and manager
Toshinari K on Dec 19, 2024
Unacceptable hotel guest services. They simply refused to connect to a guest room when calling. We have guests coming from overseas without cellphone and they simply would refuse to connect even though we have the full reservation info. This makes no sense since just a day earlier another operator was able to connect simply by providing the full name of the guest. What kind of a hotel is this? As a gold elite member simply disappointed at the LACK OF SERVICE and ATTITUDE of employees who simply claimed "he was the manager" (doubt it - what manager just routes phone calls - should be doing more value-add work if he was the manager).
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