TripAdvisor Traveler Rating

I just read the previous review and could not believe we reviewed the same hotel. My husband and I spent five days at this hotel, and it was perfect. Check-in was seamless, Our suite was spotless (thank you, housekeeping!). We had great breakfasts and hors d'oeuvre in the executive lounge. (Special thanks to MM, who took very good care of us.) The hotel is perfectly located for seeing St. John's. Congratulations to the manager of this Marriott property. Your staff make you look really good.

Check in was a disaster. Checked in as part of a group and no one's key cards had been activated. Had to go to reception to have fixed. Second cards also not activated so had to make a third trip to reception. Then only one of the two cards worked. There was a nail sticking out of the wall on which I caught my sleeve. Reported to reception whose reply was "sorry, we'll fix it in the morning" Nothing at all about the hole in my sleeve. Not fixed the next day so reported to reception again. Housekeeping removed used towels but didn't leave fresh ones. Would have called them about it but the phone had no dial tone and was inoperable so down to reception again. Food was fine in the restaurant. Bed was comfortable.

We were super stoked on the beautiful harbour-side view we had but there was a serious plumbing issue that forced us to move rooms the first night. The situation was handled poorly that night, but we found out it was partly because there was new staff working. Things happen, can’t totally blame the hotel. We were bummed about the new view but the hotel and rest of the staff did excellent in accommodating us after so we were happy. Took advantage of the pool and hot tub, and we loved the main and lower lobby areas, very picturesque.

Room is adequate and average. Our room overlooked the roof of the hotel. The hotel Restaurant is less than average. We ordered two eggplant dishes and they were both undercooked and bitter. My salad was ok but very small. The waitress had a chip on her shoulder.

Wonderful Hotel in a great location. Nice views of the Harbor. Restaurant is a little pricy and the staff works at a snail pace. Rooms were clean and within walking distance of the main street that takes you to the Downtown area. Lots of Restaurants and shops along the way. A 5 minute walk to the Terry Fox Memorial