TripAdvisor Traveler Rating

I stayed at Royalton Saint Lucia for a week with my fiancé. I loved my experience, the staff were very helpful and polite altogether and we had a great time at the pool party on Sunday, the vibe was just g...reat. The food was quite good, we tried the steakhouse and the Tex mex restaurant, we really enjoyed the food and service. 100% recommend and would absolutely go back. We had been in Saint Lucia a couple of times already but this was by far our favorite stay.

Chef Clint at Zen was a superstar! He had everyone engaged while he prepared us a great meal. My daughter has Celiac and he never missed a beat making her a safe delicious meal and including her in the f...un. We all loved it so much we went back a second night and asked for him again!

Private Romantic Dinner was amazing. Beautiful secluded candlelit table for two overlooking the water at sunset. Sacha was delightful. She made sure everything was perfect. The chef spoke with us and pr...epared a delicious four course meal. I highly recommend this, it exceeded our expectations.

Me and my family (husband and teenage son) just returned from a vacation from hell in St Lucia we stayed at the Royalton resort and this was by far one of the worst Resorts i have ever visited in my life!!...! We booked an ocean front suite and upon arriving we were told that our room was switched to a family suite which we were not happy about. When we asked for the room we had booked they told us that there were none available at the time. When we got to the suite there was a strong smell of mildew which was very concerning being that both my son and husband suffer from asthma. And there was a horrid odor of sewage in the bathroom and shower area! There were no extra linings blankets or pillows for the sofa bed which my son was going to be sleeping. We called the front desk and asked if they could provide us with a blanket and pillows for the sofa bed and we were told someone would bring them to our suite. After about an hour of waiting we called the down to the front desk again and asked again for the linings blankets a pillows for the sofa bed and we were told that someone will come to the suite with the Bedding, after waiting for 2 hours i went to the front desk and asked why wasn’t the suite stocked with extra blankets and pillows for the sofa bed i wasn’t given a clear reason i was simply told that’s housekeeping responsibility i was then given two flat sheets from a random bin in the cabinet behind the front desk. I expressed my concern with the strong odor of mildew and the sewage smell comin from the bathroom and shower area. I was told that the manager would be in the following morning and I could talk with him. Eager to get through the night i was lookin forward to speaking with someone in the morning! I woke up early and called the front desk again with my concerns and I asked to speak with a supervisor or manager they informed me that i should come down and speak with the manager (Christian) when i arrived at at the front desk there was a couple of people complaining about issues with their room. And they were all waiting to speak with the front desk manager (Christian) when it was my turn to speak with Christian i informed him of the strong mildew smell in the suite and I expressed to him that both my son and husband suffer from asthma and that could trigger an asthma attack. I also told him about the sewage smell coming from the bathroom and inside the shower area. He said that he had reached his capacity of room switches for the day and he would be able to change our room the next day. I told him that that was a clear indication that something needs to be done if he had to move so many people’s rooms! He told me that he would have a meeting with the staff regarding these issues. Another thing was our sockets that had the USB connection was not working and we had to bring our electronics to the front desk to be charged!!! Christian took my number and assured me that he would call me back and follow up on everything he also told me he would have maintenance come up and check the vents and the bathroom and shower area for the odor. He never called me back and our room was never switched! The buffet was unsanitary the food had flies all over everything! There were wild dogs running around the resort i was afraid to go anywhere without my husband or son there was a cat running around as well! It was like a zoo! When we got back to our suite there were little red ants all coming from the balcony into the room it was scary! When we went to use the steamer for our clothes it was leaking water all over the our clothes, it had mold inside, and the cover of the keyless entry on our door kept falling off we would come back to the suite at time it would be popped off on the floor on front of the door. When we would order room service we were told to leave the dishes outside of the room and someone would come to pick them up sometimes the dishes were left over night and when we would come out the room in the morning there was food all in front of the door from the birds eating off the plates and the red ants were all over it he plates! There were more badd than good things about this resort! Some of The staff were encouraging the guest to drink from the faucets they my son that the resort has a filtration system and that it’s ok to drink water from the tap and i spoke with other guests who were told the same thing. My son ended up getting sick for two days diarrhea and stomach aches when i mentioned this to Christian he said that we should absolutely NOT drink the water and that there is no filtration system! I told him he should speak with the staff about that being that there were several other people who were told the same thing! We came there to celebrate a family members birthday so i didn’t check on the reviews because that’s the hotel that they picked for their birthday celebration. It was only after going through problem after problem and speaking with other family members and other guest, that i decided to read some of the reviews and i was surprised at some of the reviews and they were very similar to what we were experiencing and most of the reviews were very similar in nature. Last but not least the some of the staff were not very friendly, my son made a comment that they look like they don’t like their jobs, some of the staff would be huddled up in groups laughing and playing and often when we would ask them for help or something they would push it off on another staff member giving me the impression that that’s not my job go ask that person! They are understaffed at times the pools were dirty the beach area is rather small. Some of the bars around the resort are occupied by just one person and there was almost always a longer than usual wait for a drink. The resort itself is beautiful but there are a lot of underlying issues and problems that take away from that. For the amount of money that we paid to stay there it definitely doesn’t match up to the what we paid for!!! WE COULD NOT WAIT TO GET OUT OF THAT PLACE! THAT WAS LITERALLY A VACATION FROM HELL! I do not recommend this resort you will be very disappointed. I have seen reviews on this resort dating back to 2020 with mostly badd experiences! Big red flag

We had four generations under one roof and somehow everyone was happy! There were options for everyone - my parents enjoyed the peaceful beach, the grandkids were obsessed with the kids club, and we all me...t up nightly for dinner and shows, definitely will be coming back.