TripAdvisor Traveler Rating

Definitely enjoyed the different styles of food available and the variety of immaculate pools and bars with friendly staff. The gym and fitness staff stood out the most. ANDEZ helped me with training in th...e gym and was very educated and skilled in teaching the variety of classes such as yoga and stretching.Andez was very knowledgeable and accommodating. I Appreciate the hospitality .

The property is stunning. We had a wonderful time overall (with our group of 80ish people). However, from beginning to end the service was unpleasant at best. They offered resort credits to our group bu...t failed to provide or even mention the necessary coupons to many of us until it was “too late” (they can only be used at time of service, but they don’t ask for the coupons you don’t know about at the time of service)! One notable exception was the spa - my wife had an excellent experience there including an amazing massage. The staff, as a general rule appears to be glum and unhappy. Clearly a company culture problem at this place, since we have travelled Saint Lucia previously and have found the people, in general, to be very pleasant and fun to be around. Very sad to have such a beautiful facility run so poorly.

I recently returned from an amazing vacation at the Hideaway at Royalton in St. Lucia, and overall, my experience was wonderful. The resort itself is stunning, and the service provided by our butlers, Neil... and Ferna, was exceptional. They made sure every detail was taken care of—from booking our dinners to sending daily updates about activities. Thanks to them, my husband and I were able to relax and enjoy every moment of our stay. As someone born and raised in St. Lucia, it was especially meaningful for me to share this experience with my family. I invited my son and grandson to spend the day with us on a day pass, and while I was excited to have them join us, I encountered a disappointing moment during check-in. My son patiently waited his turn in line, but once it was his turn, a young lady at the front desk became visibly irritated, rolled her eyes, and chose to assist guests who were behind him instead. As a born St Lucian, witnessing this kind of behavior was disheartening. Day passes for locals are limited from 10am to 6pm, and to be made to wait unnecessarily—even after waiting in line properly—only takes away from that time. More importantly, it’s dehumanizing and unacceptable to see locals treated as lesser, especially by fellow islanders. I want to shout out Neil at the front desk, who was warm, professional, and a true representation of excellent customer service. Unfortunately, the attitude of the young woman (whose name I regret not getting) was the opposite, and her behavior brought down what would have otherwise been a flawless experience. I was prepared to leave a full 5-star review, but due to this encounter, I hope the resort takes the opportunity to implement additional customer service training at the front desk. Every guest—local or visiting—deserves to be treated with the same respect and courtesy.

After reading a number of negative reviews, we were genuinely concerned about our stay at the Royalton St Lucia. We even considered changing hotels. However, we’re so glad we didn’t—this trip exceeded our ...expectations, and that’s saying something as we typically have quite high standards. Our room was spotless, cleaned daily with fresh towels and a well-stocked minibar. Room service was also prompt and attentive. We had a lovely view, which made mornings on the balcony a real treat. Despite not usually being fans of buffet food, we were really impressed. Everything was fresh, hot, and well-presented. There are also plenty of à la carte restaurants offering great food—so many options we didn’t get around to trying them all! One of our initial concerns was the size of the hotel. We usually prefer smaller, boutique-style resorts, but this didn’t feel overly crowded. There were different areas to suit different vibes, so you could always find the atmosphere you were looking for—whether lively or peaceful. The staff were a real highlight—friendly, welcoming, and always willing to help. The beach is technically private, though there’s no restricted access, but we felt perfectly safe at all times. Now, about the infamous transfer to the hotel: yes, it’s about two hours, but it’s really not a big deal. Both of us suffer from travel sickness, and we found the journey fine—scenic, not bumpy or scary at all. Definitely not the ordeal that some reviews make it out to be. The drinks were another plus: a wide selection of top-shelf spirits and creative cocktails. Entertainment in the evenings was enjoyable—the team had great energy and clearly put in a lot of effort, though at times the crowd didn’t match their enthusiasm! Only minor downside was the sports bar—three of the games (pool table, darts, and air hockey) were under maintenance during our visit. Bit of a shame, but not a dealbreaker. We debated upgrading to the Hideaway section, but honestly, we’re glad we didn’t. The extra cost didn’t seem worth the limited added benefits. All in all, we had a fantastic stay and would absolutely recommend the Royalton to others. Don’t let the bad reviews put you off—this place is well worth a visit!

We went over the easter holidays with kids aged 10 & 6 Before we got to the hotel we were concerned by the reviews. From our point of view a lot of these are unjust. The hotel does need some maintenance ...or updating but I understand that must be a very tricky as it is open all year round. The service we received was 1st class. The staff were amazing and soo friendly. A big shout out to Elijah who was the first person we met and helped us with our bags. For the rest of the holiday he made a point of saying hello to our little family which made my kids day. The food was absolutely amazing. We mainly ate at the buffet due to catering for everyone in our groups individual tastes. We did try the TexMex, Steak house, The Caribbean and the Teppanyaki restaurants. Our favorite was the Teppanyaki and our chef was a great showman. We did the boat trip to the Pitons, Mud baths & Waterfall which was a particular highlight. We purchased this excursion from the beach vendors. At first it seemed expensive but in hindsight it was worth every penny. Another observation which may seem obvious to some but the airport transfer is very long (Around 1hr 45mins). The roads are terrible so expect a bumpy ride. My youngest is 6 and gets car sick on occasions. We upgraded to a private transfer and it was a godsend. There were a couple of things that in our opinion the hotel could have done better... 1) Kids club - A minor issue really but our kids love doing the kids club and its normally a chance for the adults to relax. A lot of the kids activities required the parents to come and collect them and take them to different sections of the hotel for another activity (like the Tie Dye). This meant we would drop them off and then have to return in 45 mins to take them to something else which wasn't very relaxing having to keep clock watching on holiday. That said the kids loved it and wanted to go every day so they were well entertained. 2) Sun Beds - This was a bit of a nightmare. Due to the jet lag on the first morning we were up and about at around 06:30 so decided to go for a walk. To our surprise the towel vendor was already open and every bed with an umbrella was already saved at the main pool. We ended up at the quite pool which suited us anyway but this was the same every day. In the end me and my wife took in turns to set an early alarm to go and get beds in the shade. If you sleep in there is no chance of getting a bed with shade. Another observation is that as there is no tokens for the towels people would grab more than they needed and save far too many. Several times there would be a saved sunbed next to us that never got used. I think the hotel should try and get some more umbrellas & introduce a token policy for the hotel. These things are very minor issues on what otherwise was an incredible holiday. Sort these out and its a 5* review from me all day long. I have been told by my daughters that we have to go again so I will check if my observations have been listened to.