TripAdvisor Traveler Rating

My airline canceled my flight to Canada at the last minute, effectively canceling my trip. I contacted the hotel about whether anything could be done. The front desk staff was insanely rude and told me with a pretty condescending voice that: - There would be no refunds as I prepaid for the room, even though I will not be able to stay in it due to reasons beyond my control - They will not accommodate a credit or transfer to another hotel in the same chain. - They will only allow rebooking the room at the same hotel if I was to tell them the new dates before the checkin date (which was the day I contacted them) of equal or lesser value They offered no sympathy for a family that just had their Christmas vacation ruined for something completely out of their control. I would really expect better out of such a highly ranked hotel. I'm out 1000$ for a hotel that I'm not even going to be able to stay at.

Our room at the Fairmount Waterfront was very clean and the view was spectacular. Room service was delicious and timely. It was wonderful to walk along the boardwalk to visit the local holiday market and sights. The nearby train was a great way to get to BC Place.

COMFORTABLE ROOM, VERY HELPFUL CONCIERGES. GOOD BREAKFAST. INSUFFICIENT VEGETARIAN CHOICE (IF ANY!) AT DINNER THEREFORE ATE ELSEWHERE IN THE EVENING. STAYED IN HIGH AND LOW FLOORS OVERLOOKING THE WATERFRONT. PEACEFUL AT BOTH FLOOR LEVELS. WOULD SUGGEST LOW FLOOR AND SPEND THE DIFFERENCE ON THE BREAKFAST!!

From the beautiful tree in the lobby, to the lovely ladies at check in, to the outstanding view of the waterfront & all the Christmas lights, what a fabulous stay!

I came to celebrate my birthday. I mentioned this when I was booking my room. I was very pleasantly surprised when checking in that I was upgraded to a top floor harbor view room. I can't say enough how friendly and accommodating ALL the staff were from a friendly good morning to offering free slippers for our pool use. This all made for one of my best birthday celebrations ever. I hope to come back for our next big celebration - our 25th wedding anniversary.