Reconfiguring our aircraft to serve you better

WestJet has recently acquired several Boeing 737 aircraft from other airlines that are configured with economy-only seating. WestJet is in the process of updating these aircraft to the standard WestJet cabin design, which includes Premium, Extended Comfort and Economy seating, Wi-Fi access, in-seat power and enhanced food and beverage options. We expect to complete this process by the end of 2025. Learn more below.

Identifying an “Economy seating only” aircraft

When booking on WestJet.com, you will be able to recognize if you are booking a flight on one of these aircraft by looking for the “Economy seating only” indicator. If you booked with a travel agent, corporate travel arranger or online travel agency, please consult them to confirm if your flight will be on an aircraft awaiting reconfiguration.

To identify if you are travelling on “Economy seating only” aircraft for a previously booked trip:

Visit Flight Guide within 72 hours of your departure and identify if the “Economy seats only” label is next to your aircraft type
Review your Check-in email that is issued 24 hours prior to departure and look for the “Economy is different on this aircraft” message
When completing the check-in process on or after 24 hours prior to departure, look for the “Economy is different on this aircraft” message when selecting your seats

You’ll still enjoy our Economy service on “Economy seating only” aircraft, but the seats on this aircraft may have limited legroom. As the aircraft await reconfiguration, some amenities, including power and Wi-Fi, may not be available.

Premium cabin removed from “Economy seating only” aircraft

While we are actively working on reconfiguring these aircraft to achieve a consistent onboard experience across our fleet as soon as possible, we’ve heard our guests’ feedback that the Premium and Extended Comfort product onboard these aircraft does not deliver the WestJet standard. In response, we have removed the Premium and Extended Comfort products across all “Economy seating only” aircraft as of May 15, 2025. Moving forward, these aircraft will offer Economy fare bundles only (EconoFlex, Econo, UltraBasic) until their reconfiguration is complete.

If you have booked a Premium or Extended Comfort seat on an aircraft with “Economy seating only” for travel following the removal of this product on or after May 15, 2025 you will receive an email prior to your travel date, notifying you that Premium or Extended Comfort is no longer available on your aircraft. You will retain your seat selection; and your itinerary will be automatically submitted for a partial refund. Please allow up to 30 days after your flight departs for your refund to be processed.

If your itinerary has been affected by this removal and you wish to change your reservation, the following options are available to you:

Premium fare booking options

Change your booking to a similar routing on an aircraft with a Premium cabin. The alternative flight must be within 48 hours of original departure. Any fees and difference in fare will be waived.
Cancel your flight and receive a full refund for your ticket to original form of payment, including associated fees and services.

To proceed with one of the above options, please Contact Us.

If you booked with a travel agent, corporate travel arranger or online travel agency, please consult with them to proceed with one of the above options.

Extended Comfort options

Cancel your Extended Comfort seat selection via Manage Trips (link) and receive a refund, with the option to re-select an alternative seat for a fee.

Investing in consistency across our growing Boeing 737 fleet

Our fleet of Boeing 737 aircraft is expanding, adding essential capacity across our network, allowing us to provide our guests with increased access to affordable and critical air travel.

As these aircraft await reconfiguration, we recognize that the overall experience and available amenities on these “Economy seating only” aircraft differ from our other aircraft. To elevate comfort and convenience, the reconfiguration of these aircraft will introduce Premium and Economy cabins, seating options with more legroom, Wi-Fi access, in-seat power and updated galleys, to bring our guests enhanced choice in food and beverage options, including hot meals. These changes are designed to optimize space, enhance the in-flight experience, and provide a more enjoyable journey for our guests. Across WestJet our teams are working diligently to execute the reconfiguration of these aircraft as soon as possible and expect the process to be complete by the end of 2025.

Bolstering fleet growth amidst delays for direct-from-factory aircraft

As we actively expand our Boeing 737 fleet, it now includes aircraft formerly operated by Swoop, recently acquired Boeing 737 MAX 8 aircraft, and beginning this year, will include Sunwing Airlines aircraft. By incorporating these aircraft, we're able to sustain our anticipated growth across our network, despite global fleet delivery delays affecting the entire aviation industry.

FAQ

These aircraft are identified by a “Economy seats only” tag and information banners when you are booking, changing a flight, or checking in for a flight through a WestJet online self-serve tool.

Explore the seat map, inflight services and specifications for these aircraft:

Prior to reconfiguration, some flights will have reduced legroom and modified seating configurations.

Explore the seat map, inflight services and specifications for these aircraft:

If you booked a flight in a Premium cabin on an Economy seating only aircraft departing on or after May 15, 2025, you will not receive a future travel credit. Instead, you will receive an email prior to your travel date, notifying you that Premium or Extended Comfort is no longer available on your aircraft. You will retain your seat selection; however, your itinerary will be automatically submitted for a partial refund. Please allow up to 30 days after your flight departs for your refund to be processed.

If you booked and completed a trip in Premium on an “Economy seats only” aircraft prior to May 15, 2025 (excludes paid and complimentary upgrades to Premium, and lap-held infants) you will be issued a $50 CAD Travel Bank credit for flights within Canada, and a $100 CAD Travel bank credit for USA, Latin America or Caribbean flights. The credit will be issued after you have completed your flight and may take up to 8 business days to appear in your WestJet account. Each guest, including minors, must have their own WestJet Rewards ID added to the booking before travel to receive the credit. The Travel Bank credit is valid for one year from the date of issue, and while the travel date can be after the credit’s expiry, the credit itself cannot be extended. Sign in to your WestJet Rewards account to check your credit expiry date.

Travel Bank is an easy-to-use account where guests can accumulate the value from non-refundable ticket changes, cancellations or service credits. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees.

A WestJet Rewards account allows you to manage bookings online, subscribe to email communications, and earn and redeem WestJet points through our WestJet Rewards program. It is also required to be issued or use WestJet Travel Bank credits. You can create an account by clicking here. Once created, you'll receive a 9-digit WestJet Rewards ID.

To add a WestJet Rewards ID for each guest while making an online booking, please follow these steps:

Start a booking from https://www.westjet.com/
Once you reach the ‘Enter your details’ step, select “WestJet” from the Loyalty program dropdown
On the Member number field, enter your 9-digit WestJet Rewards ID
Proceed to complete your booking

Note: If you sign in during your booking and are the only traveller, your WestJet Rewards ID will be automatically added. If there are others on the booking, you will need to add each guest’s WestJet Rewards ID individually when entering their guest details.

To add a WestJet Rewards ID for each guest in Manage Trips, please follow these steps:

Go to Manage trips
Enter your reservation code and last name. If you do not know your reservation code, you can find it here
Click on the Manage trips button
Click Edit guest details

To add a WestJet Rewards ID for each guest through online check-in (within 24 hours of flight departure), please follow these steps:

Go to Check in
Enter your reservation code and last name. If you do not know your reservation code, you can find it here
Click on the Check in now button
Enter each guest’s WestJet Rewards ID under Guest Info

Reconfiguring our aircraft to serve you better

Identifying an “Economy seating only” aircraft

Premium cabin removed from “Economy seating only” aircraft

Premium fare booking options

Extended Comfort options

Investing in consistency across our growing Boeing 737 fleet

Bolstering fleet growth amidst delays for direct-from-factory aircraft

FAQ

How do I know if my flight will be on an aircraft awaiting reconfiguration?

What temporary changes should I expect in terms of legroom and seating?

Will I still receive my future travel credit if I booked a Premium seat on an Economy seating only aircraft? Who is eligible for the future travel credit, and how can I receive it and use it?

What is a WestJet Rewards account, and how do I sign up for one?

How do I make a booking using my WestJet Rewards ID or add my WestJet Rewards account to my existing booking?

I booked and completed my trip in Premium on an “Economy seats only” aircraft before May 15, 2025, but my WestJet Rewards ID was not on my booking. How do I claim my credit?

I booked Premium on an “Economy seats only” aircraft and was moved into Premium on another aircraft with the standard Premium cabin. Will I still receive the credit?

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