Reconfiguring our aircraft to serve you better

Our fleet of Boeing 737 aircraft is expanding, adding essential capacity across our network, allowing us to provide our guests with increased access to affordable and critical air travel.

As these aircraft await reconfiguration, we recognize that the overall experience and available amenities on these “Economy seating only” aircraft differ from our other aircraft. To elevate comfort and convenience, the reconfiguration of these aircraft will introduce Premium and Economy cabins, seating options with more legroom, Wi-Fi access, in-seat power and updated galleys, to bring our guests enhanced choice in food and beverage options, including hot meals. These changes are designed to optimize space, enhance the in-flight experience, and provide a more enjoyable journey for our guests. Across WestJet our teams are working diligently to execute the reconfiguration of these aircraft as soon as possible and expect the process to be complete by the end of 2025.

Bolstering fleet growth amidst delays for direct-from-factory aircraft

As we actively expand our Boeing 737 fleet, it now includes aircraft formerly operated by Swoop, recently acquired Boeing 737 MAX 8 aircraft, and beginning this year, will include Sunwing Airlines aircraft. By incorporating these aircraft, we're able to sustain our anticipated growth across our network, despite global fleet delivery delays affecting the entire aviation industry.

The Premium experience is different on these aircraft

We are actively working on reconfiguring these aircraft to achieve a consistent onboard experience across our fleet as soon as possible, however, while we are undergoing this process the onboard experience in Premium may look and feel different.

Economy only seats may be smaller with limited recline, no extra legroom, and no power charging port. Premium seats vary by aircraft.
Fresh chilled meals are served on flights over 2.5 hours. Hot meals are not offered on aircraft undergoing reconfiguration.
Preferred seating at the front of the aircraft – No cabin divider separates these seats from the rest of the aircraft.
More elbow room with blocked middle seats for the first three rows.
Priority boarding Zone 2 - enjoy early access to your seat and overhead bin space.
Exclusive snacks and beverages including wine, beer, and spirits are complimentary.
Future travel credit of $50 CAD for guests travelling domestically and $100 CAD for guests travelling internationally or to the U.S. will be automatically issued to Travel Bank for guests who purchased a Premium fare, flew on these aircraft and added their WestJet Rewards ID to the booking. This is in recognition of the difference in overall experience.

The process for booking these Premium seats will remain the same. You will be able to recognize if you are booking a flight on one of these aircraft by looking for the “Economy seats only” indicator when booking on Westjet.com. If you booked with a travel agent, corporate travel arranger or online travel agency, please consult them to confirm if your flight will be on an aircraft awaiting reconfiguration.

Recognizing the difference in experience

We recognize that some of the amenities on our aircraft awaiting reconfiguration may differ from our other aircraft. In recognition of this, guests who purchase a Premium fare and fly on these aircraft will be issued a $50 CAD Travel Bank credit when travelling domestically and $100 CAD Travel Bank credit when travelling internationally or to the U.S. This credit can be used for future travel. Each guest who has purchased a Premium fare (excluding lap-held infants) qualifies for the credit and is required to have a WestJet Rewards account, with their WestJet Rewards ID added to the booking for the credit to be issued. If you don’t have one, you can sign up now for a WestJet Rewards account.

How long until these transformations are complete?

Our team is working hard to reconfigure our new aircraft, with cabin transformations expected to be completed by the end of 2025.

FAQ

These aircraft are identified by a “Economy seats only” tag and information banners when you are booking, changing a flight, or checking in for a flight through a WestJet online self-serve tool.

Explore the seat map, inflight services and specifications for these aircraft:

Prior to reconfiguration, some flights will have reduced legroom and modified seating configurations in both Premium and Economy.

Explore the seat map, inflight services and specifications for these aircraft:

Flights on aircraft undergoing cabin transformation offer a chilled fresh meals on flights over 2.5hrs (no hot meals) and priority services. Inflight entertainment may be unavailable due to the ongoing updates.

Explore the seat map, inflight services and specifications for these aircraft:

Guests who booked a Premium fare and travel on an “Economy seats only” aircraft (excludes paid and complimentary upgrades to Premium, and lap-held infants) will be issued a $50 CAD Travel Bank credit for flights within Canada, and a $100 CAD Travel bank credit for USA, Latin America or Caribbean flights. The credit will be issued after they have completed their flight and may take up to 8 business days to appear in their WestJet account. Each guest, including minors, must have their own WestJet Rewards ID added to the booking before travel to receive the credit. The Travel Bank credit is valid for one year from the date of issue, and while the travel date can be after the credit’s expiry, the credit itself cannot be extended. Sign in to your WestJet Rewards account to check your credit expiry date.

Travel Bank is an easy-to-use account where guests can accumulate the value from non-refundable ticket changes, cancellations or service credits. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees.

A WestJet Rewards account allows you to manage bookings online, subscribe to email communications, and earn WestJet dollars through our WestJet Rewards program. It is also required to be issued or use WestJet Travel Bank credits. You can create an account by clicking here. Once created, you'll receive a 9-digit WestJet Rewards ID.

To add a WestJet Rewards ID for each guest while making an online booking, please follow these steps:

Start a booking from https://www.westjet.com/
Once you reach the ‘Enter your details’ step, select “WestJet” from the Loyalty program dropdown
On the Member number field, enter your 9-digit WestJet Rewards ID
Proceed to complete your booking

Note: If you sign in during your booking and are the only traveller, your WestJet Rewards ID will be automatically added. If there are others on the booking, you will need to add each guest’s WestJet Rewards ID individually when entering their guest details.

To add a WestJet Rewards ID for each guest in Manage Trips, please follow these steps:

Go to Manage trips
Enter your reservation code and last name. If you do not know your reservation code, you can find it here
Click on the Manage trips button
Click Edit guest details

To add a WestJet Rewards ID for each guest through online check-in (within 24 hours of flight departure), please follow these steps:

Go to Check in
Enter your reservation code and last name. If you do not know your reservation code, you can find it here
Click on the Check in now button
Enter each guest’s WestJet Rewards ID under Guest Info

Yes, you are eligible for the credit. To receive a credit after this trip, add each guest’s WestJet Rewards ID to the booking before you travel. Each guest, including minors will need their own WestJet Rewards ID. It may take 8 business days post trip for the credit to be deposited into your account.

Reconfiguring our aircraft to serve you better

Bolstering fleet growth amidst delays for direct-from-factory aircraft

The Premium experience is different on these aircraft

Recognizing the difference in experience

How long until these transformations are complete?

FAQ

How do I know if my flight will be on an aircraft awaiting reconfiguration?

What temporary changes should I expect in terms of legroom and seating?

Are there any changes to inflight services I should expect if on an “Economy seats only” aircraft?

Who is eligible for the future travel credit, and how can I receive it and use it?

What is a WestJet Rewards account, and how do I sign up for one?

How do I make a booking using my WestJet Rewards ID or add my WestJet Rewards account to my existing booking?

I completed my trip in Premium on an “Economy seats only” aircraft, but my WestJet Rewards ID was not on my booking. How do I claim my credit?

I booked Premium on an aircraft with a standard Premium cabin and was moved into Premium on an aircraft undergoing Premium cabin transformations. Will I receive the credit? Do I need to notify anyone?

I booked Premium on an “Economy seats only” aircraft and was moved into Premium on another aircraft with the standard Premium cabin. Will I still receive the credit?

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