Frequently asked questions

For plastic gift cards the gift card number and access code are located on the back of your gift card. For eGift cards the gift card number and access code can be viewed through a link within your eGift card email.

Plastic gift card bulk orders are not active when received and must be activated prior to being distributed. Any gift card activity attempted prior to activation may render the gift card invalid. To activate your gift card, log into your account and click the "HISTORY" tab.

Once you have located the Order ID click the wand icon on the right to begin activation of all gift cards. The order status will read ‘order processed’ when complete.

Gift cards can be redeemed on eligible purchases on westjet.com, westjetvacations.com, through our contact centres or with your travel agent.

Gift cards cannot be redeemed at the airport or onboard at this time.

Gift cards can only be redeemed for new bookings on WestJet or WestJet Encore operated flights as well as advance seat selection fees (at the time of booking), including applicable taxes, fees and surcharges.

Gift cards cannot be used as payment for:

• Baggage fees, change and cancellation fees, same-day airport changes, seat upgrade fees, kennel fees, and unaccompanied minor fees
• WestJet Vacations packages
• WestJet Rewards redemption bookings
• Purchase of WestJet dollars
• Group bookings (vacations and air only)
• Pre-purchase menu items and Buy on Board menu items
• WestJet Connect
• Cargo services
• Travel insurance
• Car bookings and hotel reservations booked on westjet.com
• Partner airline operated flights

A maximum of one gift card is permitted per booking. You can combine a single gift card with a payment card (Mastercard, Visa, American Express, Diners Club, Discover) to cover the cost of the transaction if necessary. Multiple gift cards cannot be consolidated into a single gift card.

No, gift cards can only be combined with payment cards (Mastercard, Visa, American Express, Diners Club, Discover).

Gift Cards can be redeemed on westjet.com in any available currency. If redeemed in a currency other than Canadian dollars, foreign exchange rates will apply.

Yes. WestJet gift cards are fully transferable.

You can reset your password on the gift card portal.

The username is the email address used to set up the account.

You can check order status in the ‘History’ tab once signed in to your account on the gift card portal. For plastic gift card bulk orders, if it is past 7 business days from the date the order was placed, please contact us.

Please contact us for delivery corrections.

For eGift Cards, have the recipient check their Junk or Spam folder. After you have confirmed the order details and it is past the expected delivery time, please contact us.

Gift cards are treated like cash; WestJet is not responsible for any stored value balance on gift cards which are lost, stolen, damaged or destroyed.

Applicable fare rules apply for bookings paid for with a gift card.

WestJet gift cards are not refundable or redeemable for cash except where required by law. The remaining value of a gift card does not expire and can be used for future travel on WestJet.

WestJet dollars cannot be earned on the purchase of WestJet gift cards. WestJet Rewards members will earn WestJet dollars on flights booked with a WestJet gift card if the fare purchased is eligible for accrual of WestJet dollars.

WestJet Gift Cards cannot be reloaded.

Sign in to your account on the gift card portal to check the status of your gift card bulk order. For other inquiries, please contact us.