All inclusive

Moon Palace Cancun

Chetumal Cancun 5.0

Learn about all active advisories related to this hotel

Overview

The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.

Added value

Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties

not included, please see hotel front desk for complete details.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

2058

Rooms

Superior Deluxe Garden View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Superior Deluxe Garden View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Superior Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Family Deluxe
  • 1 king bed, and 2 double beds
  • Garden view
  • No more than 6 guests in the room
Family Deluxe
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries

Honeymoon Suite
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Honeymoon Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Stocked liquor dispenser
  • Complimentary toiletries
Additional details

Honeymoon Suite ammenities include;

  • Private beach lounge chair area with waiter service.
  • Welcome bottle of wine.
  • Liquor dispenser with premium, upgraded brands of liquor.

Amenities


Location

Address
km 340, Carretera Cancun, Chetumal Cancun, 77500, Mexico
11 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

One of our worst experience in Cancun!

Jacob K on Feb 14, 2025

Despite the photos, the hotel is really old, and worse than that is the customer service. Food service is really cheap and low quality. I went there to the buffet and there was no fruit table! I asked the ...waiter and he said, we don't have it. if you want tell me and I get for you. it took 10-15 min and he came back with a plate of pineapple, tangerine and watermelon! The funny thing is that the buffet were closed for 2 consecutive nights and because of some of other restaurants were closed on those nights, we had really difficulty to find a place to go. we found a restaurant (grill one) and it went there, the guy tole me to come back in 2 hours at 9pm. I could go to the other hotels but for that we have to take bus and spend extra half an hour to get there for a simple dinner! The good part was the Pool that was pretty quiet and enough tables around the pools. beach was dirty and not that much resting place by the beach. there are some but there is a sign that says some specific members that can use. in general, i wont recommend it. I went to different hotels before ( i don't want to name them to advertise them,) but definitely I wont come back here and I don't recommend it. Cleaning ladies were very kind and helpful.

TripAdvisor users rated this property 4 out of 5

Nice first entry into all inclusive resorts

BCNY100 (New York) on Feb 14, 2025

Caveat: this was our first ever resort trip, and so we weren’t entirely prepared. Will share what I wish I knew at bottom . The good: Comfortable rooms, beds good and everything in good condition The ser...vice—staff was friendly, professional and looking to help. Two standouts were servers at Circus (Erik was amazing) and Pier 8 (Javier did an incredible job) Ease—lots to to, nice variety of activities at pool and beach for all ages Pools are in good condition, lots of space, and the kids pool is very fun Entertainment staff- the women who work at dreamery in sunrise are saints. They really made the fun happen The ok: Food— there was plenty and it was completely fine, but pretty limited vegetarian options, so if that’s you be aware Ability to plan ahead— was hard to tell what it would be like before we went The time share pitch— this was totally fine, you can opt out if you want. The one at checkin was a little annoying because we were tired and hungry, but the staff were wonderful about it and very patient The elite status— we didn’t know about this in advance and is probably more noticeable at the grand, but there is a definite class system where members get preferential treatment What I wish I knew: You definitely need to book dinners asap Probably pack less daytime clothes and more evening than you think you need It’s totally walkable even for small kids, and the lobby to lobby bus is much faster than a golf cart most of the time You can only spend resort credit on very small amount of stuff Lunchtime is probably your best bet for most restaurants, and worth going then

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Vacation Offers

  • Save $250 with a minimum 5-night stay at select all-inclusive Palace Resorts in Mexico and Jamaica.

    Cancun, Cozumel, Riviera Maya, Ocho Rios - Runaway Bay, Montego Bay

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