Moon Palace Cancun
Chetumal Cancun 5.0
Active Advisories
There will be renovations in the Lobby and Lobby Bar the week of May 18-21st 205. All efforts will be made to minimize any impact to guests.
Overview
The Moon Palace Golf & Spa Resort is nestled between 123 acres of tropical foliage and sandy beach. There is something for everyone, a wide range of activities, restaurants and their Signature Golf Course by Jack Nicklaus. The possibilities are endless.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
2058
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries

- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- Smoking rooms available (upon request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries

- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Mini-bar
- 2 connecting Superior Deluxe Garden View rooms
- Gaming devices
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- Turndown service
- TV
- Stocked liquor dispenser
- Complimentary toiletries
Honeymoon Suite ammenities include;
- Private beach lounge chair area with waiter service.
- Welcome bottle of wine.
- Liquor dispenser with premium, upgraded brands of liquor.






Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Children’s pool
- Playground
Kids club
Open daily
Teens club
Teens club
- Children ages: 4 to 17
Type | Amenities | |
---|---|---|
Columpios | Bar, Pool bar | |
Lounge Bar | Bar, Lounge | Live music |
Lobby Bar | Bar, Lobby bar | |
Pool Bar | Bar | |
Noir Nightclub | Nightclub | Dance floor, Live DJs |
Columpios | ||
Type | Bar, Pool bar | |
Amenities | ||
Lounge Bar | ||
Type | Bar, Lounge | |
Amenities | Live music | |
Lobby Bar | ||
Type | Bar, Lobby bar | |
Amenities | ||
Pool Bar | ||
Type | Bar | |
Amenities | ||
Noir Nightclub | ||
Type | Nightclub | |
Amenities | Dance floor, Live DJs |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
El Manglar | Buffet | International | Breakfast, Dinner, Lunch | |
Carvao | Buffet | Brazilian | Dinner | Dress code |
Los Caporales | À la carte | Mexican | Breakfast, Dinner | Dress code |
Palapa Delfines | Buffet | International | Dinner, Lunch, Snacks | |
Palapa Pelicanos | À la carte | International | Dinner, Lunch, Snacks | |
Sweet & Coffee | Café | Coffee and Pastries | Snacks | |
Lobby Bar | Snack bar | International | Snacks | |
La Gondola | Buffet | International, Italian | Breakfast, Dinner | This restaurant provides both buffet and à la carte dining |
MoMo | À la carte | Asian | Dinner | Dress code |
Bugambilias | Buffet | International | Breakfast, Dinner, Lunch | |
Palapa Fragata | Buffet | Seafood | Dinner, Lunch | |
Palapa Barracuda | À la carte | International | Breakfast, Dinner, Lunch | |
Pool Bar Columpios | À la carte | Asian | Dinner, Lunch | |
El Caribeno | À la carte | Caribbean | Dinner | Dress code |
La Trattoria | À la carte | International | Dinner | Dress code |
Agra | À la carte | Indian | Dinner | Dress code |
El Manglar | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | ||||
Carvao | ||||
Type of restaurant | Buffet | |||
Type of cuisine | Brazilian | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Los Caporales | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Breakfast, Dinner | |||
Additional Information | Dress code | |||
Palapa Delfines | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Dinner, Lunch, Snacks | |||
Additional Information | ||||
Palapa Pelicanos | ||||
Type of restaurant | À la carte | |||
Type of cuisine | International | |||
Open for | Dinner, Lunch, Snacks | |||
Additional Information | ||||
Sweet & Coffee | ||||
Type of restaurant | Café | |||
Type of cuisine | Coffee and Pastries | |||
Open for | Snacks | |||
Additional Information | ||||
Lobby Bar | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | International | |||
Open for | Snacks | |||
Additional Information | ||||
La Gondola | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International, Italian | |||
Open for | Breakfast, Dinner | |||
Additional Information | This restaurant provides both buffet and à la carte dining | |||
MoMo | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Asian | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Bugambilias | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | ||||
Palapa Fragata | ||||
Type of restaurant | Buffet | |||
Type of cuisine | Seafood | |||
Open for | Dinner, Lunch | |||
Additional Information | ||||
Palapa Barracuda | ||||
Type of restaurant | À la carte | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | ||||
Pool Bar Columpios | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Asian | |||
Open for | Dinner, Lunch | |||
Additional Information | ||||
El Caribeno | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Caribbean | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
La Trattoria | ||||
Type of restaurant | À la carte | |||
Type of cuisine | International | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Agra | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Indian | |||
Open for | Dinner | |||
Additional Information | Dress code |
- Rooms: 2058
- Property view .
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Jetted pools: 6
- Kids pools: 2
- Outdoor pools: 2
Golf
- Golf: on site ($)
Water sports
- Scuba diving: on site
Other sports
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Theme parties
- Meditation garden
- Marina
- Dive tank
- FlowRider
- ATM
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Tour desk
- Valet parking
- Catholic mass (Saturdays)
- Car rental desk available ($)


Lobby

Lobby Bar

Pool

Kids Pool

Kids Club

Awe Spa

La Gondola

Carvao

El Manglar

Golf
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.0
One of our worst experience in Cancun!
Jacob K on Feb 14, 2025
Despite the photos, the hotel is really old, and worse than that is the customer service. Food service is really cheap and low quality. I went there to the buffet and there was no fruit table! I asked the ...waiter and he said, we don't have it. if you want tell me and I get for you. it took 10-15 min and he came back with a plate of pineapple, tangerine and watermelon! The funny thing is that the buffet were closed for 2 consecutive nights and because of some of other restaurants were closed on those nights, we had really difficulty to find a place to go. we found a restaurant (grill one) and it went there, the guy tole me to come back in 2 hours at 9pm. I could go to the other hotels but for that we have to take bus and spend extra half an hour to get there for a simple dinner! The good part was the Pool that was pretty quiet and enough tables around the pools. beach was dirty and not that much resting place by the beach. there are some but there is a sign that says some specific members that can use. in general, i wont recommend it. I went to different hotels before ( i don't want to name them to advertise them,) but definitely I wont come back here and I don't recommend it. Cleaning ladies were very kind and helpful.
Nice first entry into all inclusive resorts
BCNY100 (New York) on Feb 14, 2025
Caveat: this was our first ever resort trip, and so we weren’t entirely prepared. Will share what I wish I knew at bottom . The good: Comfortable rooms, beds good and everything in good condition The ser...vice—staff was friendly, professional and looking to help. Two standouts were servers at Circus (Erik was amazing) and Pier 8 (Javier did an incredible job) Ease—lots to to, nice variety of activities at pool and beach for all ages Pools are in good condition, lots of space, and the kids pool is very fun Entertainment staff- the women who work at dreamery in sunrise are saints. They really made the fun happen The ok: Food— there was plenty and it was completely fine, but pretty limited vegetarian options, so if that’s you be aware Ability to plan ahead— was hard to tell what it would be like before we went The time share pitch— this was totally fine, you can opt out if you want. The one at checkin was a little annoying because we were tired and hungry, but the staff were wonderful about it and very patient The elite status— we didn’t know about this in advance and is probably more noticeable at the grand, but there is a definite class system where members get preferential treatment What I wish I knew: You definitely need to book dinners asap Probably pack less daytime clothes and more evening than you think you need It’s totally walkable even for small kids, and the lobby to lobby bus is much faster than a golf cart most of the time You can only spend resort credit on very small amount of stuff Lunchtime is probably your best bet for most restaurants, and worth going then
Vacation Offers
-
Save $250 with a minimum 5-night stay at select all-inclusive Palace Resorts in Mexico and Jamaica.
Cancun, Cozumel, Riviera Maya, Ocho Rios - Runaway Bay, Montego Bay
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
Find your vacation package
