Paradisus Cancun
Cancun 5.0
Overview
This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
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- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow top mattress
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
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- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Patio
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV

- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV

- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Maximum 3 adults
- 1 king bed, or 2 double beds
- Maximum 3 adults
- No more than 4 guests in the room
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.

- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Climate control
- Concierge service
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.

- 1 king bed
- Lagoon View
- No more than 4 guests in the room
- 1 king bed
- Lagoon View
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.

- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.

- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
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- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
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- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
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
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

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


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Amenities
- Elevators.
- Facilities for the hearing impaired.
- Facilities for the vision impaired.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Zone
Teens Club
- Children ages: 2 to 12
- A wide variety of entertainment and nightly shows.
Type | Amenities | |
---|---|---|
Ginger Bar & Ginger Lounge | Bar, Lounge | |
Fahrenheit Bar | Bar, Swim-up bar | Open air |
Kanna Beach Club | Bar, Beach bar | Open air |
Lemon Fish Bar | Bar, Lounge | Open air |
Blue Agave Bar | Bar, Restaurant bar | |
Sante Bar | Bar | |
Ginger Bar & Ginger Lounge | ||
Type | Bar, Lounge | |
Amenities | ||
Fahrenheit Bar | ||
Type | Bar, Swim-up bar | |
Amenities | Open air | |
Kanna Beach Club | ||
Type | Bar, Beach bar | |
Amenities | Open air | |
Lemon Fish Bar | ||
Type | Bar, Lounge | |
Amenities | Open air | |
Blue Agave Bar | ||
Type | Bar, Restaurant bar | |
Amenities | ||
Sante Bar | ||
Type | Bar | |
Amenities |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Internet
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Malva Food Bazar | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Capella | À la carte | American, Italian | Dinner | Dress code |
SAL Steak Cave | À la carte | Grill/steak house | Dinner | ($), Dress code, Not included with all-inclusive plan |
Lemon Fish | À la carte | Japanese | Dinner | Dress code |
Cielo | À la carte | Mexican | Dinner | Dress code |
Agua Marina | À la carte | Seafood | Dinner | Dress code |
Blue Agave | À la carte | Mexican | Dinner, Lunch | Dress code |
Sante | À la carte | Mediterranean | Breakfast, Lunch | Adults only, Dress code, Exclusive to The Reserve guests |
Lunch Box | À la carte | Brazilian | Dinner | |
Oyster Bar by Aqua Marina | À la carte | Seafood | Lunch | Premium menu items ($) |
Nespresso Coffee Corner | Café | Coffee and Pastries | Snacks | |
Gelato Corner | Snack bar | Gelato and ice cream | Snacks | |
Food Truck | Snack bar | American | Lunch, Snacks | |
Malva Food Bazar | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | Dress code | |||
Capella | ||||
Type of restaurant | À la carte | |||
Type of cuisine | American, Italian | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
SAL Steak Cave | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Grill/steak house | |||
Open for | Dinner | |||
Additional Information | ($), Dress code, Not included with all-inclusive plan | |||
Lemon Fish | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Japanese | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Cielo | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Agua Marina | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Seafood | |||
Open for | Dinner | |||
Additional Information | Dress code | |||
Blue Agave | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Dinner, Lunch | |||
Additional Information | Dress code | |||
Sante | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mediterranean | |||
Open for | Breakfast, Lunch | |||
Additional Information | Adults only, Dress code, Exclusive to The Reserve guests | |||
Lunch Box | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Brazilian | |||
Open for | Dinner | |||
Additional Information | ||||
Oyster Bar by Aqua Marina | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Seafood | |||
Open for | Lunch | |||
Additional Information | Premium menu items ($) | |||
Nespresso Coffee Corner | ||||
Type of restaurant | Café | |||
Type of cuisine | Coffee and Pastries | |||
Open for | Snacks | |||
Additional Information | ||||
Gelato Corner | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | Gelato and ice cream | |||
Open for | Snacks | |||
Additional Information | ||||
Food Truck | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | American | |||
Open for | Lunch, Snacks | |||
Additional Information |
- Suites: 657
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Kids Spa available ($)
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Activity pools: 1
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 1
Golf
- Golf: on site ($)
Golf cart mandatory and is not included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking available ($)
- Wedding facilities available ($)
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Aerial view
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Exterior
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Main Atrium
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Atrium Lounge
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Main Pool
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Main Pool
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Kids Pool
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The Reserve pool
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Coco's Beach Club
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Coco's Beach Club
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Coco's Beach Club
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Baby Club
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Eco Spa
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Malva Restaurant
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Vento Restaurant
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Bana Restaurant
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Blue Agave Restaurant
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Blue Agave Restaurant
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La Palapa Restaurant
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Avenue Bar
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Red Lounge
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The Market Grill
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Family Concierge Lounge
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Family Concierge Lounge
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Fitness centre
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Spin studio
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Wedding Gazebo
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Bridal Suite Dressing Room
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Spa
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Spa
Location
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Reviews
TripAdvisor Traveler Rating
4.5 Excellent
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Cleanliness 4.5
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Location 4.5
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Rooms 4.5
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Service 4.5
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Value 4.0
Great couple trip
Bailey P (Calgary, Canada) on Feb 22, 2025
The resort is beautiful and has so much to offer. We stayed on the adults only side and enjoyed the poolside Bali beds, there are no palapas on the adults only beach as the tide took them out. LEMON FISH a...nd the SAL Steakhouse restaurant were our favourite, the buffet is pretty bland. Nice beach with beautiful sand and hardly any seaweed. Walking distance to Aquaworld and restaurants off the resort.
AMAZING TIME! Loved it and will be back
Vijiti (Toronto, Canada) on Feb 22, 2025
The resort is beautiful and we had a wonderful time! We were two families of 4 (kids aged 2, 7, 10 and 10). A few highlights: * Lobby is stunning - the integration of greenery, water features, light and u...se of spaces creates an inviting and beautiful ambience that automatically relaxes you * Food is good - great options - we really liked the Blue Agave Mexican, Outdoor Seafood Restaurant, Breakfast buffet, Lemon Fish and the ice-cream gelato bar * Beach is beautiful - soft sand, lots of good space for kids to play and water clarity/calmness depended on weather (clear on sunny days but rough on rain/windy days). Walking around to the other resorts - our hotel portion is very nice! * Fun kids club! Although the kids club is not big or very modern compared to some other resorts, the ladies who run it do a fantastic job of creating activities and events that the kids absolutely loved! They wanted to go every day and even want to come back for it! * We did not have the upgrade to family/club class but still enjoyed the whole experience and didn’t feel like we missed out! * Great service and special thanks to the following people who made our stay absolutely wonderful! Thank you Gerry for helping book all our meals - that really saved us so much time and made our stay so easy! Thank you to all the Kidsdom team who made the kids want to go back every day - specifically: Irlanda, Alexia, Joanna and Monse. Thank you to Marco, Perla (Nespresso cafe), Michelle, Gerrardo, Manuel and Alejandro for the great service. You all made our stay amazing! * Few areas of improvement although I believe they are renovating very soon so most will be addressed: 1) Rooms are dated but to be honest it didn’t bother us as we were out most of the day. I think this will be upgraded in their upcoming renovations 2) Pools are beautiful but only 1 is heated which makes it hard for young kids to use the other ones. Again I think this will be upgraded in their upcoming renovations 3) Beach chairs are limited so you need to get up early or stay up late at night and put some things to save chairs (ex. Sunblock/book). We didn't mind this as we were up till 11pm anyways and secured them then * For the price and the quality - we really enjoyed this resort experience and would happily do it again!
Vacation Offers
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Receive up to $200 USD in resort coupons with a minimum 3-night stay at select all-inclusive Melia Hotels & Resorts in Mexico and the Dominican Republic.
Cozumel, Cancun, Riviera Maya, Punta Cana, Puerto Vallarta, Los Cabos -
Up to two kids 5-12 years old stay for free at the all-inclusive Paradisus Cancun in Cancun, Mexico.
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