Paradisus Cancun
Cancun 5.0
Overview
This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
![Junior Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2_Paradisus_Jr_Suite_Lagoon_View.jpg)
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow top mattress
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
![Junior Suite Ocean View](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2-jr-suite-ocean-view.jpg)
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Patio
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
![Luxury Junior Suite Ocean View](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/30-cunpc2-luxury-jrste-ocean-view.jpg)
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
![The Reserve Deluxe Lagoon Junior Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/33-cunpc2-the-reserve-dlx-lagoon-view-jrste.jpg)
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- No more than 4 guests in the room
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
![The Reserve Deluxe Ocean View Junior Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/35-cunpc2-the-reserve-dlx-ocean-view-jrste.jpg)
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Climate control
- Concierge service
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
![The Reserve Deluxe Lagoon View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/34-cunpc2-the-reserve-dlx-lagoon-view-suite.jpg)
- 1 king bed
- Lagoon View
- No more than 4 guests in the room
- 1 king bed
- Lagoon View
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
![The Reserve Deluxe Ocean View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2-the_reserve_luxury_jr-suite_ov.jpg)
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
![The Reserve One Bedroom Deluxe Ocean View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/32-cunpc2-the-reserve-1bdrm-dlx-ocean-view-suite-bath.jpg)
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
![](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/paradisus-cancun-nitke-js-ov-1.jpg)
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
![](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/paradisus-cancun-master-suite-nitke-ov%20.jpg)
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
![Junior Suite Junior Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2_Paradisus_Jr_Suite_Lagoon_View.jpg)
![Junior Suite Ocean View Junior Suite Ocean View](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2-jr-suite-ocean-view.jpg)
![Luxury Junior Suite Ocean View Luxury Junior Suite Ocean View](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/30-cunpc2-luxury-jrste-ocean-view.jpg)
![](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/31-cunpc2-luxury-jrste-ocean-view-king.jpg)
![The Reserve Deluxe Lagoon Junior Suite The Reserve Deluxe Lagoon Junior Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/33-cunpc2-the-reserve-dlx-lagoon-view-jrste.jpg)
![The Reserve Deluxe Ocean View Junior Suite The Reserve Deluxe Ocean View Junior Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/35-cunpc2-the-reserve-dlx-ocean-view-jrste.jpg)
![The Reserve Deluxe Lagoon View Suite The Reserve Deluxe Lagoon View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/34-cunpc2-the-reserve-dlx-lagoon-view-suite.jpg)
![The Reserve Deluxe Ocean View Suite The Reserve Deluxe Ocean View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2-the_reserve_luxury_jr-suite_ov.jpg)
![The Reserve One Bedroom Deluxe Ocean View Suite The Reserve One Bedroom Deluxe Ocean View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/32-cunpc2-the-reserve-1bdrm-dlx-ocean-view-suite-bath.jpg)
![The Reserve One Bedroom Deluxe Ocean View Suite The Reserve One Bedroom Deluxe Ocean View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2-the-reserve_one-bdrm-ov-lv-rm-2.jpg)
![The Reserve One Bedroom Deluxe Ocean View Suite The Reserve One Bedroom Deluxe Ocean View Suite](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/cunpc2-the-reserve-one-dbrm-ov-lv-rm-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/paradisus-cancun-nitke-js-ov-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/rooms/paradisus-cancun-master-suite-nitke-ov%20.jpg)
Amenities
- Elevators.
- Facilities for the hearing impaired.
- Facilities for the vision impaired.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Zone
Teens Club
- Children ages: 2 to 12
- A wide variety of entertainment and nightly shows.
Type | Amenities | |
---|---|---|
Ginger Bar & Ginger Lounge | Bar, Lounge | |
Fahrenheit Bar | Bar, Swim-up bar | Open air |
Kanna Beach Club | Bar, Beach bar | Open air |
Lemon Fish Bar | Bar, Lounge | Open air |
Blue Agave Bar | Bar, Restaurant bar | |
Sante Bar | Bar |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
Internet
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Malva Food Bazar | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
Capella | À la carte | American, Italian | Dinner | Dress code |
SAL Steak Cave | À la carte | Grill/steak house | Dinner | ($), Dress code, Not included with all-inclusive plan |
Lemon Fish | À la carte | Japanese | Dinner | Dress code |
Cielo | À la carte | Mexican | Dinner | Dress code |
Agua Marina | À la carte | Seafood | Dinner | Dress code |
Blue Agave | À la carte | Mexican | Dinner, Lunch | Dress code |
Sante | À la carte | Mediterranean | Breakfast, Lunch | Adults only, Dress code, Exclusive to The Reserve guests |
Lunch Box | À la carte | Brazilian | Dinner | |
Oyster Bar by Aqua Marina | À la carte | Seafood | Lunch | Premium menu items ($) |
Nespresso Coffee Corner | Café | Coffee and Pastries | Snacks | |
Gelato Corner | Snack bar | Gelato and ice cream | Snacks | |
Food Truck | Snack bar | American | Lunch, Snacks |
- Suites: 657
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Kids Spa available ($)
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Activity pools: 1
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 1
Golf
- Golf: on site ($)
Golf cart mandatory and is not included
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
- Tour excursions: on site ($)
Other activities
- Arts and crafts: on site ($)
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Concierge
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Valet parking available ($)
- Wedding facilities available ($)
![Logo: Paradisus Cancun Resort](/content/dam/westjet/images/hotels/logos/cunpc2-logo.jpg)
![Aerial view](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/08-cunpc2-main-pool-aerial-view.jpg)
Aerial view
![Exterior](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/05-cunpc2-general-night.jpg)
Exterior
![Main Atrium](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-09-Main_Atrium-Daytime.jpg)
Main Atrium
![Atrium Lounge](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/07-cunpc2-main-atrium-lounge.jpg)
Atrium Lounge
![Main Pool](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/10-cunpc2-main-pool.jpg)
Main Pool
![Main Pool](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-05-Main_Pool_Sunrise.jpg)
Main Pool
![Kids Pool](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/11-cunpc2-kids-pool.jpg)
Kids Pool
![The Reserve Pool](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/13-cunpc2-the-reserve-adults-only-pool.jpg)
The Reserve pool
![Coco's Beach Club](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-cocos_beach_club.jpg)
Coco's Beach Club
![Coco's Beach Club](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-07-Cocos_Beach_Club.jpg)
Coco's Beach Club
![Coco's Beach Club](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-08-Cocos_Beach_Club.jpg)
Coco's Beach Club
![Baby Club](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-baby-club.jpg)
Baby Club
![Eco Spa](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-eco_spa.jpg)
Eco Spa
![Malva Restaurant](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-10-Malva_Restaurant_.jpg)
Malva Restaurant
![Vento Restaurant](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-12-Vento_Restaurant.jpg)
Vento Restaurant
![Bana Restaurant](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-13-Bana_Restaurant.jpg)
Bana Restaurant
![Blue Agave Restaurant](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-14-Blue_Agave_Restaurant-2.jpg)
Blue Agave Restaurant
![Blue Agave Restaurant](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-15-Blue_Agave_Restaurant.jpg)
Blue Agave Restaurant
![La Palapa Restaurant](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-16-La_Palapa_Restaurant_Royal_Service.jpg)
La Palapa Restaurant
![Avenue Bar](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-17-Avenue_Bar.jpg)
Avenue Bar
![Red Lounge](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-18-Red_Lounge.jpg)
Red Lounge
![The Market Grill](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-the-market-grill-rest.jpg)
The Market Grill
![Family Concierge Lounge](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-19-Family_Concierge_Lounge.jpg)
Family Concierge Lounge
![Family Concierge Lounge](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-20-Family_Concierge_Lounge_Game_Room.jpg)
Family Concierge Lounge
![Fitness centre](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-fitness-center.jpg)
Fitness centre
![Spin Studio](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-spin_room.jpg)
Spin studio
![Wedding Gazebo](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-21-Wedding_Gazebo-2.jpg)
Wedding Gazebo
![Bridal Suite Dressing Room](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-22-Bridal_Suite_Dressing_Room.jpg)
Bridal Suite Dressing Room
![Spa](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-yhi_spa-couples-cabin.jpg)
Spa
![Spa](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/cunpc2-yhi_spa_lounge.jpg)
Spa
Location
![23 km from CUN airport 23 km from CUN airport](/content/dam/westjet/images/hotels/cun/cunpc2-paradisus-cancun-resort/main/04-cunpc2-aerial-general-facade-hero.jpg)
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.0
Great Service beautiful resort
Alise U on Jul 13, 2024
We stayed at the Paridisus Reserve side and had Iran as our concierge. Iran was so attentive and passionate about providing great service and did an amazing job ensuring we had all we needed during our stay! Thanks Iran and all the staff at Paradisus!
Worst food ever experience.
mogginsKent (Rochester, United Kingdom) on Jul 13, 2024
Stayed her for 10 nights in the reserve but standard ocean front room. Room is very tired but bed is very comfortable. The main problem with the hotel was the food. The worst menus ever. Travelled to at least 30 caribbean/Mexican resorts and have always had nice evening meals. NOT 1 restaurant had nice food. Most nights we just went to bed around 7 to avoid going to dinner. On 3 occasions in the buffet restaurant hairs were found in the food not on top. Nothing seemed to match. If they did meat, which was not good, there was nothing to match it up with. Potatoes were never cooked just hard and full of salt. Carrots covered in pepper. Pizza was like biting into cardboard. Had Jerk chicken in one restaurant sauce was terrible tasted of liquorice. Having been to Jamaica 11 times never tasted jerk like it before. Breakfast at the reserve restaurant would take over an hour and they only got the order correct once. Every dessert looked nice but tasted of nothing. If you were vegetarian you have no chance here. I ordered an omelette with onion, and tomato. It was cooked in a long line of egg mix with 3 other peoples omelette. As a result ended up with the smallest omelette ever with bacon after waiting in line 20 mins. Just gave up. Went to the spa- OMG what a dirty grotty place. I stayed 5 mins and left. A spa should be relaxing and luxurious. The wood on the floor was filthy, hand rail into the pool was broken. Was given a chair to sit on and the wheel feel off. The place needs to be gutted. Went to the sports bar to watch football/soccer. Asked the barman to change the channel only to be told he doesn't have the remote its else where, waited ages for the person to come in but during the 90 mins it was turned over about 20 times. All in all a very badly run hotel. Only positive most staff were very friendly and drinks were good . Drink service around the reserve pool was very good. Osca,and Caesar very good.
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