Active Advisories
This resort will be temporarily closed for renovations from June 1, 2025 – April 1, 2026.
Overview
This proud recipient of the AAA Four Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow top mattress
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Patio
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Maximum 3 adults
- 1 king bed, or 2 double beds
- Maximum 3 adults
- No more than 4 guests in the room
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Climate control
- Concierge service
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Lagoon View
- No more than 4 guests in the room
- 1 king bed
- Lagoon View
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Lit make-up mirror
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 3 adults
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Climate control
- Concierge service
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Living room
- Pillow menu
- Seating area
- Upgraded amenities
- 24 hour room service
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
The Reserve provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay
- International magazines in digital format
- Private Lounge, cocktails and snacks in the evening
- Exclusive lounge private check-in/out
- Priority in the reservation of restaurants
- Water ritual at YHI SPA*
- Exclusive pool with a closer bar or swim-up bar
- Exclusive beach area*
- Premium drinks available*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Exclusive restaurant*
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- 24 hour room service ($)
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- TV
Nitke provides luxury amenities and superior personalized service.
- Discreet and effective assistance from a Destination Concierge throughout the stay.
- International magazines in digital format
- Water ritual at YHI SPA*
- Destination concierge service via instant messaging
- Nespresso coffee machine
- Superior minibar
- Turndown Service
- Priority in the reservation of restaurants
- Bathrobes and slippers
- Kids and teenagers’ activities programs
- Kids toiletries
- Kids beverages in the minibar
- Complimentary dinner at Sal Steak Cave*
*Adults only.
Amenities
Aerial view
Exterior
Main Atrium
Atrium Lounge
Main Pool
Main Pool
Kids Pool
The Reserve pool
Coco's Beach Club
Coco's Beach Club
Coco's Beach Club
Baby Club
Eco Spa
Malva Restaurant
Vento Restaurant
Bana Restaurant
Blue Agave Restaurant
Blue Agave Restaurant
La Palapa Restaurant
Avenue Bar
Red Lounge
The Market Grill
Family Concierge Lounge
Family Concierge Lounge
Fitness centre
Spin studio
Wedding Gazebo
Bridal Suite Dressing Room
Spa
Spa
Location
Reviews
TripAdvisor Traveler Rating
Friendly, great service, overall a decent all inclusive
traviesita_02 (Fremont, California) on Apr 26, 2025
This was the first time I stayed at Paradisus Cancun. Our group consisted of 13 people. Like everything else, there are always pros and cons. For the most part we all had a great time with extremely great ...service. Food: buffet food will always be buffet food so 3/5. Lemon Fish was by far the best restaurant that I tried. Capella was a 4/5. The burrata reminded me of the one I had in Italy. AquaMarina was a 3/5. The pool pizza/ice cream/tacos were a big hit with the 6 kids we had 5/5. You are also able to order food from the servers while at the pool. Everyone loved the wings, nachos, and burgers. Room service 5/5 quick and good food. Drinks: The best way I can describe it is that the drinks were like any other all inclusive I have been too. Nothing too special. They do charge of you want top shelf alcohol. My brother was not too happy that they didn’t have a good selection of beer. They only had tecate, dos xx, heineken, sol, and I believe Inca or something like that. Rooms: we had a total of 4 rooms. 2 on the 2nd floor and 2 on the 5th floor. The 2 on the 2nd floor were fine and always had the snacks and mini bar restocked. The rooms on the 5th floor were dirty, rarely had the room cleaned or mini bar stocked. We had to call front desk to restock toilet paper. Coffee: I loved the Nespresso Bar. My catch 22, I didn’t like that the rooms didn’t have a coffee machine, but having the nespresso bar forced me to get up early and catch the sunrise, which was beautiful btw. Activities: They have multiple activities throughout the day for everyone to enjoy. Some were yoga, beach soccer, water zumba, and water volleyball. I did hear that the resort was shutting down for a year to remodel beginning in July. Which is good for the resort but bad for all the workers who will be loosing their jobs. During our stay we had a lot of nice workers with great hospitality. One of the workers specifically I have to shout out. Armando Balem at Malva a.m crew is an amazing worker and definitely a keeper! Gracias por todo!
"Overpriced, pushy sales tactics, poor service — not the honeymoon experience we dreamed of at Paradisus Cancun."
Demeitrice C on Apr 26, 2025
My wife and I recently stayed at Paradisus Cancun for our honeymoon, and unfortunately, it was a very disappointing experience from start to finish. Upon arriving in Cancun, we called the resort to ask ab...out shuttle transportation. They told us it had to be arranged in advance and that we would need to take a taxi. However, there was a Paradisus companion shuttle parked right in front of us, which immediately made us feel misled. When we finally arrived at the resort by taxi, guest services immediately tried to upsell us to a more expensive room with a better view. After we declined, the front desk agent’s attitude completely changed. She informed us that our original room wasn't ready due to a “service issue” and we would need to wait another hour. We asked if they could at least upgrade us for the inconvenience, but they refused. To make matters worse, we were required to pay the full balance of our stay upfront at check-in. On the way to our room, we were stopped by another staff member trying to sell us a timeshare. He offered us a free massage in exchange for sitting through a "40-minute" sales pitch, which we declined. Unfortunately, he continued to harass us every time we crossed paths with him during our stay. The dining experience was mediocre at best. Out of the five days we stayed, we only had one truly good dining experience. Everything else was subpar. When we asked about better food options, we were told that we would need to pay extra for "premium" meals, even though we had purchased the all-inclusive package. The drinks were made with unfamiliar and lower-end alcohol brands. Again, we were told that to get name-brand alcohol, we would need to pay for a premium package. Our room was poorly maintained. The light switches were wired awkwardly — to turn on the bathroom light, the bedroom light also had to be on, and the ceiling fan only worked if the shower light was on. The lamp on the desk didn’t work either, making it very uncomfortable for me to do any work. At the beach, we were immediately pressured to rent cabanas for $250 if we wanted a comfortable place to relax — again, something you’d expect to be included in an all-inclusive package. The prices at the gift shop were outrageous. A toothbrush and a small bar of soap cost us $30. Whenever we had service issues or concerns, the default response we received was, "We don't speak English," which felt dismissive and unhelpful. Another major disappointment was the lack of communication about the resort activities. It wasn’t until the third day that we realized we had to scan a QR code hidden at the bottom of a pamphlet to find the schedule. Even then, the adult activities were minimal — usually just one event per night from 8–9 PM. Meanwhile, there were plenty of daytime activities for kids. This was my second stay at Paradisus Cancun, and sadly, it will be my last. A honeymoon is supposed to be a once-in-a-lifetime memory, but this experience left us feeling frustrated and extremely disappointed. For a resort that markets itself as "luxury" and "all-inclusive," we felt nickel-and-dimed at every turn and treated as less important when we declined to spend additional money. We expected so much more — especially for such an important occasion.
Vacation Offers
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Receive up to $200 USD in resort coupons with a minimum 3-night stay at select all-inclusive Melia Hotels & Resorts in Mexico and the Dominican Republic.
Cozumel, Cancun, Riviera Maya, Punta Cana, Puerto Vallarta, Los Cabos -
Up to two kids 5-12 years old stay for free at the all-inclusive Paradisus Cancun in Cancun, Mexico.
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