Active Advisories
Please note the following refurbishment schedule of the Princess hotels in Mexico, Grand Sunset Princess and Grand Riviera Princess.
To facilitate the work, the refurbishment of the resorts will be carried out in two phases.
Work will commence in the first week of May 2025 at the Grand Sunset Princess, with phased renovations of common areas and restaurants, concluding by December 20, 2025.
Following this, and with the common areas and restaurants already renovated, the second phase will begin with refurbishments at the Grand Riviera Princess and Princess Family Club Riviera, scheduled for completion by April 30, 2026, ensuring all improvements are fully operational for Summer 2026.
The project includes a complete overhaul of all rooms, restaurants, and various common areas of the complex.
The work will be conducted to ensure there is no impact on service quality or guest comfort during these periods. Fortunately, due to the structural characteristics of the complex, guests will not be inconvenienced by the renovations.
Overview
The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.
Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
674
Inclusions
- Daily activities
- Round-trip airport transfers
- Shuttle throughout the property.
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- Direct access to pools
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- In-room, premium bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- DVD library available in Platinum Lounge
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Private pool with butler service (drinks only)
- Nightly turn down service
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- Free 1 day Spa package (30 minute massage, facial, exfoliation of hands and feet) per person, per stay
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- DVD library available in Platinum Lounge
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Private pool with butler service (drinks only)
- Nightly turn down service
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner
- 24 hour concierge service in the Platinum Club Lounge
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
Amenities
Beach sailing
Beach wedding
Exterior of rooms
Spa massage
Snack Riviera
Chef
Spa
Pool Bar
La Vaqueria
Beach
Theatre
Lobby
Las Olas
Plaza
Spa
Lounge
Buffet Restaurant Green
Restaurant
Pool
La Hacienda
Beach wedding
Cabanas
Mama Mia
Pool with hotel view
Snack Sunset
View from hotel
Lobby Bar
Pool
Chill Out
Pool
Location
Reviews
TripAdvisor Traveler Rating
Wedding at Grand Riviera Princess
Flavie R (Montreal, Canada) on Dec 18, 2024
I am writing to share my disappointment regarding my recent stay at this resort in December 2024 for my wedding. This was my third visit, and my husband and I were genuinely looking forward to the same exceptional service and experiences we had enjoyed in the past. Unfortunately, this time, it fell far short of our expectations. Given that we brought a large group of guests to celebrate such a special occasion, we expected a higher level of care and attention. This is not what happened at all ... One particularly disappointing experience occurred at Chill Out Beach, a private area for which we paid extra to access. At 4:30 PM, we went to the bar and were told it was closed, even though the posted closing time was 5 PM (a time I had specifically confirmed with staff). However, after providing a generous tip, the bar suddenly “reopened.” This kind of behavior is unacceptable, especially in a space that requires an additional fee to enjoy. It left us feeling taken advantage of and frustrated, completely tarnishing what should have been a relaxing and enjoyable experience. Additionally, the food quality at the à la carte restaurants has declined significantly. During previous visits, we loved dining at Mama Mia and the Mexican restaurant, and the food was always one of the highlights of our stay. This time, however, it was a major letdown. Our meals were served cold, and the pasta seemed like it had been made the day before. While we were not sick, the quality of the food was nowhere near what it used to be. To make matters worse, organizing group reservations was unnecessarily complicated and disappointing. Since we were celebrating our wedding, we assumed the resort would assist us with group bookings for our guests. Instead, we were told that reservations for groups larger than 10 people would incur additional charges, which is absolutely ridiculous. For smaller groups, we were informed we couldn’t make a reservation unless we paid $150 USD for a bottle of wine to secure a table. These policies made it extremely difficult to enjoy meals with our loved ones and added unnecessary stress to what should have been a joyful occasion. The resort’s overall decline in service and quality, combined with the focus on extra payments for basic hospitality, undermines the experience and damages the trust of your loyal customers. That said, I want to acknowledge Raquel Martinez, who has consistently provided exceptional service and went above and beyond to make our stay more enjoyable. Her professionalism and kindness stood out in an otherwise disappointing experience. Sadly, this visit has solidified our decision not to return to this resort. It’s disheartening to see the decline in service and quality, especially as loyal guests who once considered this our favorite destination.
Platinum is the way to go!
898delaniem on Dec 16, 2024
Clean room, comfortable bed, two tubs, and a good sized balcony. The first night our tub on the balcony leaked onto the balcony below us but maintenance came to fix it and we had no more troubles. Our concierge Leo was super helpful and got us all the reservations we wanted. He also always said hi and chatted when we walked in the lobby. The platinum pool is small but cozy. Staff comes to take drink orders when you’re there, so you can longe all day. The beach is huge! There’s Lots of seating around the pools and beach as well, we were never without a spot. Plenty of wildlife, Coati’s/deer/agouti/iguana’s…and the Coatis are NOT as bad as the reviews make them seem, they did not come near our food or drinks. They mostly wander around looking for unoccupied plates or diving into the garbages. Some reviews also talk about the shuttle service but we loved it. It’s a huge resort and takes a bit to walk. If the shuttle wasn’t there immediately when we would go down to catch it, we would grab a drink and then it would come soon after. They stay on top of the 15min cycle. All of our food was delicious, we loved the teppanyaki and French restaurants. The buffets were also great, huge selection for breakfast and lunch.
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