Overview
Enjoy the jungle’s mystique at Grand Velas Riviera Maya, a Luxury All-Inclusive resort for all ages, awarded with 5 Diamonds by the AAA, with three ambiances highlighting the Riviera Maya’s beauty. Featuring Michelin-starred Cocina de Autor and the Forbes 5-star SE Spa, the property offers award-winning dining, oversized suites, seasonal activities, and Kids’ and Teens’ Clubs for a premier vacation experience.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Maximum 1 child
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- Rollaway bed (on request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 1 child
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Mini fridge
- Mini-bar
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
Amenities
Aerial beach view
Aerial beach view
Autor
Chaka
Grand Class pool
Kid's Club
Koi
Lobby
Piano Bar
Pool and beach
Pool
Restaurant
Sen Lin
Sky Bar
Spa
Teen's Club
Wedding
Zen pool
Location
Reviews
TripAdvisor Traveler Rating
Great all inclusive hotel. Would go back!
Ryan R (Chadds Ford, United States) on Apr 19, 2025
This hotel is beautiful and we couldn't have asked more for the service we received. Having a private concierge (everyone gets this) was amazing and very helpful. Everyone was extremely friendly and we f...elt very safe in the resort. There is a variety of restaurants and all were excellent. We would definitely return. Maybe next time not going during spring break as there were a ton of kids. Our kids are teenagers so we stayed mostly at the adult only pool. We wish the beach was a little bigger and could go out in the water further....that would be my only suggestion.
I wouldn't stay here ever again!!!!!
Lisa D (Cincinnati, Ohio) on Apr 18, 2025
I'll start by saying that I have now been to all the Grand Velas resorts and this one in Riviera Maya is the one I'd never go to again. I'll start with the positives. The food at the restaurants was gre...at. Service was attentive by the wait staff. The pools at the different parts of this resort were also nice. Big pools and lots of options. Now the parts that weren't great. The general service staff seemed bothered when you requested something. After day 1 we ran out of room snacks that were supposed to be replenished daily. On day 2 we called about having them refilled. No one showed up. I called a 2nd time, no one came. I messaged our concierge and no reply. The next day she asked if we got it and I said no. Later that evening we came back from the pool and then were finally there. I messaged our concierge about daily activities and didn't get the schedule until the days activities were already started. If I didn't message her to get them, she wouldn't send them. We actually only saw the concierge once when we arrived. We never saw her face to face again the remainder of the week. At the other resorts, that would have never happened. The worst part of this resort, the pool service!!! The wait staff were horrendous. We stopped a waiter to ask for a drink and he said it wasn't his section but asked what we were drinking anyway. When he brought the drink to the table, he didn't even look at us. He literally set the drink down and walked away. We went down to the pool area multiple times before 8 a.m., often around 7 a.m and there were absolutely no pool chairs. There were chairs that were saved with water toys on them, a shirt or hat, I even saw a baby pacifier on a kids cabana saving it. Finally after the 3rd day I got manager and they told us the policy which we were already aware of (an unoccupied chair after an hour is now an available chair). We explained we had been there since 7 and there were 500 chairs saved and at about 9 a.m. there were only maybe 30 people at the pool. I didn't see once where a server or manager moved someone's belongings that were unoccupied for over an hour. We were at the pool one day with chairs saved beside us for 4 hours and no one sat in them and they were not cleaned off. Our last day there we were walking through the pool area and one of the activities staff at the pool knocked our 2 year old off her feet and she hit her head on the concrete ground. He acted unbothered until he saw how upset we were then he came over to tell us how he didn't see her. Well, it's because he wasn't paying attention!!!! Out of all the Grand Velas locations we have been to, I would never stay at this one again.
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