Overview
Enjoy the jungle’s mystique at Grand Velas Riviera Maya, a Luxury All-Inclusive resort for all ages, awarded with 5 Diamonds by the AAA, with three ambiances highlighting the Riviera Maya’s beauty. Featuring Michelin-starred Cocina de Autor and the Forbes 5-star SE Spa, the property offers award-winning dining, oversized suites, seasonal activities, and Kids’ and Teens’ Clubs for a premier vacation experience.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Maximum 1 child
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- Rollaway bed (on request)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 1 child
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Mini fridge
- Mini-bar
- Pillow menu
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Concierge service
- Jetted tub
- Lit make-up mirror
- Mini-bar
- Pillow menu
- Pillow top mattress
- Seating area
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- Slippers
- TV
Amenities
Aerial beach view
Aerial beach view
Autor
Chaka
Grand Class pool
Kid's Club
Koi
Lobby
Piano Bar
Pool and beach
Pool
Restaurant
Sen Lin
Sky Bar
Spa
Teen's Club
Wedding
Zen pool
Location
Reviews
TripAdvisor Traveler Rating
Outstanding Family Getaway
Jamie L (Portland, Oregon) on May 02, 2025
We recently stayed at Grand Velas Riviera Maya with our two young children (an 11-month-old and a 2-year-old), and overall, it was a luxurious and memorable experience. The resort excels in many areas, esp...ecially service and dining. ?? What We Loved: 1. Service – Truly Top Notch The service was exceptional from start to finish. A heartfelt thank you to Carolina, our concierge, who went above and beyond to meet our family’s needs. Traveling with two little ones isn’t always easy, but Carolina made it feel effortless—she arranged for an extra stroller, found a ball for our toddler to play with, and was always available with thoughtful solutions. Her support helped us avoid more than a few toddler meltdowns! She also arranged for balloons and little treats in our room to celebrate a birthday. 2. Dining – The food was consistently excellent. Every restaurant offered something unique, and the quality and presentation were top-tier. We appreciated the variety, especially with kids in tow. 3. Zen Spa – While the Zen area of the resort was closed, the Zen Spa was still open, and I’m so glad I made time for it. I had the most amazing massage—truly one of the best I’ve ever experienced. 4. Pools – Perfect for Families The pools were absolutely beautiful and well-maintained. We especially loved the kiddie pool, which was perfect for our little ones. It was a great place to relax and play without feeling overwhelmed. The resort felt quite empty and we never had an issue getting a nice shaded spot for the day. 5. Great Value for the Experience Despite being a luxury resort, we did not feel like we overpaid. The quality of service, food, and amenities made it feel well worth the cost. ?? What Could Be Better: 1. Lack of Advance Notice on Closures We were surprised to find that the Kids Club was under construction and the Zen area was closed during our stay. With better communication ahead of time, we could have planned our days differently or even adjusted our travel dates. 2. Late-Night Disturbance One night, we were woken up by a knock at our door and a phone call around midnight—a very unsettling experience, especially with sleeping children. Unfortunately, this was never explained or addressed by management, despite our follow-up. 3. Beach Experience We didn’t spend much time on the beach. It was small and had quite a bit of seaweed, which made it less appealing compared to the amazing pool areas. Final Thoughts: Would we return? Yes, especially for the family-friendly luxury and service!
Exceptional resort!
143edk (Coral Springs, Florida) on May 02, 2025
We recently stayed at this resort to celebrate our anniversary and I must say it was a truly exceptional experience. The property is divided into three experiences (buildings) which cater to different tast...es and needs. Each one is spectacular in their own right and you really can’t go wrong in choosing one since transportation is available to shuttle you between buildings. The staff from Concierge, Food & Beverage, Valet, Housekeeping, etc were all very professional and friendly. Always willing to meet to our needs. Highly recommended for those wanting to visit Playa del Carmen. We will definitely return!
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